Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

QA Engineer III

Company: Outliant

Location: Remote

Posted Nov 28, 2025

Ignite Visibility is an award-winning digital marketing agency known for its innovative approach and strategic solutions. The company has expanded through the acquisition of Outliant, integrating their product and website development expertise. They are seeking a QA Engineer III to ensure product quality through comprehensive testing, automation, and defect management.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Remote

Posted Nov 28, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in the UK to prospect and close new business across the UKI region. The role involves meeting sales goals, outbound prospecting, managing the sales process, and becoming an expert in the company's products. The ideal candidate has 5+ years of technical sales experience, a history of goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

Staff Technical Program Manager

Company: Mozilla

Location: Remote

Posted Nov 28, 2025

Mozilla's mission to improve the internet through innovation and privacy-focused initiatives is highlighted, with a focus on security, diversity, and empowering users. The job posting emphasizes collaboration, technical leadership, and alignment with Mozilla's core values.

C++/Rust Graphics and Windowing System Software Engineer - Mir

Company: Canonical

Location: Remote

Posted Nov 28, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a C++/Rust Graphics and Windowing System Software Engineer to work on the Mir stack, which empowers communities to realize a world where apps work seamlessly in every graphical environment. The company offers a fast-paced team environment, distributed work, and opportunities for learning and development.

Consultant, Global Pricing & Access

Company: EVERSANA

Location: Remote

Posted Nov 28, 2025

EVERSANA is a global company with over 7000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. They prioritize improving patient lives and embrace diversity in backgrounds and experiences. The company offers a flexible remote-working model and has satellite offices in London, Berlin, and Milan. They are rapidly expanding and have a project portfolio that includes launch sequencing, pricing strategies, and asset due diligences across Europe, APAC, and LATAM.

Director of Account Management

Company: SmartLight Analytics

Location: Remote

Posted Nov 28, 2025

The Director of Account Management role at SmartLight Analytics involves managing client relationships, providing data analytics insights, and collaborating with cross-functional teams to deliver high-quality healthcare data analytics solutions. The ideal candidate should have a strong background in healthcare analytics, experience in account management, and excellent communication skills.

Manager, Software Engineering - Collaboration Tools

Company: Figma

Location: Remote

Posted Nov 28, 2025

The Engineering Manager for Collaboration Tools at Figma will own the end-to-end success of Figma Slides and FigJam, two products that transform brainstorming, development, and presentation through real-time collaboration. The role involves managing engineering teams, partnering with product, design, data, marketing, and GTM to drive growth, and fostering a culture of innovation. The ideal candidate will have 4+ years of experience leading teams, experience managing managers, and a track record of growing product lines. Figma offers competitive compensation and benefits.

Branch Manager

Company: RWM Home Loans

Location: Remote

Posted Nov 28, 2025

The job overview describes the role of a Branch Manager at RWM, focusing on driving strategic direction, developing sales strategies, recruiting and mentoring a high-performing team, and collaborating cross-functionally to expand business and RWM's impact in the mortgage industry.

Mortgage Loan Officer

Company: RWM Home Loans

Location: Remote

Posted Nov 28, 2025

The job overview describes a position for an experienced mortgage loan officer who can deliver personalized service, educate clients, ensure compliance, build relationships, and leverage technology. The role requires a current NMLS license, knowledge of various loan types, a bachelor's degree, and proficiency in originator software. The compensation is commission-based, ranging from $50,000 to $300,000+.

Sales Manager

Company: Array

Location: Remote

Posted Nov 28, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. As a remote-first company, they focus on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Senior Data Scientist

Company: Analytica

Location: Remote

Posted Nov 28, 2025

Analytica is seeking a Senior Data Scientist to remotely support a high-profile financial regulatory client. The role involves serving as a technical lead, supporting the project manager, coordinating user stories, and developing internal analytics. The company offers competitive compensation, benefits, and opportunities for growth.

Director of Product Security

Company: Netwrix

Location: Remote

Posted Nov 28, 2025

Netwrix is seeking a hands-on Director of Product Security to lead a global team and oversee secure development and operation of their product portfolio. The role involves strategic leadership, driving DevSecOps practices, managing product vulnerability programs, and collaborating with engineering teams. The ideal candidate will have deep expertise in application and product security, experience with compliance frameworks, and a passion for embedding security into the software engineering process.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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