Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior FinOps Engineer

Company: Upwork

Location: Remote

Posted Jan 30, 2025

Sr. Team Lead, Core Sales

Company: Clipboard Health

Location: Remote

Posted Jan 30, 2025

Clipboard Health is a rapidly growing tech startup that aims to revolutionize the healthcare talent market. The company's mission is to enable healthcare professionals to work on their terms while meeting the talent needs of healthcare facilities. The role in question involves leading a team of 45 reps, developing coaching plans, and optimizing the sales funnel. The ideal candidate is an experienced seller with a growth mindset, interested in developing management skills in a fast-paced environment. Benefits include competitive pay, unlimited PTO, and remote work.

IT Internal Audit Associate Director

Company: Oscar Health

Location: Remote

Posted Jan 29, 2025

Oscar Health is hiring an Associate Director of IT Internal Audit to lead the development and execution of the IT internal audit strategy and plan. The role involves regular interaction with senior management and leadership, and the successful candidate will report to the Vice President of Internal Audit & Enterprise Risk. The position is based in New York City, Tempe, or Los Angeles, with remote work options available. The ideal candidate will have a Bachelor's degree in Information Systems, Computer Science, or a related field, and 7+ years of experience in IT audit, risk management, or information security. Bonus points for insurance company experience, finance and accounting understanding, and relevant certifications. Oscar Health is an Equal Opportunity Employer committed to fostering a culture of authenticity and inclusivity.

Network Support l2-Avaya knowledge

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 30, 2025

Senior Accountant

Company: Affirm

Location: Remote

Posted Jan 30, 2025

Utilization Review Processor

Company: Oscar Health

Location: Remote

Posted Jan 29, 2025

Oscar Health is hiring for a title position to join their team. The company, founded in 2012, aims to revolutionize health insurance with a focus on member service and full-stack technology. The role involves reporting to a manager, with a blended work culture that encourages connection among team members. The position requires residency in one of 23 specified states, with a base pay of $80 CompaRatio $105 CompaRatio per year. The responsibilities include key tasks such as managing projects, collaborating with teams, and contributing to the company's mission. Qualifications include relevant experience, while bonus points are given for tech startup experience. Oscar Health values diversity and equal opportunity, offering comprehensive benefits and accommodations for applicants with disabilities.

Sr. Software Engineer

Company: AppFolio

Location: Remote

Posted Jan 30, 2025

Senior Manager, Partnerships

Company: Matic Insurance

Location: Remote

Posted Jan 30, 2025

Matic is seeking a Partner Success Manager with a minimum of 5 years of experience in enterprise partnership or account management, focusing on revenue growth, upselling, and managing complex accounts. The ideal candidate should have a proven ability to scale partnerships, influence stakeholders, and drive strategic growth initiatives. Responsibilities include building trusted relationships with clients and partners, understanding client objectives, advocating for strategic growth initiatives, and providing performance insights. Matic offers career advancement, stock options, flexible paid time off, comprehensive insurance, a health savings account, a 401k retirement plan option, continuing education, a true team culture, frequent team events, a modern and casual office environment, and more. Matic is an insurance tech startup that delivers an unbiased approach to insurance, integrating insurance within the home and auto ownership experience.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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