Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Practitioner Education Representative I

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 22, 2025

American Specialty Health Incorporated is hiring a Practitioner Education Rep for their Provider Relations department. The role involves making outbound calls to contracted practitioners for directory validation, secret shopper surveys, and educating them about contractual obligations. The position requires strong communication skills, proficiency in MS Office, and the ability to work remotely with a stable internet connection. Responsibilities include outreach, conducting surveys, maintaining accurate directory listings, executing trainings, and providing administrative support. Qualifications include an associate degree or high school diploma, minimum two years of customer service experience, and specialty healthcare experience preferred. The role requires excellent customer service, strong communication skills, and the ability to work in a sedentary environment.

Customer Success Manager

Company: Restaurant365

Location: USA

Posted Jan 22, 2025

Restaurant365 is a SaaS company revolutionizing the restaurant industry with its cloud-based platform for accounting and back-office operations. The company's culture emphasizes empowering team members and continuous improvement to maintain a best-in-class status. The Customer Success Manager (CSM) role involves building strong relationships with customers, ensuring product adoption, retention, and growth, and managing customer health and Net Promoter Scores. The ideal candidate should have previous experience with the R365 platform, 3-5 years in accounting or restaurants, and 5+ years in a customer-facing role. The position offers a salary range of $70,000-$98,000 plus commission, comprehensive benefits, and opportunities for professional growth.

Senior XSIAM Detection Engineer (3rd shift)

Company: Red Canary

Location: USA

Posted Jan 22, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer a world-class technology and expertise to prevent breaches and set a new standard in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. The XSIAM Detection Engineer role involves configuring and managing a SIEM system, creating alarms and dashboards, and automating playbooks. The ideal candidate should have 3+ years of experience in SIEM administration, parser development, cybersecurity content development, and scripting/process automation. Red Canary offers a rich benefits program, including 100% paid premiums, flexible time off, and a flexible work environment.

Sales Development Manager

Company: Apollo.io

Location: USA

Posted Jan 22, 2025

Apollo Labs, a new division of the Apollo family, specializes in revolutionizing lead generation through advanced technology, data-driven, and AI-enhanced strategies. The Sales Development Manager role is crucial for shaping the initial client experience, establishing customer success norms, and setting foundational processes. The ideal candidate should have 3+ years of experience in B2B Sales Development, Outbound, and a passion for driving client success. Key responsibilities include onboarding clients within 15 days, defining Ideal Customer Profiles, developing tailored strategies, creating client playbooks, and maintaining strong client relationships. This role is essential for launching Apollo Automated's initial client experience and setting the standard for customer success within the division.

Manager - Corporate Sales

Company: Webflow

Location: USA

Posted Jan 22, 2025

Webflow is seeking a Manager of Corporate Sales to lead a team of Account Executives in the midmarket segment, driving revenue and building relationships with customers. The role involves building a world-class sales team, attaining quota, and providing thought leadership. The company offers competitive compensation, benefits, and a positive work culture. The ideal candidate has proven experience in leading commercial or midmarket teams, significant experience with complex sales cycles, and a growth mindset.

Software Engineer (L2)

Company: Twilio

Location: USA

Posted Jan 22, 2025

Twilio is seeking a Software Engineer L2 for the Commerce Catalog Platform team. The role involves leading the development of innovative backend and frontend solutions, designing scalable services, and collaborating with product managers and architects. The ideal candidate should have strong proficiency in Java, Scala, Python, React, and Nodejs, along with experience in API development, cloud services, and database management. Twilio offers competitive pay, generous time-off, and opportunities for professional growth. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA.

Documentation Coordinator

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 22, 2025

American Specialty Health is hiring a Documentation Coordinator for a remote position. The role involves creating, updating, and maintaining operations manuals and forms for various practitioner groups nationwide. The ideal candidate should have an associates degree in English, Journalism, or Communications, with a minimum of two years of experience in writing, editing, and managing editorial content, preferably in the healthcare industry. Proficiency in Microsoft Office Suite, Adobe LiveCycle Designer, and excellent communication skills are required. The position offers a salary range of $1784 to $1800 hourly, with the ability to work from home with a stable internet connection.

Corporate Development & Strategy

Company: Figma

Location: USA

Posted Jan 22, 2025

Figma's Corporate Development and Strategy team is seeking a candidate with 4+ years of relevant experience in corporate development, investment banking, or related fields. The role involves building the deal pipeline, supporting deal execution, understanding the competitive landscape, conducting market research, and developing strategies. The position offers the opportunity to work closely with key executives, cross-functional teams, and industry players. Figma values continuous learning and development, encouraging applicants who are smart, curious, and excited to grow.

Product Manager - Teacher Experience

Company: Khan Academy

Location: USA

Posted Jan 22, 2025

Khan Academy is a nonprofit organization dedicated to providing a free, world-class education to anyone, anywhere. They offer high-quality supplemental learning content and practice in core academic subjects, with a focus on math and science. Their team is diverse and committed to improving learning outcomes for students worldwide, especially in historically underresourced communities. They are seeking a Product Manager to work closely with the Senior Product Manager, Teacher Experience, to deliver and maintain clear product requirements and a roadmap. The ideal candidate will have a deep passion for educational technology, empathy for teachers, and a proven track record in product management. Khan Academy offers competitive salaries, ample paid time off, a remote-first culture, and a chance to work on high-impact products that are shaping the future of education.

Account Executive

Company: Truehold

Location: USA

Posted Jan 22, 2025

Truehold is a leading provider of residential sale-leasebacks, helping homeowners unlock their equity without debt or moving. The company is rapidly expanding, operating in over 20 cities and completing 2000+ transactions. Truehold's team of real estate experts delivers exceptional service, focusing on clear communication and unwavering support. The company offers a collaborative culture, competitive benefits, and flexible work arrangements. Account Executives, or Real Estate Specialists, are expected to provide best-in-class customer experiences, manage pipelines, and serve as brand ambassadors.

SDR Caller

Company: Apollo.io

Location: USA

Posted Jan 22, 2025

Apollo Labs, a new division of the Apollo family, specializes in revolutionizing lead generation through advanced technology, data-driven, and AI-enhanced strategies. Their mission is to empower businesses of all sizes to connect with their ideal customers efficiently using Apollo's extensive database, precise targeting tools, and multichannel outreach capabilities. As an SDR Caller at Apollo, you will engage prospects over the phone to set appointments, with key responsibilities including making outbound calls, securing appointments, optimizing call strategies, and achieving high conversion rates. The role offers a competitive salary, uncapped commission potential, comprehensive benefits, and opportunities for career growth and development.

Web Program Manager

Company: Grafana Labs

Location: USA

Posted Jan 22, 2025

Grafana is seeking an experienced Web Program Manager to lead the evolution and optimization of Grafanacom and related web properties. The role involves driving innovation, improving user experience, and managing cross-functional teams. Key responsibilities include driving optimization and innovation, leading cross-functional collaboration, facilitating team events, ensuring SEO and website performance, managing localization and global audience focus, leveraging AI and emerging technologies, project planning and execution, risk and dependency management, communication and reporting, prioritization and resource allocation, strategic alignment with OKRs, leading web updates for events, vendor management, and continuous improvement.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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