Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Manager, Engineering - Partnerships

Company: MyFitnessPal

Location: USA

Posted Dec 11, 2024

MyFitnessPal is seeking a Software Engineering Manager to lead a cross-functional team in building external partnerships within their mobile ecosystem. The role involves creating engaging experiences for customers and building products for enterprise partners to enroll, manage, and incentivize users. The manager will be responsible for the team's ability to support the product squad's objectives, ensure high-quality, scalable, and efficient solutions, and act as a primary technical point of contact for external partners.

Staff Machine Learning Engineer

Company: generalmotors

Location: USA

Posted Dec 11, 2024

The role of ML Engineer at GM is to drive the vision and execution of the Marketing Experimentation and Optimization Platform. The individual will collaborate with cross-functional teams, work closely with stakeholders, and develop platforms, tools, and democratized capabilities to optimize ROI. The candidate should have a Bachelor's degree in computer science, Data Science, or a related quantitative field, and 58+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. The role is based remotely with the expectation of reporting to Atlanta, Austin, Detroit, Warren, or Mountain View three times a week.

Associate Director, Project Manager

Company: MODEL N

Location: USA

Posted Dec 10, 2024

The text describes a leadership role in revenue management cloud solutions for life science and high-tech companies. The Associate Director Project Manager will lead a cross-functional team, implement and maintain the Model N enterprise software solution, and deliver projects on time, on budget, and meeting customer expectations. The role also involves continuous process improvement, customer relationship building, and contributing to the overall improvement of the Application Services practice.

Referral Coordinator

Company: Pair Team

Location: USA

Posted Dec 11, 2024

Pair Team is a mission-driven organization improving wellbeing of underserved communities by connecting them to high-quality care. They build local partnerships, provide wraparound clinical services, upskill CBO staff, and utilize data-driven technology. They have a strong commitment to integrity, embracing challenges, breaking walls, acting beyond oneself, and caring for patients, partners, and one another.

Solutions Consultant - Health Insurance

Company: Gradient AI

Location: USA

Posted Dec 11, 2024

Gradient AI is a leading provider of AI solutions for the Group Health and PampC insurance industries. Their solutions improve loss ratios and profitability by predicting underwriting and claim risks with greater accuracy, reducing quote turnaround times and claim expenses through intelligent automation. The company's SaaS platform leverages a vast industry data lake, providing insurers with high-resolution, data-driven insights. Gradient AI has experienced strong growth and recently raised $56 million in Series C funding. They are looking for a Solutions Consultant to drive effective implementations of their predictive analytics AIML solutions for underwriting and claims health clients.

Growth Marketing Manager

Company: Arcesiumllc

Location: USA

Posted Dec 11, 2024

Arcesium is a global financial technology firm seeking a highly experienced Growth Marketer to join their team. The ideal candidate will have experience in enterprise SaaS companies and a proven track record of implementing successful product-led growth strategies. The role is critical to the company's continued expansion and market leadership.

Engineering Manager, Growth

Company: Gusto

Location: USA

Posted Dec 11, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401ks, expert HR and team management tools. With offices in Denver, San Francisco, and New York, they serve over 300,000 businesses nationwide. The company is committed to building a collaborative and inclusive workplace. The role of Engineering Manager for the Payroll Onboarding Team involves empowering a team of engineers to make the flow simple and easy for companies new to Gusto. The team is tasked with leveraging technologies like OCR and AI to build a human-centric onboarding flow. The company offers a competitive cash compensation amount for this role, with final offer amounts determined by multiple factors.

Sr. DevSecOps Engineer I

Company: MetroStar Systems

Location: USA

Posted Dec 10, 2024

The job description for a Sr DevSecOps Engineer at MetroStar Systems outlines the responsibilities and requirements for the role. The ideal candidate should have experience in frontend or backend development, be familiar with various programming languages and platforms, and have a strong understanding of software design patterns, data structures, and algorithms. The company values its people, diversity, and inclusion, and offers a generous benefits package, professional growth opportunities, and time off. The candidate should be able to collaborate with cross-functional teams, lead architecture design and development, write clean code, mentor junior engineers, and contribute to the software development lifecycle.

Senior Software Engineer - Design Systems

Company: Webflow

Location: USA

Posted Dec 11, 2024

Webflow is seeking a Senior Software Engineer to build and maintain their internal design system, Spring, which powers the design language and guidelines for UI components, icons, accessibility, content, and interactions across multiple Webflow applications. The role offers a competitive cash compensation package, remote work opportunities, and a focus on improving efficiency, planning, and evangelizing Spring. The ideal candidate should have 5+ years of experience as a FEUI engineer and 12+ years with design systems, proficiency in advanced React and CSS patterns, and a proven track record of launching and driving design system adoption. The company values customer experience, heartfelt urgency, saying the hard thing with care, and making meaningful impact.

Sales Executive

Company: G-P

Location: USA

Posted Dec 11, 2024

Global Partners is a company that aims to break down barriers to global business and enable opportunities for everyone. They have a remote-first and diverse team worldwide, with a focus on innovation, personal growth, and recognition. They offer an industry-leading SaaS-based global employment platform that enables customers to expand into 180+ countries. The company values its employees and offers excellent benefits and perks. They are looking for a Sales Executive with 5+ years of experience in technology sales, data-related software, and cloud-based applications.

Senior Software Engineer - Experimentation (Nimbus)

Company: Mozilla

Location: USA

Posted Dec 11, 2024

Mozilla Corporation is a nonprofit that has shaped the internet for the better over the last 25 years. They are looking for a new engineer to join their Nimbus team, which focuses on automated experimentation and feature delivery. The role involves designing and building robust scalable systems, helping reimagine content personalization, participating in mentoring and knowledge sharing, and being accountable for the operation of services. The candidate should have at least 4 years of professional experience in software engineering, Python or Rust, and experience with API design and development. They should also have experience with distributed teams and good communication skills. Mozilla offers generous performance-based bonus plans, rich medical dental and vision coverage, and other benefits.

Transportation Claims Resolution Specialist

Company: Reserv, Inc

Location: USA

Posted Dec 10, 2024

Reserv is an insurtech company that specializes in creating and incubating cutting-edge AI and automation technology to simplify and streamline the claims process. They are seeking highly organized and customer-focused Transportation Claims Adjusters to join their team. The role involves speaking with customers, handling an inventory of claims, and delivering service to all constituents. The ideal candidate is motivated, growth-oriented, and passionate about the customer experience. They should be able to find the right exit ramp for claim resolution, be curious, antistatus quo, and communicate effectively.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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