Excellent Customer Service Jobs in Remote

421,033 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Designer/Researcher (Salesforce)

Company: Nava

Location: Remote

Posted Feb 01, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, aiming to restore trust between people and public institutions. Nava is currently seeking a DesignerResearcher to collaborate on building case management workflows using Salesforce for government services. The role involves applying a service design mindset, conducting user research, collaborating with cross-disciplinary teams, and maintaining open communication with clients and government stakeholders. Required skills include at least two years of experience as a designer or researcher, Salesforce experience, research expertise, cross-disciplinary collaboration, systems thinking, adaptability, excellent communication skills, resourcefulness, and empathy. Nava offers competitive benefits, generous time off, annual discretionary bonuses, parental leave, employee wellness programs, virtual doctor visits, fertility support, sabbatical leave, 401k contributions, flexible work arrangements, home office setup, utilities reimbursement, learning and development, tuition and professional development budget, equity stock options, employee referral program, commuter benefits, insurance coverage, and an inclusive culture. The position is fully remote for residents of certain states.

Guru Field Representative - Nashville

Company: Brooks Running

Location: Remote

Posted Feb 01, 2025

Brooks is a company that values movement and creates gear and experiences to enhance the runner's lifestyle. They are committed to a culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. The Brooks Guru role involves leading field support strategy, increasing market share, and amplifying Brooks' product leadership. The ideal candidate should have a BA/BS degree, 1+ years of marketing/sales/retail experience, and outdoor sports/athletic industry experience. They should be highly motivated, have strong interpersonal skills, and be able to understand the sport of running and empathize with runners. Brooks offers a robust benefits package, including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution FSA, family and fertility assistance, 401K Savings Plan, and more. They celebrate diversity and equity, and are committed to creating an inclusive environment.

Payroll Manager

Company: Chronosphere

Location: Remote

Posted Feb 01, 2025

Chronosphere is hiring a Payroll Manager to oversee end-to-end payroll operations for a workforce of about 280+ employees across multiple US States and International locations. The ideal candidate should have strong experience with multistate and international payroll compliance, tax regulations, and payroll systems. The role involves managing all aspects of payroll processing, staying updated with local tax laws, managing relationships with EOR, ensuring accurate and timely processing of payroll, and overseeing compliance with federal, state, and international payroll tax regulations. The candidate must have a Bachelor's degree in Accounting, Finance, or a related field, 5+ years of payroll management experience, and experience managing relationships with EOR. Certified Payroll Professional (CPP) certification is preferred. The role offers competitive benefits and stock options.

Accelerator Marketing Manager

Company: Aptos Labs

Location: Remote

Posted Feb 01, 2025

Aptos, a people-first blockchain, is launching a hands-on accelerator program to support high-potential projects in the Web3 ecosystem. The Marketing Manager role involves crafting narratives, executing campaigns, and building communities for these projects. The ideal candidate should have 4+ years of experience in growth, product, community, or brand marketing, preferably within Web3, crypto, or early-stage technology startups. They should possess a deep understanding of Web3 marketing dynamics, excellent project management skills, and the ability to work with global founders, agencies, and ecosystem stakeholders.

Product Marketing Manager

Company: Second Front Systems

Location: Remote

Posted Feb 01, 2025

Second Front Systems, a rapidly growing and innovative company in technology and national security, is seeking a skilled Product Marketing Manager. The ideal candidate will have a strong technical background, excellent communication skills, and experience in SaaS, DevSecOps, and product-led growth strategies. They will develop a comprehensive product marketing strategy, manage product launches, and collaborate with cross-functional teams. The company offers competitive benefits, including a full-time role, healthcare coverage, 401k, wellness perks, equity incentive, and flexible paid time off.

Customer Success Representative, REI

Company: Kalibri Labs

Location: Remote

Posted Feb 01, 2025

Kalibri Labs, a growing hospitality SaaS company, is seeking a Customer Success Representative. The role involves client support, email ticket monitoring, and response, creation of fulfillment requests, client onboarding and training, weekly internal reporting, and day-to-day account management. The ideal candidate should have excellent problem-solving and analytical skills, strong communication abilities, and proficiency in Microsoft Excel and Word. Bonus points for prior knowledge in business intelligence tools and project management tools. Kalibri Labs is committed to fostering an inclusive and diverse work environment.

Cloud Network Engineer

Company: Trumid

Location: Remote

Posted Feb 01, 2025

Trumid, a leading fintech company founded in 2014, is seeking a Cloud Engineer to join its growing team. The role involves designing, implementing, and operating networking solutions across multiple cloud providers, ensuring seamless integration and optimal performance. The ideal candidate should have 7+ years of hands-on experience managing large-scale networks, including physical on-prem devices and their virtualized counterparts in one or more public cloud providers. The company offers competitive compensation, remote work, and a collaborative company culture.

Accelerator Partner Success Manager

Company: Aptos Labs

Location: Remote

Posted Feb 01, 2025

Aptos, a people-first blockchain, is launching a hands-on accelerator program to support high-potential projects in the Web3 ecosystem. The Partner Success Manager (PSM) will act as the primary advocate, advisor, and connector for these projects, ensuring they leverage program resources, identify key needs, and navigate technical, marketing, and strategic challenges. The ideal candidate should have 4+ years of partnership management, client success, or venture capital experience, preferably within Web3, blockchain, or high-growth tech startups. Familiarity with smart contract platforms, DeFi, NFTs, and the crypto market is required. Aptos offers comprehensive benefits, including 100% insurance premium coverage, flexible vacation time, competitive salary, equity RSUs, 401k matching, and protocol token grants.

Senior QA Engineer

Company: Wasabi Technologies

Location: Remote

Posted Feb 01, 2025

Wasabi Technologies is a fast-growing company revolutionizing the Cloud Storage industry with its innovative and cost-effective solution. The company is recognized as one of the best places to work in Boston. The Senior QA Engineer role involves working on complex projects, preparing testing strategies, and executing automated and manual tests. The ideal candidate should have 5+ years of software testing experience, 3+ years of coding experience with Linux and Python, and 2+ years of experience with Kubernetes and related tools. Knowledge of FedRamp and TPN is a bonus.

Cloud Network Engineer

Company: Trumid

Location: Remote

Posted Feb 01, 2025

Trumid, a leading fintech company founded in 2014, is seeking a Cloud Engineer to join its growing team. The role involves designing, implementing, and operating networking solutions across multiple cloud providers, ensuring seamless integration and optimal performance. The ideal candidate should have 7+ years of hands-on experience managing large-scale networks, including physical on-prem devices and their virtualized counterparts in one or more public cloud providers. The company offers competitive compensation, remote work, and a collaborative company culture.

Supply Chain Compliance Program Manager

Company: Palo Alto Networks

Location: Remote

Posted Feb 01, 2025

Palo Alto Networks is seeking a Supply Chain Compliance Manager to drive compliance programs within the supply chain, focusing on ensuring products meet regulatory requirements. The role involves staying current with global regulations, conducting gap assessments, and ensuring compliance with standards like PFAS, TSCA, RoHS, and REACH. The manager will oversee accurate reporting of supply chain compliance data and coordinate responses to customer and distributor inquiries. The ideal candidate will have a minimum of 5 years of experience in supply chain regulatory compliance, in-depth knowledge of global regulations, and experience leading cross-functional teams to drive compliance initiatives across global supply chains.

VBC Technology Solutions Program Lead

Company: Privia Health

Location: Remote

Posted Feb 01, 2025

Privia Health is hiring a Program Lead to develop and manage business capabilities for practices transitioning to value-based care. The ideal candidate should have a strong foundation in healthcare data analytics, a consultant's mindset, and experience with EHRs. The role involves cross-functional collaboration, data exchange management, identity management, and continuous improvement. The salary range is $96,000 - $120,000, with additional benefits and bonuses. Privia Health values diversity and inclusivity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages