Excellent Customer Service Jobs in USA

531,743 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Content Creator

Company: Ollie Pets

Location: USA

Posted Dec 08, 2024

Ollie is looking for a Content Creator to create engaging short-form video content for social media platforms, aligning with their brand voice and objectives. The ideal candidate should stay ahead of social media trends, collaborate with the marketing team, and continuously improve content performance.

Product Lead

Company: Private (External)

Location: USA

Posted Dec 08, 2024

The text is a job description for a Product Lead role at GD. The role involves assembling and leading cross-functional teams to drive product development, optimization, and scale. The ideal candidate should have experience in product programs, business development, and partnerships. They should be curious, have excellent follow-through, and be data-driven. The role requires setting vision, defining success, and driving program quality. The candidate will also support fundraising and manage high-performing cross-functional teams.

Manager - Machine Learning Engagement Management

Company: OfferFit

Location: USA

Posted Dec 08, 2024

The Manager ML Engagement Management role is a critical part of OfferFit's growing Implementation team. The ideal candidate should be passionate about technical program delivery, process engineering, and defining strategy. They should also be an expert in developing relationships with customer stakeholders. The role involves owning all phases of OfferFit use case delivery, running design sessions with customers, championing project management excellence, and building relationships with key stakeholders at OfferFit customers. The position offers a base salary range of $146,000 - $160,000 per year, plus eligibility for additional bonuses, commissions, and equity options. OfferFit offers a 100 remote work environment, flexible hours, and a full range of medical, financial, and other benefits.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Procurement Lead

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is a financial technology company looking for a Procurement Lead to join their finance team. The role involves negotiating new agreements, analyzing spend data, overseeing the procurement system, assessing vendor risk, identifying opportunities for automation, establishing new policies, managing RFP processes, and collaborating with various stakeholders. The total rewards package includes base salary, equity, stock options, and benefits.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is building a financial tools stack for startups, focusing on dashboards, partnerships, and customer satisfaction. The Financial Partnerships team maintains external relationships and streamlines workflows. The Senior Partnerships Manager will manage strategic financial partners, grow current partnerships, and ensure all integrations and escalations are managed appropriately.

Senior Segment Marketing Lead - Enterprise

Company: 1Password

Location: USA

Posted Dec 08, 2024

1Password is seeking a growth-oriented revenue marketing leader to develop and drive their enterprise segment marketing strategy and programs. The role involves working closely with sales, product, and marketing teams to create and execute marketing programs for enterprise accounts. The ideal candidate should have 10+ years of B2B marketing experience, a deep understanding of enterprise buyer personas, and experience with ABM and the enterprise sales cycle. They should also have experience working closely with cross-functional teams and a proactive, innovative approach to marketing. The successful candidate will be responsible for establishing the campaign strategy, objectives, and key results for the enterprise segment, and will work hand-in-hand with the VP of Enterprise Sales to align marketing strategies with sales priorities.

Senior Machine Learning Engineer - ML Understanding

Company: Reddit

Location: USA

Posted Dec 08, 2024

This job posting is for a Senior Machine Learning Engineer position at a company that specializes in developing cutting-edge AI solutions for various natural language processing tasks. The role involves designing, developing, and optimizing large language models, collaborating with cross-functional teams, and staying updated with the latest research and advancements in the field.

Customer Success Manager – Federal Sector

Company: Mattermost

Location: USA

Posted Dec 08, 2024

Mattermost is a remote-only company seeking an innovative Customer Success Manager to build relationships with US Public Sector customers and ensure a successful customer journey. The role involves representing the Voice of the Customer, developing strategic relationships, and renewing customer subscriptions. Requirements include a proven track record of developing and managing customer relationships, understanding Open Source apps and their monetization, and strong knowledge of the DevOps market and ecosystem.

Lead Product Designer

Company: Level AI

Location: USA

Posted Dec 08, 2024

Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. They specialize in revolutionizing customer engagement by transforming contact centers into strategic assets using their AI-native platform. The platform leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. Level AI empowers organizations to enhance customer experience and drive growth by providing actionable intelligence. The company is looking for an experienced product designer with a passion for AI technology.

Regional Vice President Enterprise Sales - Growth

Company: Udacity

Location: USA

Posted Dec 08, 2024

Udacity, now an Accenture company, is seeking a Regional Vice President of Enterprise Sales to lead and inspire a team of Enterprise Account Executives in the US. The role involves driving revenue growth through increased renewals and expansion of existing customer accounts. The position is based in the US only, with no relocation or visa sponsorship offered. The successful candidate will create a positive culture, enable the team with skills and tools, leverage enterprise sales experience, cultivate relationships, and accurately forecast and report team metrics.

Staff Product Designer

Company: brightwheel

Location: USA

Posted Dec 08, 2024

Brightwheel is seeking a Staff Product Designer to drive work across iOS, Android, and web. The role involves working embedded in a cross-functional product team to build beautiful, easy-to-use products for teachers and families across the globe. The candidate should have 6+ years of experience as a Product Designer, with 2+ years of mobile experience across iOS and Android. They should have a strong portfolio of case studies demonstrating a successful track record of human-centered design solutions that address strategic business problems. The role also involves designing end-to-end customer journeys from software to service, having deep expertise in UI/UX craft, and being able to think long-term towards a broader vision.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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