Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Program Manager, Customer Success Operations

Company: brightwheel

Location: Remote

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Program Manager to drive initiatives, improve operational efficiency, and enhance customer acquisition, onboarding, retention, and satisfaction. The ideal candidate should have at least 4 years of operations or program management experience, a deep understanding of customer needs, and exceptional stakeholder and project management skills.

Expedition Leader- Polar Regions

Company: Lindblad Expeditions

Location: Remote

Posted Jan 31, 2025

Lindblad Expeditions is seeking an experienced Polar Region Expedition Leader with expertise in Antarctica and the Arctic. The role involves managing guest and staff-related expedition activities, acting as a primary communicator, and ensuring safe operations. The ideal candidate should have significant field experience, excellent communication and leadership skills, and a coach mentality. They should also be familiar with the company's conservation and sustainability programs, Zodiac operations, and safety procedures. The position requires a bachelor's degree or equivalent work experience, and the ability to work for extended periods in remote locations.

Mid-Market Account Executive

Company: Agiloft

Location: Remote

Posted Jan 31, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, recognized by top analysts like Gartner, Forrester, and IDC. The company's no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. Agiloft emphasizes a diverse and inclusive workplace, offering employee resource groups, flexible work hours, and a wellness day. The company is currently seeking experienced software sales professionals with a preference for CLM or related systems to join their success-driven culture.

Staff Accountant

Company: Proper AI

Location: Remote

Posted Jan 31, 2025

Proper is a rapidly growing tech startup based in San Francisco, seeking a Senior Accountant with an innovative mindset and cross-functional collaboration skills. The role involves financial reporting, general ledger management, compliance with GAAP and tax regulations, process improvement, and tax preparation. The ideal candidate should have advanced Excel skills, a strong understanding of US GAAP, familiarity with US tax regulations, and excellent communication skills. A Bachelor's degree in Accounting and 4-6 years of experience in a service-oriented or SaaS business, preferably with Big 4 experience, are required. The position is based in Mexico or Colombia.

Executive Assistant

Company: Proper AI

Location: Remote

Posted Jan 31, 2025

Proper is a rapidly growing tech startup based in San Francisco, seeking an Executive Assistant with strong communication, problem-solving, and organizational skills. The ideal candidate will work closely with the Chief of Staff to support the CEO, managing calendars, emails, and projects. The role requires startup experience, English proficiency, and familiarity with Google Suite. A Bachelor's degree in business or a related field, along with 4+ years of experience as an Executive Assistant, is preferred.

Senior Program Manager, Customer Success Operations

Company: brightwheel

Location: Remote

Posted Jan 31, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking a seasoned Program Manager to lead the Customer Success Operations team, driving critical business functions, and improving operational efficiency. The ideal candidate should have at least 5 years of operations or program management experience, a deep understanding of customer needs, and exceptional stakeholder management skills.

Overlay Sales Specialist – Azure

Company: TTEC Digital

Location: Remote

Posted Jan 31, 2025

TTEC Digital is seeking a Sales Specialist for the Azure Overlay position, reporting to the Vice President of Sales for Microsoft. The role involves driving revenue growth, expanding the client base, and partnering with sales teams. The ideal candidate should have 10+ years of enterprise experience, 8+ years in sales or sales leadership, and 8+ years of experience with Azure technology solutions. The position is eligible for an annual incentive program and offers benefits such as medical, dental, vision, and tax-advantaged health care accounts. TTEC Digital has been certified as a Great Place to Work and is committed to diversity and inclusion.

Regional Partner Manager (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Jan 31, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Regional Partner Manager. The role involves recruiting, enabling, and growing partners within the company's indirect channel ecosystem. Key responsibilities include optimizing revenue opportunities, managing partner relationships, and creating a vibrant partner ecosystem. The ideal candidate should have a BA/BS degree with 6 years of experience in managed IT services, excellent communication skills, and technical knowledge of DaaS, IaaS, DRaaS, O365, and SDWAN. The position offers a competitive salary range of $122,100 - $183,100 per year, along with benefits such as vacation, holidays, wellness days, and more. Cox Communications, the parent company, is a large private telecom company known for its award-winning culture and benefits.

General Job Post

Company: Nextpoint

Location: Remote

Posted Jan 31, 2025

Nextpoint is a leading provider of cloud-based eDiscovery, litigation, and administrative services for legal organizations. Their powerful SaaS platform, combined with world-class support and engagement teams, helps law firms manage large data sets, identify relevant information via AI and complex searches, and organize evidence to build compelling arguments. Nextpoint's progressive, customer-focused approach has enabled them to remain independent and self-funded, fueling rapid growth. The company operates on a hybrid model, offering flexible work options. Nextpoint has adopted a mandatory COVID-19 vaccine policy for employee health and safety. They offer competitive benefits, including a PPO health plan, dental and vision, transit benefits, unlimited PTO, professional development stipend, home office stipend, 401k plan, and free in-office lunch. Nextpoint has been recognized as one of the 50 Best Small Companies to Work For in Chicago 2022. They strive for a diverse workplace, actively seeking to recruit, retain, and promote people of color and LGBTQ candidates.

Jr. Social Media Manager

Company: Digital Media Management

Location: Remote

Posted Jan 31, 2025

Digital Media Management (DMM), a Keywords Studios company, is seeking a Jr Social Media Manager for their TV and streaming division. The role involves overseeing editorial calendars, publishing content, social listening, community management, copywriting, and participating in campaign brainstorms. DMM is looking for someone with social media agency experience, preferably in entertainment or TV, and strong copywriting skills. The company culture is casual, fun, and empowering, with opportunities for growth. DMM is an equal opportunity employer committed to diversity and inclusion.

Demand Generation Manager (U.S)

Company: SmartBug Media

Location: Remote

Posted Jan 31, 2025

SmartBug Media, a globally recognized digital agency, is seeking a Demand Generation Manager. The role involves leading demand generation efforts across digital commerce, integration, and web development. Key responsibilities include developing strategic market positioning, creating compelling thought leadership content, designing and executing virtual events, and maintaining a strong social media presence. The ideal candidate should have 5+ years of demand generation experience, expertise with HubSpot CMS and Marketing Hub, and a portfolio of video content and webinar recordings. Benefits include health insurance, paid leave, a 401k with employer matching, and remote work flexibility.

Customer Success Manager I

Company: Entrata

Location: Remote

Posted Jan 31, 2025

Entrata, a global leader in property management software since 2003, is seeking a Customer Success Manager. The role involves managing client portfolios, conducting regular meetings, collaborating with development teams, and ensuring customer satisfaction and retention. The company offers a flexible culture, comprehensive benefits, and opportunities for professional growth. Entrata values diversity and inclusion, providing equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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