Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Data Analytics Engineer III

Company: MyFitnessPal

Location: USA

Posted Jan 22, 2025

MyFitnessPal is seeking a skilled Analytics Engineer to join their Data Engineering team. The role involves leading data quality and governance efforts, designing automated data quality assurance processes, and collaborating with the broader Data Platform team. The ideal candidate will have experience with dbt, SQL, Python, and data warehouses like Snowflake. They should also have a strong understanding of data governance principles and experience with Airflow or similar orchestration tools. The role offers a competitive salary range of $130,000 to $150,000, along with comprehensive employee benefits.

Senior Manager - Partner Success

Company: Caribou

Location: USA

Posted Jan 22, 2025

Caribou is seeking an experienced Affiliate/Partner Manager with a strong background in high-growth technology-driven startups, preferably in finance, banking, insurance, or related industries. The role involves managing strategic partnerships, driving qualified prospects, and meeting or exceeding revenue goals for partners. The ideal candidate should have a Bachelor's degree, an MBA designation or in progress, and 8+ years of experience in Affiliate/Partner management. They should be a critical thinker, effective project manager, and have budget and forecasting experience. The role offers competitive compensation, equity options, robust wellness benefits, and professional development opportunities. The position can be based in the Caribou office in Denver, CO, or remotely from a state where Caribou operates, with a preference for Chicago, IL, Denver, CO, or San Francisco, CA markets.

Software Engineer II - Security

Company: Pinterest

Location: USA

Posted Jan 22, 2025

Pinterest's Security team is seeking a Software Engineer with a strong background in security practices. The role involves designing, developing, and maintaining security libraries and frameworks, collaborating with cross-functional teams, and contributing to incident response efforts. The ideal candidate should have proven experience in software development with a focus on security, strong software engineering skills, and proficiency in languages like Python and Java. Excellent problem-solving skills, an attacker mindset, and strong collaboration and communication skills are also required. Past experience in API and account security is a plus. The role requires in-person collaboration 12 times every 6 months and can be situated anywhere in the country.

Executive Director - Regulatory Affairs

Company: Nuvation Bio, Inc.

Location: USA

Posted Jan 22, 2025

Nuvation Bio is a biopharmaceutical company focused on developing innovative therapeutic candidates for oncology. The Executive Director Regulatory Affairs will provide global regulatory leadership for multiple innovative therapies, lead a high-performing regulatory team, and partner with key team members to advance programs from IND to registration. The role requires advanced scientific degree, knowledge of FDA and EU regulations, and experience in filing regulatory submissions. The ideal candidate is a proven leader with strong managerial experience, experience in oncology regulations, and a global regulatory environment. The company offers competitive compensation, unlimited vacation, excellent benefits, and a culture that values problem-solving, personability, credibility, emotional intelligence, communication, accountability, and adaptability.

Technical Product Lead - Platform & Infrastructure

Company: Nova Talent

Location: USA

Posted Jan 22, 2025

MileIQ is looking for a seasoned Technical Product Leader to oversee critical initiatives across their internal platform services and infrastructure. The ideal candidate should have a proven track record in leading platform development and evolution within a consumer-focused startup, with deep experience across the full technology stack. The role involves leading multiple teams, driving cross-functional collaboration, championing a user-centric approach, embracing a data-driven mindset, and delivering projects on time and within budget. The candidate should have 7+ years of experience in product or program management, strong understanding of the software development lifecycle, excellent communication skills, a data-driven mindset, and a passion for user-centricity.

Analytics Engineer

Company: Rocket Money

Location: USA

Posted Jan 22, 2025

Rocket Money is seeking an experienced Analytics Engineer to join their team. The role involves working in interdisciplinary teams to deliver product features, enable product analytics, and experimentation through accurate and timely data modeling of customer data. The ideal candidate should have 4+ years of experience in the analytics stack, proficiency in SQL, and experience with SQL templating engines like DBT. They should be detail-oriented, organized, and comfortable working in a fast-paced environment. The role also involves partnering with analytics teams, business stakeholders, and engineers to deliver analytics solutions to business problems. Rocket Money offers competitive pay, health benefits, and unlimited PTO.

Security Quality Engineer

Company: AffiniPay

Location: USA

Posted Jan 22, 2025

The Security Quality Engineer will play a crucial role in integrating security within Quality Engineering processes, focusing on vulnerability management compliance and secure testing practices. This role involves working closely with the Security Engineer to remediate vulnerabilities, audit test cases in TestRail, participate in red team exercises, and collaborate with the Platform EngineeringSRE team to enhance the security posture of the infrastructure. The engineer will also conduct comprehensive security assessments, validate remediation of issues, and develop training documentation to educate the QE team on secure testing methodologies.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Product Compliance Counsel

Company: Deputy

Location: USA

Posted Jan 22, 2025

Deputy, a SaaS workforce management company, is seeking a highly skilled Product Compliance Counsel to join their InHouse Legal Team. The role involves owning end-to-end compliance legal strategy, partnering cross-functionally, drafting and negotiating commercial agreements, creating compliance training programs, and staying updated on relevant laws. The ideal candidate should have a JD from an accredited US law school, minimum 4 years of legal experience, strong familiarity with US wage and hour laws, and experience negotiating business transactions. The company offers a competitive salary range, ownership in the company via Share Options, comprehensive health benefits, and a flexible remote-first work policy.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 22, 2025

Webflow is seeking a temporary full-time Executive Assistant for the CEO and CFO, running from March to November 2025. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, information flow management, and stakeholder interaction. The successful candidate should have 4-6 years of experience supporting CEO and C-level executives, strong organizational skills, excellent communication abilities, tech-savviness, discretion, adaptability, and be a culture ambassador. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Auto Claim Representative

Company: Sedgwick

Location: USA

Posted Jan 22, 2025

Sedgwick offers a positive work environment with a focus on caring for employees. The company values flexibility, professional development, and diversity. The role of an Auto Claim Representative involves analyzing and processing auto and transportation claims, maintaining client relations, and ensuring timely resolution. Qualifications include a bachelor's degree, relevant experience, and knowledge of personal and commercial lines policies. The company provides a comprehensive benefits package and is an Equal Opportunity Employer.

Counsel - Marketing

Company: HubSpot

Location: USA

Posted Jan 22, 2025

HubSpot is seeking a Marketing Counsel to join the Legal & Compliance Team. The role involves providing first-line support to Marketing and Go-to-Market teams, drafting and managing marketing contracts, developing legal process playbooks, and supporting M&A activities. The ideal candidate should have 4+ years of relevant experience, be a graduate of an accredited law school, licensed to practice law in Massachusetts or another US jurisdiction, and have a deep understanding of industry-specific contract terms, SaaS, and commercial contracting practices. The candidate should also be familiar with data protection frameworks, CRM practices, and partner vendor-agency relationships. Strong organizational skills, cross-functional partnership abilities, and excellent communication skills are required. The cash compensation range is $160,000 - $240,000 annually.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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