Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Financial Analyst – FP&A

Company: EDB

Location: USA

Posted Dec 11, 2024

The job posting is for a highly skilled and motivated Senior Financial Analyst to join the Financial Planning and Analysis (FPampA) team of a growing SaaS organization. The ideal candidate should have a strong background in financial analysis, deep experience with SaaS business models, and expertise in administering Workday Adaptive Planning. The role involves participating and leading aspects of annual budgeting and quarterly forecasting, developing and maintaining financial models, analyzing financial and operational metrics, and reporting and dashboarding. The candidate should also have experience with SaaS financial modeling, collaborating with cross-functional teams, and optimizing Adaptive Planning functionality.

Project Manager

Company: Languagebear

Location: USA

Posted Dec 11, 2024

Language Bear is a 9-year-old content writing and translation company based in Plovdiv, Bulgaria, with a secondary office in the United States. They offer 100+ languages and work with clients from 10 different industries. They are looking to hire a Project Manager to manage and organize all project activities, ensuring the flawless execution of clients' linguistic orders.

Technical Support Engineer

Company: Truv

Location: USA

Posted Dec 11, 2024

Truv empowers financial firms to underwrite with confidence by providing a frictionless and secure infrastructure that connects financial institutions and background screeners to payroll providers. The company believes in creating a community where everyone belongs and thrives regardless of location. They are looking for a Technical Support Engineer to join and help build the best customer support experience.

Intelligent Manufacturing Solutions - Associate Director

Company: Riveron

Location: USA

Posted Dec 11, 2024

Riveron is a consulting firm that helps businesses improve performance, align their operating model for growth, and achieve strategic objectives. They focus on manufacturing and distribution functions, with experience in supply chain operations, manufacturing operations, and sales inventory planning. They work closely with executive leadership to identify and implement creative business solutions.

Head of Product Design

Company: Close

Location: USA

Posted Dec 11, 2024

About Us is a bootstrapped, profitable, and 100 remote company of around 100 people with a focus on autonomy and impact. They are looking for a Head of Product Design to guide and shape their growing team, with a focus on designing web, desktop, and mobile apps and playing a key role in the development of new features. The company values transparency, honesty, and building successful relationships with coworkers and customers. They have a culture of asynchronous communication and collaboration, with a focus on deep work and autonomy.

Account Executive, Product - Link (Financial Connections and Instant Bank Payments)

Company: Stripe

Location: USA

Posted Dec 11, 2024

Stripe is a financial infrastructure platform for businesses, offering products like RFA, Tax Issuing, Treasury Billing, and Link. They are hiring an Account Executive for Financial Connections and Instant Bank Payments, focusing on enterprise companies. The role involves sales, product expertise, and collaboration with internal and external teams. The preferred qualifications include 5+ years of sales experience, 5+ years of sales to enterprise merchants, and strong collaboration skills.

Senior Customer Success Manager

Company: Freshworks Inc

Location: USA

Posted Dec 11, 2024

Freshworks is a company that provides cloud-based software solutions for customer experience, CRM, and IT service management. They offer a suite of products including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized for its TrustRadius Top Rated Software ratings and G2 Best of Awards. As a Senior Customer Success Manager, you would work with large and strategic customers to help them realize the value of the software and drive customer success.

Marketing Operations Specialist

Company: Immersive Labs

Location: USA

Posted Dec 11, 2024

Immersive Labs is a leading cyber resilience company with a focus on people-centric solutions. They offer a SaaS platform for continuous assessment, building, and proving of cyber capabilities through real-life simulations. The company has secured over $180 million in funding and is looking for a Marketing Operations Specialist to optimize processes, manage data integrity, and support campaign management.

Data Analyst

Company: Blue Orange Digital

Location: USA

Posted Dec 11, 2024

Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm. They help companies make sense of their business challenges using modern data analytics techniques, visualizations, and AI/ML. The company is looking for an experienced Data Analyst with expertise in data exploration, modeling, SQL, statistical analysis, data validation, and visualization. The ideal candidate will have a BA or BS degree in a technical or quantitative field and experience in the Financial Services industry.

Associate Integration Engineer

Company: Protegrity

Location: USA

Posted Dec 11, 2024

Protegrity is seeking a passionate and talented Associate Integration Engineer to join their North America Field Delivery Team. This remote role involves data protection and privacy, with a focus on integration standardization and customer-centric solutions. The ideal candidate should have experience in cloud technology, DevOps, Scrum principles, and a strong understanding of data protection solutions.

People Partner

Company: EDB

Location: USA

Posted Dec 11, 2024

The text describes a role in Benefits Administration, which involves managing and overseeing daily operations of employee benefits programs, enrolling new employees, managing the annual open enrollment cycle, and handling leave of absence processes. The role also includes maintaining compliance with regulations, preparing reports, updating benefit policies, serving as a point of contact for employee inquiries, providing education and resources, and managing vendor relationships. The candidate should have 35 years of experience in benefits administration and strong knowledge of regulations.

Head of Global Travel - Sales

Company: StackAdapt

Location: USA

Posted Dec 11, 2024

StackAdapt is a remote-first company looking for a sales professional with strong relationships in the travel industry and major advertising brands to drive revenue and activation across their travel advertising solutions. The role involves cross-functional collaboration, programmatic travel solutions sales, building travel playbooks, hiring and training a sales team, and more.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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