Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Strategic Alliances Manager

Company: Emburse

Location: USA

Posted Dec 16, 2024

Emburse is a company that aims to improve users' lives and businesses by automating manual tasks and providing a simple and amazing experience for corporate expenses and invoices management. They have over 18,000 customers and 12 million users globally, working with strategic alliances to drive distribution and deliver value. The company values collaboration, problem-solving, and a positive attitude.

Data Analyst

Company: QuinStreet

Location: USA

Posted Dec 16, 2024

This role involves becoming an expert in digital marketing campaign optimization, analyzing data, managing investigations, and communicating insights to improve business. Requirements include 3+ years of analytical experience, strong analytical skills, and experience with SQL, R/Python, Tableau, and automation in enterprise settings. The expected salary range is $80000-$130000 annually, with potential for performance bonuses, commission, and equity.

Business Development Manager

Company: LI.FI

Location: USA

Posted Dec 16, 2024

LIFI is simplifying multichain DeFi for traditional financial institutions, fintechs, and service providers by offering a unified API to access all onchain liquidity across major blockchains for best price, samechain, and crosschain swaps. They are looking for a passionate Business Development Manager to build a B2B sales pipeline and drive top-level volume and revenue growth. The role requires being located in the US, preferably East Coast, and having at least 35 years of relevant BD/sales experience in the crypto/DeFi related businesses.

NAM Analytics Technical Sales Specialist

Company: Confluence

Location: USA

Posted Dec 16, 2024

Confluence is a global company in the financial services industry seeking a Technical Sales professional with 7+ years of experience in performance attribution and risk segments. The role involves working with clients to implement SaaS-based data and analytics solutions. The company offers generous benefit packages, flexible working options, and a salary range of $135,000 to $145,000 annually.

iOS Engineer

Company: Branch

Location: USA

Posted Dec 16, 2024

Branch is a fintech company that aims to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. They are committed to building inclusive, transparent, and frictionless financial products. The company values diversity, innovation, and winning together. They are looking for an iOS Engineer to improve the experience of their expanding mobile customer base.

Talent Acquisition Specialist

Company: ProArch

Location: USA

Posted Dec 16, 2024

The text is a job description for a Talent Acquisition Specialist position at ProArch. The role involves managing the recruitment process, collaborating with hiring managers, developing sourcing strategies, conducting interviews, and building relationships with candidates. The ideal candidate should have 7+ years of experience in talent acquisition, a Bachelor's degree, and strong knowledge of US recruitment strategies. The company is a consulting and engineering partner helping companies with digital transformations in the Cloud.

Customer Support Specialist

Company: Heartflowinc

Location: USA

Posted Dec 16, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. They offer the HeartFlow FFRCT Analysis product, a noninvasive cardiac test supported by the ACCAHA Chest Pain Guidelines, which provides a color-coded 3D model of a patient's coronary arteries. HeartFlow is a VC-backed company with international recognition, cleared for use in multiple countries, and serving over 350,000 patients worldwide. The Customer Support Specialist role is a full-time position responsible for delivering world-class customer service for HeartFlow's web-based medical software products.

Member of Technical Staff - Dataset Engineering

Company: Runway

Location: USA

Posted Dec 16, 2024

The role of a Dataset Engineer at Runway is to curate, build, and optimize datasets for model training. The ideal candidate should have strong machine learning skills, extensive experience with large-scale datasets, and an understanding of creativity tools. The role involves developing and maintaining large-scale multimodal datasets, optimizing models for data preprocessing tasks, and working with a world-class research team to push the boundaries of content creation.

Lead Product Manager - Enterprise Architecture

Company: mParticle

Location: USA

Posted Dec 16, 2024

mParticle is seeking a Lead Product Manager to enhance the Enterprise Architecture capabilities of the mParticle platform. The ideal candidate should have experience as a Data Engineer or Architect and be excited to work at the intersection of product management and data engineering. The role involves owning the roadmap of mParticle enterprise architecture capabilities, collaborating with product owners, defining product metrics and KPIs, leading strategic planning and roadmap development, and working closely with customer-facing teams to gather feedback and iterate on product offerings.

Senior Product Manager

Company: QuinStreet

Location: USA

Posted Dec 16, 2024

The job description is for a Senior Product Manager position in Foster City CA or remotely. The role involves leading product strategy development, enhancing customer engagement, managing digital product roadmap, and collaborating with cross-functional teams. The required experience is 5+ years in product management, with a bachelor's degree in business or related fields. The expected salary range is $105,000 - $130,000 annually.

Staff Customer Success Manager

Company: Runway

Location: USA

Posted Dec 16, 2024

The role of a Staff Customer Success Expert at Runway involves serving as the primary point of contact for customer portfolio management, collaborating with cross-functional teams to ensure optimal customer experience, and fostering long-term partnerships. The ideal candidate should have an agile and dynamic mentality, be comfortable with change, and willing to go above and beyond to ensure a job is done optimally.

Technical Support Associate - HVAC/R

Company: Budderfly

Location: USA

Posted Dec 16, 2024

Budderfly is a fast-growing private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium-sized enterprises. They are seeking a Technical Support Associate for their HVACR role, requiring customer focus, technical troubleshooting skills, and experience with HVAC, refrigeration, and electrical systems. The company offers career advancement, competitive pay, and a full benefits package. They are committed to equal employment opportunities and welcome applicants with disabilities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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