Excellent Customer Service Jobs in USA

531,743 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Principal Software Engineer

Company: Nuna

Location: USA

Posted Dec 08, 2024

Nuna Engineering is a team building technology to help users understand healthcare data while ensuring its integrity, security, and privacy. They work on joining streams of data, building data warehouses, and creating visualizations and dashboards. They aim to create a creative, collaborative environment with best practices in code review, readability, maintainability, and security. The Principal Engineer will lead in designing and implementing robust backend systems and APIs for a consumer product platform, collaborate with cross-functional teams, mentor a team, and drive initiatives to optimize system performance.

Senior Hardware Recruiter

Company: Red Cell Partners

Location: USA

Posted Dec 08, 2024

Red Cell Partners Talent is seeking a Senior 1099 Recruiter for a remote contract basis. The ideal candidate will focus on recruiting top-tier talent for hardware roles in a power engineering startup incubation. The contract is for a minimum of 3 months with the possibility of extension.

Account Executive - Large Enterprise (Healthcare)

Company: Sprout Social

Location: USA

Posted Dec 08, 2024

Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join their expanding Large Enterprise sales team. The ideal candidate has experience selling to large enterprise organizations, a proven track record of success, and experience selling to the Healthcare industry. The role offers a competitive on-target earnings (OTE) of $25,000,000 annually, as well as benefits such as insurance, flexible paid time off, high-quality equipment, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program. The role requires travel to meet with high-potential prospects and critical customers.

Product Marketing Enablement & Content Manager

Company: Appen

Location: USA

Posted Dec 08, 2024

Appen is seeking a Product Marketing Enablement and Content Manager to ensure internal crowd and delivery teams have the necessary knowledge, tools, and resources to deliver exceptional results. The ideal candidate will excel in content creation, management, enabling teams, release communication, training, and technical documentation.

Sales Desk Manager

Company: Praetorian

Location: USA

Posted Dec 08, 2024

Praetorian is seeking a Sales Desk Manager to optimize and streamline deal processes, enabling efficient and profitable deal execution, accelerating deal velocity, and maintaining consistency with overall business objectives. The role involves deal governance and strategy, cross-functional collaboration, pricing and discounting management, policy and compliance oversight, and procurement and risk mitigation. Required qualifications include a bachelor's degree in Finance Business Administration or a related field, 4+ years of experience in a similar role, and a deep understanding of complex deal structures, pricing strategies, and contract negotiations. The position offers a highly competitive salary, an Employee Stock Option Plan, an annual budget for training and certifications, top-tier medical plans, and 401K matching. Praetorian is committed to an inclusive and diverse workforce and does not discriminate based on various protected statuses.

Insurance Staff Accountant

Company: Outdoorsy

Location: USA

Posted Dec 08, 2024

Outdoorsy is a global RV rental and outdoor experiences marketplace that has grown to over $1B in total transactions. They are passionate about their customers, collaborative consumption community, and entrepreneurship. They have been recognized by Forbes as one of the best startup employers in 2020 and 2021. They are looking for a detail-oriented Insurance Staff Accountant to join their team.

Data Migrations Analyst

Company: Litify

Location: USA

Posted Dec 08, 2024

Litify is a leading legal technology platform that empowers law firms and legal departments to achieve consistent success by standardizing, measuring, and improving their legal operations. Backed by Bessemer Venture Partners, Litify is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are looking for a Data Migrations Analyst to join their Professional Services team to help facilitate the migration of data from legacy systems to Litify.

Vice President of Learning Solutions Sales

Company: Infopro Learning

Location: USA

Posted Dec 08, 2024

The job posting is for a VP of Learning Solutions Sales at Infopro Learning. The role involves driving business growth, engaging senior executives, and collaborating on solutions. The candidate should have 9+ years of sales experience and a proven track record of excellence. The role requires exceptional analytical thinking, active listening, and communication skills. The company offers a supportive collaborative team, opportunity to work with global industry leaders, and a flexible remote work environment.

Senior Backend Engineer - Access Control

Company: Webflow

Location: USA

Posted Dec 08, 2024

Webflow is a Website Experience Platform that empowers marketing teams to visually build, manage, and optimize stunning websites with AI-driven personalization. They are looking for a Senior Backend Engineer to build and maintain the Roles and Permissions framework and features for customer access control. The role is remote, first-time friendly, and offers competitive compensation, benefits, and wellness programs.

Senior Customer Success Manager - (Sustainability)

Company: Workiva

Location: USA

Posted Dec 08, 2024

Workiva Senior Customer Success Managers are vital members of the customer-facing team, serving as the primary contact to manage the entire customer lifecycle, emphasizing business outcomes, identifying growth opportunities, and ensuring value realization in high-value named accounts. Their mission is to maximize customers' return on investment (ROI) in the Workiva Platform, building strong relationships with key stakeholders, and serving as a strategic advisor. They will drive widespread adoption through effective onboarding, training, and support.

Senior Director of Channels

Company: SecurityScorecard

Location: USA

Posted Dec 08, 2024

SecurityScorecard is seeking a dynamic Senior Director of Channels to lead and expand their channel strategy during an exciting period of growth. The role requires an experienced leader who can drive high-performance results, foster strong cross-functional collaboration, and deliver meaningful insights to enhance partner relationships and business growth.

Activation Manager

Company: Vonage

Location: USA

Posted Dec 08, 2024

The role of an Activation Manager at Vonage involves building customer relationships, aligning resources with customer activation goals, and developing customer-focused solutions. The manager engages with new customers, performs basic data collection, identifies customer blockers, and serves as a liaison for revenue activation. They must meet annual revenue goals, document customer responses, and work with internal teams to improve processes. The role requires a Bachelor's degree, prior experience, strong interpersonal skills, and analytical skills. Benefits include medical coverage, HSA, income protection, maternity leave, 401k contributions, unlimited discretionary time off, paid volunteer days, tuition reimbursement, a voluntary legal plan, OPEP, and discounted insurance. The role is open to remote candidates in the USA with legal authorization to work.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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