Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Associate Data Scientist

Company: Roadie

Location: USA

Posted Jan 21, 2025

Roadie, a UPS Company, is seeking an Associate Data Scientist to join their innovation team. The role involves developing production AI systems, working with LLMs and prompt engineering, evaluating AI models, and collaborating with various teams. The ideal candidate should have an MS or PhD in Machine Learning, AI, Mathematics, Statistics, Computer Science, or a related field, with 2+ years of experience as a Data Scientist. They should have extensive hands-on experience with Python, machine learning algorithms, NLP techniques, and vector databases. Roadie offers competitive compensation, health insurance, 401k with company match, tuition and student loan repayment assistance, flexible work schedule, and more.

Product Manager - Usage & billing experience

Company: Grafana Labs

Location: USA

Posted Jan 21, 2025

Grafana Labs is seeking a Product Manager for Grafana Cloud's usage and billing experience. The role involves developing a vision and strategy for the product domain, owning the product's roadmap, collateral, and market research. The successful candidate will collaborate with Grafana leadership, be the primary advocate for their area, and communicate effectively with external customers and internal stakeholders. They will transform ideas and feedback into a product vision and roadmap, empathize with customer problems, and curate and convey user feedback to Engineering. The role requires 1+ years of experience in Product Management, working on a B2B SaaS product, and experience with product analytics, SQL, PowerBI, Tableau, BigQuery, Looker, or data visualization tooling. Bonus points for experience with Grafana Labs open source projects, Kubernetes, financial reporting billing systems, observability and monitoring tools, and open source software. The base compensation range for this role in the United States is USD 139000 to USD 174000.

Finance Manager II

Company: Pinterest

Location: USA

Posted Jan 21, 2025

The job posting is for a Sales Finance Business Partnering Manager role, where the successful candidate will act as the miniCFO for sales divisions, drive goal-setting, revenue insights, and performance management, and partner with sales leaders to improve PampL. The role involves translating complex data into actionable insights, identifying trends, and consulting on strategic business decisions. The ideal candidate should have a Bachelor's degree in a relevant field or 7+ years of experience in sales finance, investment banking, consulting, or a related quantitative field. They should be well-experienced in providing strategic advice to senior sales leaders, have exceptional spreadsheet skills, and be able to multitask and deliver against timelines.

IAM Technical Architect - Professional Services

Company: Saviynt

Location: USA

Posted Jan 21, 2025

Saviynt is seeking an IAM Architect to design, deploy, configure, and implement its leading Identity Governance IGA solution. The role involves advising customers, analyzing business requirements, driving customer health, engaging with client architects, conducting research, resolving technical issues, providing technical oversight, training talent, and ensuring high-quality product delivery. Qualifications include a Bachelor's degree in Engineering, 7+ years of industry experience in Identity Management and Governance products, and strong technical skills. Saviynt offers a positive work environment with growth opportunities, competitive benefits, and a focus on security and privacy.

Product Management Leader

Company: Eventbase

Location: USA

Posted Jan 21, 2025

Eventbase is seeking an experienced Product Management Leader to lead the evolution of their industry-leading event technology platform. The successful candidate will be responsible for driving the product roadmap, improving the offering, and creating new products and features. They will work closely with the Product Management and Product Design Teams, and report directly to Eventbase's COO. The role is fully remote and can be based anywhere in Canada or the USA. Eventbase has a strong track record in the event technology industry, powering mobile event apps for global brands and massive events. The company is driven by a mission to bring people together for the magic of live events and is uniquely positioned to play a key role in the new world of events post-Covid19.

Software Engineer - Cosmos Platform

Company: Bishop Fox

Location: USA

Posted Jan 21, 2025

Bishop Fox, a leading offensive security company, is hiring a Software Engineer to develop their innovative SaaS platform. The ideal candidate will have extensive software engineering experience, proficiency in Go and Terraform, AWS experience, and knowledge of relational and NoSQL databases. They should possess secure coding practices, emotional intelligence, flexibility, and autonomy. Bishop Fox offers remote work opportunities and a comprehensive benefits program, fostering a diverse and inclusive culture.

Events Manager - Tradeshows & Conferences

Company: Stripe

Location: USA

Posted Jan 21, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced events manager to join their Americas regional marketing team. The role involves leading high-impact conference and sponsorship initiatives, managing budgets, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of event management experience, strong budget management skills, excellent communication abilities, and an analytical mindset.

US Gov Sales Lead

Company: Asset Reality

Location: USA

Posted Jan 21, 2025

Asset Reality, a global leader in tech-enabled asset seizure and management, is seeking a US Gov Sales Lead to drive growth in the US public sector. The role involves developing strategic relationships, securing contracts, and driving adoption of the company's cutting-edge platform among federal, state, and local government agencies. The ideal candidate should have a minimum of 5 years in quota-bearing B2G sales, preferably in SaaS or technology solutions, with a proven track record of meeting or exceeding sales targets within government accounts. Deep knowledge of US federal, state, and local government procurement and funding processes is required. The role offers the opportunity to work with a passionate team driving meaningful impact in public service domains and a competitive salary and benefits package.

Brand Partnerships Manager

Company: Eventbrite, Inc.

Location: USA

Posted Jan 21, 2025

Eventbrite is seeking a motivated Brand Partnerships Manager to grow their enterprise and brand partnerships business. The ideal candidate should have 3+ years of experience in enterprise sales, brand partnerships, or sponsorship sales with a proven track record of hitting and exceeding revenue goals. They should possess strong relationship management skills, excellent communication and presentation skills, and be a strategic thinker with a passion for live events. The role involves driving new business, developing and maintaining relationships with key enterprise accounts, creating customized brand partnership packages, and identifying new partnership opportunities. Eventbrite offers a competitive compensation package and a supportive, dynamic team environment.

Product Manager II - Content Understanding (Data Products)

Company: Spotify

Location: USA

Posted Jan 21, 2025

Spotify is seeking a product manager for a fast-paced team that aims to enable a deep understanding of the Spotify catalogs through entity resolution at scale. The team's goal is to model catalog data entities and relationships, and create data products for internal teams to power Spotify's user experiences. The ideal candidate should have experience building technical platforms or data products, a strong grasp of the complete machine learning product lifecycle, and excellent communication skills.

Tax Director with REIT Experience

Company: BPM LLP

Location: USA

Posted Jan 21, 2025

BPM is a company that values caring and community, fostering an environment for employees to grow and reach their full potential. They offer a comprehensive total rewards package, wellbeing resources, flexibility, and professional development opportunities. The company is seeking a licensed CPA with 6+ years of experience in public accounting, particularly in tax, to provide tax compliance and consulting services to a diverse range of clients. The ideal candidate should have strong analytical skills, excellent communication abilities, and a proactive mindset. BPM is recognized as one of the Bay Area's best places to work and offers a competitive salary range of $180,000 - $220,000 per year.

Director of Product - Web Experience

Company: Dropbox

Location: USA

Posted Jan 21, 2025

The Director of Product for Dropbox's Web platform will drive the evolution of Dropbox.com, focusing on a customer-centric approach. This role involves defining the vision and strategy for the web experience, aligning with business objectives and user needs. Key responsibilities include championing a customer-first mindset, leading web roadmap development, collaborating cross-functionally, optimizing with data, aligning with marketing strategies, leading a high-performing team, and communicating with stakeholders. The ideal candidate should have 10+ years of product management experience, deep web expertise, leadership skills, analytical acumen, a user-centric mindset, collaboration skills, and strong communication abilities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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