Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Strategic Account Executive

Company: Everstream Analytics

Location: USA

Posted Dec 04, 2025

The text is a job description for a Strategic Account Executive at Everstream, focusing on expanding into Fortune 1000 companies in the automotive sector. The role involves identifying prospects, securing new business opportunities, and driving strategic customer dialogues. The position requires a high-performing professional with experience in enterprise sales and supply chain risk management.

Wholesale Marketing Manager

Company: Trafilea

Location: USA

Posted Dec 04, 2025

Trafilea is a consumer tech platform for transformative brand growth, scaling its own globally loved DTC brands while helping ambitious talent grow. They are looking for a data process-oriented Wholesale Marketing Manager to spearhead comprehensive wholesale marketing strategies for Shapermint Essentials and Truekind by Shapermint.

Senior Sales Engineer

Company: ExtraHop

Location: USA

Posted Dec 04, 2025

The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.

Junior Systems Engineer

Company: Databento

Location: USA

Posted Dec 04, 2025

Databento, a Series A startup with $378M raised and 958% revenue growth, seeks a junior systems engineer. The role involves managing storage, networking, and hybrid systems across data centers, with benefits including remote work, insurance, and 401k matching.

Senior Product Manager – Integrations & Payroll

Company: Sparrow

Location: USA

Posted Dec 04, 2025

This job description outlines a Senior PM role focusing on integrations, vendor collaboration, and regulatory compliance. It highlights requirements for experience in fintech and healthcare, technical curiosity, and cross-functional communication. Compensation ranges from $135k-$170k, with opportunities to influence company strategies during a growth phase.

Senior Manager - Product (Compliance)

Company: Platform Science

Location: USA

Posted Dec 04, 2025

Platform Science seeks a Senior Manager Product to lead compliance solutions, emphasizing innovation and collaboration. The role involves strategic planning, regulatory expertise, and cross-functional teamwork. Benefits include competitive salaries, comprehensive insurance, and parental leave.

Senior Product Designer II - AI Billing

Company: HubSpot

Location: USA

Posted Dec 04, 2025

The job posting is for a UX team role at HubSpot's Commerce Hub Core Experiences team. The role involves designing AI-driven experiences for onboarding, billing, payment migrations, verification, secure document uploads, payouts, and account tools. The ideal candidate should have experience in high-craft end-to-end product systems, designing AI solutions, and working across complex organizations. The role requires shaping Commerce at HubSpot, crafting innovative solutions, owning end-to-end experiences, designing with craft and system thinking, leveraging data analytics and AI, collaborating across disciplines, measuring, learning, and iterating, and fostering a bold inclusive culture.

Product Manager III - HD/3D Lanes

Company: Mapbox

Location: USA

Posted Dec 04, 2025

Mapbox is a leading platform for location-aware businesses, focusing on autonomous navigation and HD 3D Lane Maps. They seek a Product Manager to redefine the industry, emphasizing innovation, customer focus, and technical expertise.

Card Fraud Manager

Company: Mercury

Location: USA

Posted Dec 04, 2025

Mercury, a fintech company, seeks a Card Fraud Manager to lead fraud prevention efforts, emphasizing leadership, data-driven strategies, and competitive compensation. The role involves team management, product strategy, and process optimization while balancing fraud detection with customer experience.

Senior Manager - Product Design

Company: Dropbox

Location: USA

Posted Dec 04, 2025

Dropbox is seeking a Senior Product Design Manager to lead product design teams in creating exceptional product experiences. The role involves shaping the vision and execution of critical product features, ensuring a seamless customer experience, and contributing to Dropbox's world-class design discipline. The ideal candidate will have experience leading design teams, a customer-centered approach, and a collaborative mindset.

Manager - Foundation Observability Architects

Company: Grafana Labs

Location: USA

Posted Dec 04, 2025

This job description highlights a leadership role in Grafana Labs' Observability Architect team, focusing on building high-performing teams, driving customer success through technical expertise, and contributing to scalable solutions. The role offers competitive compensation and opportunities for growth.

Forward Deployed Engineer

Company: Canopy Connect

Location: USA

Posted Dec 04, 2025

Canopy Connect seeks a Forward Deployed Engineer to scale their API platform, focusing on customer success, technical implementation, and enterprise support. The role offers competitive compensation and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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