Excellent Customer Service Jobs in Remote

420,567 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Presales Solutions Architect

Company: Moveworks

Location: Remote

Posted Nov 16, 2025

The job posting is for a PreSales Solution Architect role in the USA, preferably in California. The role involves collaborating with sales and presales teams, building innovative solutions, conducting workshops, leading proof-of-concepts, and developing materials to support the presales team. The ideal candidate should have over 6 years of experience in presales or post-sales technical roles, expertise in enterprise systems, programming languages, and APIs, and excellent communication and presentation skills.

Sr. Backend Developer (Magento 2)

Company: Nutrafol

Location: Remote

Posted Nov 16, 2025

Nutrafol is seeking a Senior Backend Developer with Magento 2 expertise to join their collaborative and innovative team. The role involves developing and maintaining custom modules, integrating with external systems, and mentoring others. Nutrafol offers a competitive salary range of $150,000 to $165,000 USD.

Community Engineer (multiple roles and seniority levels)

Company: Canonical

Location: Remote

Posted Nov 16, 2025

Canonical is seeking a Community Engineer to help build community management at scale. The role involves facilitating community initiatives, supporting volunteer developers, and representing community interests. The position offers a distributed work environment with opportunities for travel and personal development.

Mid-Level Giving Officer

Company: Oxfam America

Location: Remote

Posted Nov 16, 2025

Oxfam is a global organization that fights inequality to end poverty and injustice. They offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. The MidLevel Giving Officer position involves managing and growing a portfolio of high-capacity midlevel donors, implementing one-to-one strategies, and collaborating with various teams to create personalized donor journeys and enhance donor engagement.

Staff Data Scientist - Operations

Company: Mozilla

Location: Remote

Posted Nov 16, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make groundbreaking products like Firefox and focus on diverse areas including AI, social media, and security. The company is committed to making the internet better for people and is wholly owned by the nonprofit Mozilla Foundation.

Staff Software Engineer - IAM

Company: Mozilla

Location: Remote

Posted Nov 16, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Director of Customer Success Management

Company: Hostaway

Location: Remote

Posted Nov 16, 2025

Hostaway is a market-leading SaaS company in the vacation rental industry, seeking a Director of Customer Success Management to lead the customer success organization into its next phase of growth. The role involves taking ownership of the customer success function, building strong client relationships, driving key metrics, and leveraging AI to scale the CS function. Hostaway offers competitive compensation, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.

Enterprise Account Executive

Company: Array

Location: Remote

Posted Nov 16, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer products to market faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. As a remote-first company, they focus on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Professional Services Engineer - P4

Company: Perforce

Location: Remote

Posted Nov 16, 2025

Perforce is a global company that values collaboration, creativity, and employee wellness. They offer a rewarding career with opportunities to work with top brands and develop expertise in enterprise version control solutions. The company provides comprehensive P4 availability management, security, performance optimization, and development workflow design services.

Senior Software Engineer - Developer Experience Infrastructure

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The Developer Experience team aims to create efficient and reliable tools and processes for developers. The senior engineer role involves building a vision for developer experience, improving frameworks and tooling, scaling infrastructure, and collaborating with cross-functional teams. The position requires experience in large-scale distributed systems, Go, developer tools, and Kubernetes.

Senior Product Designer II - Segments

Company: HubSpot

Location: Remote

Posted Nov 16, 2025

HubSpot is seeking a Senior Product Designer II to reimagine segmentation and transform their Lists product into an AI-enabled audiences platform. The role involves tackling cross-product problems, shaping design systems, leveraging AI features, collaborating across functions, measuring impact, and fostering an inclusive culture. The ideal candidate should have proven product design expertise, collaborative leadership skills, systems and scale thinking, adaptability, AI curiosity, and a growth mindset.

Senior Software Engineer - GraphQL

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The job posting describes a remote-friendly role at Reddit for a GraphQL engineer. The role involves working on the foundational platform for Reddit's GraphQL infrastructure, improving functionality, scalability, and efficiency. The ideal candidate has experience in designing and developing large-scale distributed backend systems, proficiency in Go, and experience with cloud infrastructure. The position offers comprehensive healthcare benefits, 401k match, family planning support, gender-affirming care, mental health benefits, flexible vacation, and paid parental leave.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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