Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff AI Engineer

Company: Apollo.io

Location: USA

Posted Nov 18, 2025

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies globally. Founded in 2015, the company has raised approximately $250 million and is valued at $16 billion. Apollo.io provides an end-to-end platform for sales and marketing teams to source prospects, execute personalized email campaigns, automate booking flows, and manage deals. The company is AI-native and focuses on building advanced AI systems powered by Large Language Models (LLMs) and intelligent agents to improve user productivity.

Head of Design

Company: User Interviews

Location: USA

Posted Nov 18, 2025

User Interviews is a company that connects businesses with diverse audiences for user research. They prioritize talking to customers, understanding their behavior, and building products that customers love. The company values high agency, bias to action, and thoughtful risk-taking. They are building a product loved by designers and researchers at world-class companies, with a focus on AI and remote work culture.

Customer Support Engineer

Company: Vercel

Location: USA

Posted Nov 18, 2025

The role is for a deeply technical engineer to join Vercel's Customer Support Engineering team. The engineer will resolve customer concerns, create and improve internal tooling, and engineer solutions to help Vercel customers. The role requires strong communication skills, experience with Vercel and modern web development, and the ability to work in a fully remote, globally distributed team.

Staff Backend Engineer - AI Engineering: Code Creation (Ruby and Python)

Company: GitLab

Location: USA

Posted Nov 18, 2025

GitLab is an open core software company that develops a comprehensive AI-powered DevSecOps platform used by over 100,000 organizations. The company's mission is to enable everyone to contribute to and co-create the software that powers the world, accelerating human progress. The Create Code Creation team builds and maintains GitLab's AI-powered code development tools, and is now expanding and deepening these capabilities across GitLab's AI suite.

Director - Implementation

Company: ImageTrend

Location: USA

Posted Nov 18, 2025

ImageTrend Inc focuses on healthcare data integration and offers a Director of Implementation role with strategic leadership and project delivery responsibilities, featuring a competitive salary range of $115k-$150k. The position emphasizes client satisfaction, process improvements, and cross-functional collaboration while promoting a inclusive workplace environment.

Director - Strategic Planning

Company: EVERSANA

Location: USA

Posted Nov 18, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They seek a Director of Strategic Planning to act as the voice of the customer, collaborate with teams, and develop data-driven strategies.

Marketing Manager - Customer Advocacy

Company: Hightouch

Location: USA

Posted Nov 18, 2025

The job posting is for a Customer Advocate role in the Product Marketing team. The role involves building and managing a customer reference program, developing case studies, optimizing review platform presence, and collaborating with various teams. The ideal candidate should have 3-5 years of experience in customer marketing, advocacy, or success roles, strong project management skills, excellent communication skills, and experience with review platforms and CRM systems.

Assistant General Counsel

Company: Branch

Location: USA

Posted Nov 18, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible free financial services and accelerating payments for companies. They value diversity, innovation, and collaboration, and are looking for an Assistant General Counsel with deep knowledge of financial regulations to join their legal team.

Sr. Media Analyst

Company: Nutrafol

Location: USA

Posted Nov 18, 2025

The job posting is for a Senior Media Analyst role at Nutrafol, a company seeking a candidate to lead media analysis, reporting, and strategic insights to guide media investment decisions. The role involves bridging data and strategy, transforming complex media results into clear frameworks, and partnering with Performance Marketing and Data & Analytics teams to ensure media investments deliver measurable business outcomes. The ideal candidate should have 7+ years of relevant experience, expertise in building dashboards and reports, and strong analytical and communication skills.

Staff Data Scientist

Company: Webflow

Location: USA

Posted Nov 18, 2025

Webflow is a platform that empowers teams to build, manage, and optimize websites using visual development, content management systems, AI-driven personalization, hosting, and analytics. They are hiring a Staff Data Scientist to help inform the future of Webflow with data by building a deep understanding of how customers create for the web with their product.

Administrator

Company: GitLab

Location: USA

Posted Nov 18, 2025

The Contract Administrator role provides essential support for the contracting process, serving as a key resource for the Legal Procurement team. The role involves assisting with contract intake and review, managing contract documentation, and supporting the overall contracting process. The ideal candidate should have at least 14 years of contracts administration experience, strong organizational skills, and proficiency in contract management systems and AI tools.

Customer Experience - Program Manager

Company: iRhythm

Location: USA

Posted Nov 18, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to provide clinically actionable information. iRhythm is committed to improving cardiac health and offers career opportunities for builders and problem solvers to shape the future of cardiac health.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages