Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Senior Software Engineer - Backend

Company: Synack

Location: Remote

Posted Nov 20, 2025

Synack is a Penetration Testing as a Service platform that discovers assets, tests for vulnerabilities, and provides continuous penetration testing and vulnerability management. They have uncovered over 71,000 exploitable vulnerabilities, protecting Global 2000 customers and US agencies. Synack is seeking a Senior Software Engineer Backend with AI expertise to develop their Red Team platform, build high-performance software, and collaborate with cross-functional teams.

Software Engineer, Cloud - Sustaining Engineering

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring a Software Engineer for Sustaining Engineering to work on Linux-based software-defined infrastructure and applications, covering various layers of the stack. The role involves troubleshooting, fixing issues, and collaborating with upstream communities.

Matchmaking Membership Sales

Company: It's Just Lunch

Location: Remote

Posted Nov 20, 2025

The job posting is for a Sales Representative position at Its Just Lunch, a leading personalized matchmaking service. The role involves selling memberships to busy singles over the phone using a consultative sales approach. The company offers a competitive compensation structure, comprehensive benefits package, great work-life balance, and professional growth opportunities. The ideal candidate has 2+ years of experience in matchmaking/dating industry membership sales, previous experience with high volume outbound calls, and a 4-year degree in psychology, business communications, or a related field.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Growth

Company: GitLab

Location: Remote

Posted Nov 20, 2025

The Growth team at GitLab focuses on optimizing the user journey to drive product adoption and engagement. They experiment and implement data-driven improvements across the platform, collaborating with various teams. The role involves designing AB tests, building user onboarding flows, analyzing results, and contributing to frontend and backend development, with a focus on Ruby on Rails and Vue.js.

Solutions Engineer

Company: Smartcat

Location: Remote

Posted Nov 20, 2025

This text describes the role of a Solutions Engineer at Smartcat, emphasizing their responsibilities as technical leaders in presales and postsales journeys. It highlights collaboration with cross-functional teams, driving product growth, and delivering scalable solutions aligned with customer business needs. The role requires expertise in technical presales, AI technologies, and enterprise systems, with opportunities to influence product development and strengthen customer relationships.

Senior Product Manager - Star Trek Fleet Command

Company: Scopely

Location: Remote

Posted Nov 20, 2025

Scopely's Star Trek Fleet Command continues to thrive as a top-grossing game. The Senior Product Manager role involves strategic planning, live operations, and player advocacy. Scopely emphasizes innovation, diversity, and global community engagement.

Staff Machine Learning Engineer - Community Support Engineering

Company: Airbnb

Location: Remote

Posted Nov 21, 2025

The text discusses the Community Support Products (CSP) Machine Learning team at Airbnb, which is responsible for driving customer support initiatives using generative AI technologies. The team develops and enhances various AI models, ML services, and tools to provide an intelligent, scalable, and exceptional service experience. The role requires a PhD or Masters degree in CS or equivalent experience, 6+ years of ML engineering experience, and a deep passion for building efficient and scalable ML-powered products. The team values diversity and inclusion, and Airbnb is committed to providing a disability-inclusive application and interview process.

VP of Business Development - Healthcare

Company: Red Cell Partners

Location: Remote

Posted Nov 20, 2025

Trase Systems, co-founded in 2023 by Joe Laws and Grant Verstandig, is an AI company that empowers enterprise leaders to deploy, manage, and optimize AI solutions. They specialize in bridging the last mile of AI adoption, driving efficiency and cost savings. Trase is a leader in AI Agent innovation and is developing mission-critical agentic applications in industries such as healthcare, oil & gas, and national security. They are seeking a VP of Business Development for Healthcare Providers with 15+ years of experience to lead commercial and operational efforts within hospitals and health systems.

Software Engineer - L3 Support

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical seeks a Software Engineer L3 Support to contribute to open source projects, working remotely with global teams. The role involves troubleshooting, bug fixes, and collaboration with upstream communities, offering flexibility and professional growth opportunities.

Senior Juju Software Engineer (Go)

Company: Canonical

Location: Remote

Posted Nov 20, 2025

Canonical is a leading provider of open source software and operating systems. They offer a globally remote role for a Senior Software Engineer to drive process improvement, coach colleagues, and own functional areas. The company is founder-led, profitable, and growing, with a focus on software quality and testing.

Sr. Principal Hardware Engineer

Company: ExtraHop

Location: Remote

Posted Nov 20, 2025

This job description outlines a hardware engineering role requiring technical leadership in NDR design, collaboration with suppliers, expertise in enterprise-scale hardware, and knowledge of specific technologies. It includes qualifications, preferred skills, and a salary range of $190,000-$220,000 plus benefits.

Sr. Product Manager - Data & Interoperability

Company: CareMessage

Location: Remote

Posted Nov 21, 2025

CareMessage is seeking a Senior Product Manager to lead the Clinical Data and Interoperability verticals. The role involves owning product strategy, execution, and building data infrastructure to measure Health Equity impact. The ideal candidate is a strong communicator, self-starter, and passionate about solving healthcare problems. They should have experience in B2B health technology, clinical data, and interoperability. The role offers a salary of $164,000 per year and emphasizes remote work and diversity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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