Excellent Customer Service Jobs in Remote

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Account Manager, Care Partnerships

Company: Headway

Location: Remote

Posted Mar 01, 2025

Headway, a mental health care company founded in 2019, aims to revolutionize mental healthcare by building a national network of providers accepting insurance. With over 45,000 providers and serving over 1 million patients, Headway is committed to making therapy accessible to the 1 in 4 Americans with treatable mental health conditions. The company is hiring an Account Manager for Care Partnerships to manage relationships with health systems, medical clinics, and strategic partners, and to drive partnership growth. The role requires 7+ years of healthcare experience, strong relationship-building skills, and operational excellence. Headway offers competitive compensation, comprehensive benefits, and a remote work environment with the option to work from offices in New York City and San Francisco.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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