Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Project Specialist

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Feb 08, 2025

Learning Engagement Consultant (LEC)

Company: 360Learning

Location: Remote

Posted Feb 25, 2025

360Learning is seeking a passionate Learning Engagement Consultant to join their team. The role involves guiding clients on using the 360Learning platform, executing a blended training approach, and contributing to customer retention. The ideal candidate should have experience in creating or managing learning and development curricula, strong listening and teaching skills, and a proactive, results-oriented mindset. The company offers competitive compensation, comprehensive benefits, professional development opportunities, and a remote-first culture. 360Learning is committed to diversity, equity, and inclusion, and is an equal opportunity employer.

Sales Engineer

Company: Dandy

Location: Remote

Posted Feb 27, 2025

Dandy, a venture-backed company, is revolutionizing the $200B dental industry with advanced technology. They are looking for a Sales Engineer with 5+ years of dental industry experience to join their team. The role involves becoming an expert on Dandy's product offerings, working closely with Account Executives, and providing technical support to prospective practices. The ideal candidate should have excellent communication skills, be a quick learner, and be able to simplify complex concepts for customers.

Paid Media Analyst

Company: Storable

Location: Remote

Posted Feb 08, 2025

Bilingual (French) Service Desk Analyst (remote)

Company: Allstate

Location: Londonderry County Borough, United Kingdom / Remote

Posted Feb 08, 2025

Content Production Manager

Company: Headway

Location: Remote

Posted Feb 25, 2025

Headway is a mental health care company founded in 2019, aiming to build a new, accessible mental health care system. They have grown into a diverse national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway is seeking a Content Production Manager to manage the content production cycle, create SOPs, manage a team of freelancers, and identify new distribution channels. The role requires strong organizational skills, project management, excellent communication, and experience with project management tools. Compensation varies based on geographic location, with Group A cities receiving the highest salary. Benefits include equity compensation, medical, dental, and vision coverage, 401K, work-from-home stipend, therapy reimbursement, and more. Headway is committed to diversity and inclusion, offering reasonable accommodations and remote work options.

Engineering Manager (Group Practice Tooling & Provider CX)

Company: Headway

Location: Remote

Posted Feb 26, 2025

Headway is a mental healthcare company founded in 2019, aiming to build a new mental health care system accessible to everyone. They have a national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway is seeking experienced engineering team leaders to establish and grow new teams focused on tooling for Group Practices and delivering best-in-class support experiences to their expanding Provider network. The ideal candidate should have 4-6+ years of experience as an Engineering Manager, a strong product mindset, and a track record of building high-performing teams that deliver business outcomes through technical investments.

Senior Engineer: Grid Code Compliance and Testing

Company: GE Vernova

Location: Schenectady, NY / Remote

Posted Feb 08, 2025

Engineering Manager (Claims Platform)

Company: Headway

Location: Remote

Posted Feb 26, 2025

Headway is a mental healthcare company founded in 2019, aiming to build a new mental health care system accessible to everyone. They have a national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. Headway's engineering team, consisting of around 85 members, uses technology to empower patients and therapists. They are looking for product-minded engineering team leaders and people managers to join their mission. The role involves establishing and growing engineering pods, hiring, developing team members, and contributing to the company strategy. The compensation for Engineering Managers starts at $200,000, with benefits including equity compensation, medical, dental, and vision coverage, and flexible PTO.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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