Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Director of Strategy and Planning

Company: Grafana Labs

Location: USA

Posted Nov 20, 2025

The Director of Strategy & Planning role at Grafana's GTM organization involves establishing standard reports, analyzing business performance, setting operational targets, and driving planning processes. The ideal candidate should have 7+ years of experience in strategy and operations, strong analytical skills, excellent communication abilities, and familiarity with sales methodologies and tools like Salesforce CPQ, Tableau, and Salesforce.

Web Designer

Company: Truv

Location: USA

Posted Nov 20, 2025

Truv is a company that aims to simplify verifications for everyone, saving billions of dollars and hours. They are a remote-first, well-funded startup with a small but mighty team of experienced engineers, product managers, and business folks. They are looking for a visual designer to create compelling designs across various channels and collaborate with cross-functional teams.

Director II/Senior Director - Enterprise AI/ML Technology Product Management

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 20, 2025

The role of Director IISenior Director Enterprise AIML Technology Product Management at Liberty Mutual involves leading a team of Product Managers to drive the company's next-generation AIML infrastructure. The Enterprise Data & Data Science Product team provides centralized support and expertise to data science teams across the organization, focusing on developing best-in-class AIML technologies and supporting enterprise AI programs. The position requires a deep understanding of AIML, proven product management experience, strategic agility, collaboration and influence, and visionary leadership.

Senior Product Manager - Acquire

Company: Kraken

Location: USA

Posted Nov 20, 2025

Kraken promotes crypto adoption with a mission-focused team. The Acquire Team drives growth through product ecosystems. Job opportunities emphasize innovation, collaboration, and crypto expertise.

Director - Quality & Support

Company: Dscout

Location: USA

Posted Nov 20, 2025

Dscout is a leading UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are transforming their platform to be AI-first and are looking for a leader to build a new Quality and Support organization from scratch. The role involves defining processes, establishing metrics, and creating a culture of continuous improvement. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

Mobile Front End Engineer

Company: Oddball

Location: USA

Posted Nov 20, 2025

Oddball seeks a Mobile Front End Engineer to develop impactful federal software. The role involves collaborating on interfaces, data integration, and Agile practices. Benefits include remote work, a stipend, and comprehensive benefits.

Engineering Manager - Database Reliability, Scalability & Operations

Company: GitLab

Location: USA

Posted Nov 20, 2025

The role of Engineering Manager for the Database Reliability Scale & Operations team at GitLab involves building and leading a world-class team to drive the company's database strategy and operations. The manager will be a strategic thinker with strong opinions on database architecture, data store selection, and cost optimization, while collaborating cross-functionally and making decisions in the best interest of the company and team. The role combines technical leadership with people management, setting objective goals, enforcing healthy database practices, and acting as a force multiplier for the team. The team focuses on owning the reliability, scalability, performance, and security of the PostgreSQL database engine and its supporting services.

Enterprise Account Executive

Company: Grow Therapy

Location: USA

Posted Nov 20, 2025

The Enterprise Account Executive Physician Partnerships role at Grow Therapy focuses on expanding access to high-quality behavioral health care by building partnerships with health systems, medical groups, and large PCP organizations. The role involves identifying, pursuing, and closing partnerships, attending industry events, leading the sales process, collaborating with cross-functional teams, and serving as a trusted advisor to physician leaders. It requires 4+ years of B2B sales experience, healthcare or digital health sales experience, and the ability to navigate complex organizational structures and manage multiple deals.

Account Executive - Federal

Company: Figma

Location: USA

Posted Nov 20, 2025

This job description highlights a role driving sales for Figma's Federal clients, offering career growth, networking opportunities, and a competitive salary package. The position emphasizes relationship-building, strategic account planning, and collaboration with cross-functional teams, while showcasing Figma's benefits including equity, health benefits, and performance incentives.

Senior Software Engineer - Identity & Security Products

Company: Twilio

Location: USA

Posted Nov 20, 2025

This job posting seeks a senior software engineer to design and build Twilios Identity and Security solutions, emphasizing innovation, security, and scalability. The role involves collaboration with cross-functional teams, mentorship, and contributing to technical roadmaps. Qualifications include experience with distributed systems, cloud infrastructure, and security protocols. The position offers competitive compensation, remote work flexibility, and comprehensive benefits.

Senior Water Mitigation Specialist

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 20, 2025

The job description is for a Senior Restoration Property Specialist role that can be fulfilled remotely. The role involves managing, investigating, and coordinating EMS activities, writing complex water damage mitigation estimates, collaborating with stakeholders, ensuring resolution of escalations, reviewing invoices, and conducting reviews to ensure appropriate documentation is secured from vendors. The ideal candidate should have a solid background in insurance claims and water mitigation, strong communication, organizational, and negotiation skills, and 3-5 years of prior work experience in insurance and/or dealing with residential property restoration.

Senior Account Executive New Business ISV

Company: Twilio

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior ISV New Business Account Executive at Twilio, focusing on supporting the growth of messaging, voice, and email business with Independent Software Vendors (ISVs) in North America. The role involves driving new business processes, developing customer engagement use cases, and collaborating cross-functionally with various teams. The position requires extensive experience in major account or strategic sales, analytical account development, and a track record of delivering market-driven results.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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