Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior CCS Security Engineer (IAM)

Company: Tanium

Location: USA

Posted Dec 15, 2024

The text describes a job posting for a Senior Cloud Cybersecurity CCS Security Engineer IAM position at Tanium. The role involves building and operating Tanium Clouds Identity and Access Management IAM in Azure, AWS, and Kubernetes cloud hosting services. The candidate should have a bachelor's degree or equivalent experience in Cloud Security IT Security or related technical fields. They should also have 5+ years of experience in building and operating cloud-based Identity and Access Management with AWS and Azure as code. The role requires experience in detection engineering methodologies, using security query or analytic tools for security data analysis, and building threat intelligence. The candidate should also have experience in utilizing high-level programming languages like Go and Python to produce detection as code tools and automations. The role involves delivering high-quality contributions using DevOps principles and automating the mundane to focus on solving harder problems.

Staff Analytics Engineer

Company: Vercel

Location: USA

Posted Dec 15, 2024

The text describes a role for a Staff Analytics Engineer at Vercel. The role involves working with cross-functional stakeholders to define and document companywide single source of truth data models, architecting and publishing performant and reliable data models and pipelines for self-service data consumption, and building and improving data tooling. The ideal candidate should have 8+ years of work experience, advanced skills with SQL, familiarity with modern BI tools, and experience with Snowflake or BigQuery. The role also requires experience with dbt or Spark-based data pipelines, schema design, and data modeling strategies. The company offers a great compensation package, inclusive healthcare, learning and growth opportunities, flexible time off, and remote-friendly work arrangements.

Security Analyst

Company: Synack

Location: USA

Posted Dec 15, 2024

Synacks Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities, and gaining visibility into the root causes of security risks. They are committed to making the world more secure and have uncovered over 71,000 exploitable vulnerabilities to date. They are looking for a part-time temporary position for an internship in offensive security.

Senior Product Manager

Company: Coforma

Location: USA

Posted Dec 15, 2024

Coforma is looking for an experienced Senior Product Manager to lead a team in developing solutions for federal clients. The ideal candidate will have 7+ years of experience in digital product management in a cross-functional agile environment. The role requires a candidate who has excellent communication, leadership, and technical product skills. The candidate will work with both internal and external stakeholders to translate user needs into digital product features. The role is a customer-facing position working to drive a shared vision between business stakeholders and the team. The candidate will collaborate with partners in research, design, engineering, project management, and account management to deliver iterative value to both the user and the business.

Customer Care Representative

Company: Spokeo

Location: USA

Posted Dec 15, 2024

Spokeo is a people search engine that helps over 18 million monthly visitors reconnect with friends, reunite with families, and protect against fraud. They offer 12 billion records and over 250 million unique profiles for business professionals, research, criminal investigations, and more. Founded in 2006, Spokeo is a remote-first company with nearly 150 dedicated employees and a strong focus on transparency and innovation.

Staff Data Analyst - Product

Company: Vercel

Location: USA

Posted Dec 15, 2024

The text describes a role as a Staff Data Analyst at Vercel, where the candidate will transform data into actionable insights, drive operational efficiency, and influence product and business strategies. The role involves establishing key metrics, building dynamic visualizations, automating reporting workflows, and identifying areas for improvement. The candidate will work with product, business, and leadership teams to understand their goals and translate them into data-driven solutions. The role also includes designing and implementing new analytics datasets, prototyping and iterating on dashboards, and supporting data accessibility. The candidate should have 6+ years of experience in a similar role, be proficient in SQL, have tech industry experience, and be familiar with applied statistics and scripting languages. The role offers great compensation, stock options, healthcare, learning and growth opportunities, flexible time off, and remote work options.

Director of North America Sales

Company: ProducePay

Location: USA

Posted Dec 15, 2024

ProducePay is seeking a Director of North America Sales to lead an experienced sales team and drive growth in the US market. The role requires deep expertise in agribusiness sales and strategic account management. The Director will focus on prospecting, cultivating relationships, pitching, closing deals, and managing new accounts. They will also sell new and customized products, leverage existing customer relationships, and travel frequently to visit customers and attend industry events.

Lead Enterprise Engagement Manager

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The Professional Services team offers a wide range of projects for clients and business partners. The Lead Enterprise Engagement Manager will build relationships, motivate teams, and act as a Scrum Master. The role involves managing customer expectations, delivering complex programs, and working with cross-functional teams. The team will use Agile methodologies and have experience with cloud technologies.

Technical Support Associate

Company: Vetcove

Location: USA

Posted Dec 15, 2024

Vetcove is a growing Y Combinator and venture-backed growth stage company looking for exceptionally talented and passionate people to join their team. The technical support associate role involves solving complex support inquiries, liaising with the community of veterinary professionals, and providing an excellent experience on their platform. The ideal candidate is a proactive self-starter with experience in a relevant customer-facing role and excellent communication skills.

Privacy and Data Protection Manager

Company: 1Password

Location: USA

Posted Dec 15, 2024

1Password is seeking a Privacy and Data Protection Program Manager to support their global privacy and data protection programs. The ideal candidate should have experience working with privacy regulations, conducting privacy impact assessments, and have a strong understanding of data protection technologies and information security principles.

Product Manager

Company: Appen

Location: USA

Posted Dec 15, 2024

Appen is a global leader in AI enablement, leveraging a vast crowd of over one million skilled contractors to collect and label various types of data for innovative AI systems. They are trusted by major tech companies and are committed to creating an inclusive workplace. The role of a Product Manager involves leading frontend UI development, understanding market needs, and ensuring high-quality user-centric products.

Practice Director - Data Engineering and AI/ML

Company: Rackspace

Location: USA

Posted Dec 15, 2024

The text describes a high-level leadership role in a Data Engineering Analytics and AIML practice. The Practice Director is expected to be a visionary leader with extensive experience in managing teams, delivering projects, and driving growth. The role requires strong communication skills, business line oversight, and expertise in Data, AI, and technology solutions. The Practice Director will lead a team of Data Engineers, Data Architects, and Machine Learning professionals, and will be responsible for strategic vision, team and individual development, engagement management, and business development.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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