Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff Data Scientist - Forecasting

Company: Pinterest

Location: USA

Posted Nov 19, 2025

The job description outlines the role of a technical lead for the forecasting team, responsible for owning the strategy and implementation of forecasting models for key company metrics. The role involves leading the full modeling lifecycle, setting the forecasting technical vision, translating forecasts into decisions, driving broader time-series impact, embedding forecasting into the business, and leading and mentoring a team of data scientists. The ideal candidate should have 8+ years of experience building and shipping production time-series forecasting models with web-scale data, a strong background in time-series modeling and applied statistics/econometrics, expertise in at least one scripting language (preferably Python), strong SQL skills, business acumen, excellent communication skills, and proven technical leadership experience.

Senior Cloud Security Engineer

Company: Vercel

Location: USA

Posted Nov 19, 2025

The company is seeking a Senior Cloud Security Engineer to join their Security Engineering team. The role involves designing and implementing scalable security controls, hardening infrastructure components, building secure infrastructure and CICD pipelines, collaborating with platform and infrastructure teams, staying ahead of cloud security trends, conducting threat modeling and risk analysis, driving improvements in monitoring and incident response, and building relevant tooling. The ideal candidate should have 8+ years of experience in infrastructure or platform security roles, deep understanding of secure cloud infrastructure, proficiency with tools like Terraform, CDK, Kubernetes, and CICD security, and a proven track record of shipping secure and resilient systems at scale.

Sr. DevOps Engineer

Company: Diligent Robotics

Location: USA

Posted Nov 19, 2025

The company is building AI-powered humanoid robots to work alongside humans. They are seeking a Senior DevOps Engineer to help develop and maintain their cloud-based infrastructure, automate operations, and improve ML Ops workflows. The role involves collaborating with engineering, IT, and security teams to enhance system reliability and scalability.

Senior Backend Engineer

Company: Kalepa

Location: USA

Posted Nov 19, 2025

The job posting is for a core engineer role at a company that values smart programmers who love coding and seek challenging problems. The role involves working on advanced systems including NLP, firmographic data, entity resolution, and more. The company offers a competitive salary, equity options, and various benefits.

Senior Compensation Partner

Company: GitLab

Location: USA

Posted Nov 19, 2025

This job description outlines a Senior Compensation Partner role requiring global compensation strategy expertise, cross-organizational collaboration, and experience in high-growth tech companies. The position emphasizes data analysis, compliance with international regulations, and alignment with company values.

Assessment Content Creator - Algebra II

Company: Khan Academy

Location: USA

Posted Nov 19, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.

Senior Mobile/Full Stack Engineer - React Native

Company: Zepz

Location: USA

Posted Nov 19, 2025

Zepz seeks passionate engineers committed to customer experience, with expertise in multiple tech stacks and a focus on collaboration and quality code.

Senior Product Marketing Manager

Company: Menlo Security

Location: USA

Posted Nov 19, 2025

Menlo Security is a well-funded company with a mission to enable secure connections and collaboration. They are growing rapidly and seeking passionate, ethical, and service-oriented talent. The company offers a competitive compensation package and values collaboration, inclusivity, and creativity.

Sales Representative (Debt Collections)

Company: TrueML

Location: USA

Posted Nov 19, 2025

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. They use machine learning to engage customers digitally and adjust strategies in real time. The company values diversity and inclusion, and offers a comprehensive benefits package.

Digital Associate

Company: MissionWired

Location: USA

Posted Nov 19, 2025

MissionWired is a digital marketing agency that helps nonprofits and Democratic organizations create effective fundraising strategies and campaigns. They have a strong track record of success, having converted over $45 billion in donations for various clients. The company values diversity, inclusion, and social change, and is seeking a full-time Digital Associate to join their team.

Security Engineer - AI

Company: Monarch Money

Location: USA

Posted Nov 19, 2025

Monarch is a personal finance platform that aims to simplify finances and help users reach their financial goals. They are seeking a Security Engineer with a focus on AI to join their team during a period of hypergrowth. The role involves supporting security operations, assessing and monitoring applications infrastructure, designing and implementing security controls for agentic AI systems, and partnering with the AIML team to develop detection systems.

Senior Software Engineer - Data Infrastructure

Company: Found

Location: USA

Posted Nov 19, 2025

Found is a company that provides tools and services for self-employed individuals, including a business bank account that automates taxes and expense tracking. The company is looking for experienced data engineers to join their team and help scale their data infrastructure, optimize data pipelines, and establish data governance. The Data team is responsible for researching, training, and deploying ML models to detect and stop fraud in real time, as well as using data to inform product direction. The company values diversity, equity, and inclusion, and offers a generous benefits package to all employees.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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