Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Presales Solutions Architect

Company: Udacity

Location: USA

Posted Dec 12, 2024

Udacity, a platform for upskilling the modern workforce with bleeding edge technology skills, is now a part of Accenture. They are seeking a Senior Presales Solutions Architect to join their growing Sales team in the US. The role involves partnering with Sales, Customer Success, and Strategic Alliances teams to engage with Global 2000+ customers and prospects. The successful candidate will have previous experience in technical sales consulting and enterprise account management, and be comfortable presenting to senior executive audiences and holding technical discussions with SMEs.

Senior Android Engineer - Payments

Company: Airbnb

Location: USA

Posted Dec 12, 2024

Airbnb is a trusted marketplace and travel community that values trust and easy-to-use payment services. They are building a world-class payments platform that moves billions of dollars in 191 countries with 75 currencies. The role involves building mobile-first payment experiences, collaborating with cross-functional teams, and working on recent projects like localized payment options and earnings dashboards.

Senior Manager - Sales Operations

Company: Airbnb

Location: USA

Posted Dec 12, 2024

The text highlights the role of the Chief Business Officer organization in driving Airbnb's growth and expansion efforts worldwide. It emphasizes the team's focus on business strategy, quality supply, and international expansion to facilitate millions more host and guest connections. The Senior Manager Sales Operations is expected to lead the Sales Operations team, drive strategic programs, and define local market strategies to accelerate Airbnb's growth. The role requires 12+ years of experience, strong problem-solving skills, and experience in sales operations, presales, customer success, Salesforce, and GSuite. The position is remote-eligible with occasional work at an Airbnb office or attendance at offsites.

Sales Development Representative

Company: Proper

Location: USA

Posted Dec 11, 2024

Proper is a growing startup that values skills, voice, and happiness. They offer the most technologically advanced property accounting services, working in a culture of collaboration, respect, communication, joy, and personal growth. The Sales Development Representative SDR is responsible for outbound prospecting, high-volume outreach, and managing daily activity targets. Required skills include outreach tools experience, CRM expertise, and communication skills. The role offers a salary of $56,000 USD/year + OTE, benefits, and unlimited PTO.

Data Engineer

Company: InterWell Health

Location: USA

Posted Dec 12, 2024

Interwell Health is a kidney care management company seeking a Data Engineer to collaborate on projects, maintain knowledge of latest technologies, and drive continuous improvement. The role requires 35 years of related experience, Azure SQL expertise, and strong communication skills. Interwell Health values diversity, equity, and inclusion in their recruiting practices.

Director of Demand Generation

Company: Vercel

Location: USA

Posted Dec 12, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. The company is looking for a Director of Demand Generation to develop the strategy and oversee execution of programs that target prospective and current buyers, create awareness, generate leads, and engage with the sales and customer success organization. The role involves building integrated marketing campaigns, optimizing the declared intent funnel, accelerating the product-led sales motion, and automated outbound plays. The ideal candidate should have a strong track record of building high-performing demand generation teams at a developer tools company, hitting aggressive revenue targets in a rapid and high-growth startup environment.

Field Experience Coordinator

Company: Adtalem Global Education

Location: USA

Posted Dec 12, 2024

Walden University is an Adtalem Global Education institution that supports a diverse community of adult learners. They offer over 100 online degree and certificate programs for students pursuing bachelor's, master's, doctoral, or certificate degrees. Walden has graduated over 174,000 students and is accredited by the Higher Learning Commission. The Coordinator Field Operations position involves assisting with practicum and field experience processes, working with various administrators, and managing student evaluations.

Sr. Product Designer

Company: Platform Science

Location: USA

Posted Dec 12, 2024

Platform Science is an open IoT platform that connects everything that moves, working with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value thoughtful actions, empathy, resiliency, creativity, transparency, and diversity. The Senior Product Designer leads design efforts for intuitive and delightful user experiences, working closely with development and product teams. The company offers various benefits to regular full-time employees, including medical, dental, and vision insurance, short-term and long-term disability insurance, AD&D and life insurance, 401k plan, paid vacation, sick leave, and holidays, and six weeks of paid parental leave.

Lifecycle Marketing Manager

Company: Gomotive

Location: USA

Posted Dec 12, 2024

Motive is a company that provides a single system for safety operations, finance teams, and drivers to manage vehicles, equipment, and fleet-related spend. They serve over 120,000 customers across various industries and are seeking a data-driven Lifecycle Marketing Manager to lead lifecycle marketing efforts for their enterprise B2B audience.

Director of Finance and Operations

Company: Happier

Location: USA

Posted Dec 12, 2024

The text describes a management and finance position at Happier, a company that aims to help people become happier and more resilient. The role involves finance oversight, budgeting and forecasting, operational leadership, and strategic planning. The company values clear communication, reasonable work hours, and diversity and inclusion. The position is a full-time role with a benefits package.

Senior Internal Auditor

Company: Mercury

Location: USA

Posted Dec 12, 2024

Mercury is a financial technology company building a complete finance stack for startups. They are looking for a Senior Internal Auditor to support their Internal Audit function, assist in identifying and assessing risk, and contribute to the development of the annual audit plan. The role requires experience in scoping and planning new complex audits, leading audit teams, and working with financial services companies. The total rewards package includes base salary, equity, stock options, and benefits.

Senior Staff Machine Learning Engineer, Ads Optimization

Company: Reddit

Location: USA

Posted Dec 12, 2024

Reddit offers a flexible workforce with opportunities for remote work from the US and Canada. The company generates revenue through advertising and distinguishes itself by attracting advertisers who want to connect with a specific target audience. The Advertiser Optimization team builds ad campaign optimizations and is responsible for a central part of the ads delivery system. The team conducts experiments to measure the impact of improvements to these systems. As a Senior Staff Machine Learning Engineer, you will work closely with technical leaders to build new advertiser optimization products and lead a team of engineers.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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