Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Solutions Engineer

Company: HubSpot

Location: USA

Posted Dec 06, 2025

HubSpot seeks a Solutions Engineer to collaborate with teams, solve customer challenges, and drive sales. The role emphasizes teamwork, innovation, and professional growth in a supportive environment.

Manager - Sales Engineering

Company: ImageTrend

Location: USA

Posted Dec 06, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They are committed to innovation, client satisfaction, and providing world-class implementation and support. The Manager Sales Engineering role involves leading a team, shaping technical sales strategy, and delivering innovative solutions to drive revenue growth.

Finance and Systems Data Lead

Company: Incode Technologies

Location: USA

Posted Dec 06, 2025

Incode is a Series B unicorn with a $125B valuation that provides AI-powered identity verification solutions to leading banks, fintechs, marketplaces, and governments. They are seeking an experienced NetSuite Senior Consultant/Administrator to lead the support, optimization, and expansion of their global ERP platform. The role involves defining a category-defining narrative, developing go-to-market strategies, competitive intelligence, content creation, full-funnel enablement, voice of customer insights, metrics tracking, and team leadership.

Expert Legal Counsel - Product

Company: Vonage

Location: USA

Posted Dec 06, 2025

Vonage is hiring a full-time legal counsel to support their global Carrier Management Team. The role involves providing specialist legal advice to various teams, developing customer-friendly and compliant templates, collaborating with product and legal teams, and negotiating with major MNOs and MVNOs. The ideal candidate should have 7+ years of post-bar experience, strong in-house legal experience with fast-paced tech companies, and a deep understanding of global telecoms regulatory landscape.

Staff Product Designer - Marketing Hub - AI Focus

Company: HubSpot

Location: USA

Posted Dec 06, 2025

The role of Staff Product Designer at HubSpot's Marketing Hub team involves shaping intuitive, high-impact product experiences for customers in the context of AI. The position requires extensive experience in designing digital products, a strong ability to synthesize data and user insights, and excellent communication skills. The role offers a competitive compensation package and benefits.

Senior Corporate Counsel

Company: Sprout Social

Location: USA

Posted Dec 06, 2025

Sprout Social is seeking a Senior Corporate Counsel to join their Legal team. The role involves reviewing and negotiating complex contracts, providing legal support to sales and customer success teams, collaborating with cross-functional teams, and participating in special projects. The ideal candidate should have 8+ years of commercial contracts experience, strong risk assessment skills, and experience collaborating with cross-functional teams. Sprout Social offers a comprehensive benefits program, flexible work arrangements, and opportunities for growth and development.

Marketing Technical Specialist

Company: HubSpot

Location: USA

Posted Dec 06, 2025

The role of Marketing Technical Specialist at HubSpot involves owning and optimizing the segmentation infrastructure to enable accurate audience targeting. The ideal candidate should have experience with CRM systems, building segments, and automation tools. The role requires strong communication skills, technical curiosity, and the ability to collaborate cross-functionally.

Manager - Solutions Engineering

Company: HubSpot

Location: USA

Posted Dec 06, 2025

The role is for a Manager of Solutions Engineering to lead a team of SEs, drive technical win motion, and ensure customer value. The ideal candidate should have leadership experience, SE background, and a data-driven mindset. Key responsibilities include team management, deal strategy, process ownership, and cross-functional collaboration.

Senior Marketer - Global Growth Partnerships

Company: HubSpot

Location: USA

Posted Dec 06, 2025

HubSpot is seeking a Senior Marketer to lead the strategy and partnerships arm for their Creators program. The role focuses on driving conversions and building visibility through creator collaborations. The successful candidate will build and scale the NanoMicro Creator Partnerships Program, develop creator partnerships, collaborate with cross-functional teams, and analyze performance to optimize for AI visibility and conversion.

Performance Marketing Manager - Emerging Media & Channel Innovation

Company: Kraken

Location: USA

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The company is fully remote with a diverse global workforce.

Manager - Customer Success Engineer

Company: Hightouch

Location: USA

Posted Dec 06, 2025

The role involves leading a team of Customer Success Engineers to quickly remove customer blockers, improve experiences, and provide technical support throughout the customer journey. The ideal candidate should have 3-5 years of people management experience, strong technical understanding, and excellent communication skills. The company offers a competitive salary range of $130,000-$160,000 USD per year.

Senior Principal Product Manager

Company: Dropbox

Location: USA

Posted Dec 06, 2025

Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a unified platform experience across all Dropbox products. The role involves driving cross-functional alignment, leveraging data and insights, and building a dedicated multiproduct team to scale the ecosystem.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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