Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

2025 Communications Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 29, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are currently seeking a Communication Architecture Analyst to join their Enterprise Effects Division. The role involves gaining knowledge in national security space or intelligence mission areas, providing analysis for research and development decisions, and developing and presenting analysis results. The ideal candidate will have a Masters or PhD in a relevant field, industry experience, and knowledge of space-related modeling and architectures. The company offers a competitive compensation package, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Back-end Software Developer (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 29, 2025

Maxar Technologies is seeking a Senior Backend Software Developer to support the development and integration of various intelligence capabilities into a test and operational environment. The role involves designing, developing, and maintaining backend systems with a focus on optimizing performance and ensuring reliability for mission-critical applications. The candidate will implement and maintain RESTful APIs using Java and the Spring Boot framework, enhance backend infrastructure, troubleshoot issues, and collaborate with cross-functional teams. The position requires a Bachelor's degree in Computer Science or a related discipline, 7+ years of relevant experience, and proficiency in software engineering tools and agile practices. Maxar offers a comprehensive benefits package and competitive salary, with the base pay for this position within the Washington DC metropolitan area being $131,000 - $219,000 annually.

MEP Project Manager - Quality Control

Company: iParametrics, LLC

Location: Washington DC

Posted Jan 29, 2025

iParametrics is seeking a MEP Project Manager Quality Control for a long-term onsite position based in Washington DC. The role involves managing MEP Quality Control tasks, overseeing a team of 23 MEP inspectors, and collaborating with AECOM, GSA, and Clark Construction. The ideal candidate should have 8+ years of experience in MEP systems for federal projects, a Bachelor's degree in Mechanical, Electrical, or Plumbing Engineering, and be eligible for or hold an HSPD12 clearance. The position offers competitive compensation and benefits, including medical, dental, vision, life insurance, short-term and long-term disability, a 401k plan, and paid time off.

Technical Director

Company: New America

Location: Washington DC

Posted Jan 29, 2025

New America, a nonprofit public policy institute, is seeking a full-time Technical Director. The ideal candidate should have at least 8 years of experience in AV and multimedia studio production, with expertise in audio and video hardware and software. The role involves overseeing AV operations, managing studio staff, and collaborating with various teams for live, virtual, and hybrid events. The Technical Director will also contribute to multimedia planning, event planning, and audience development. The position is based in Washington DC with a competitive salary and benefits package.

Resident Relations Specialist

Company: AIR Communities

Location: Washington DC

Posted Jan 29, 2025

AIR Communities Apartment Income REIT Corp is a large owner and operator of multifamily housing, valuing integrity, respect, collaboration, customer focus, and performance. The Resident Relations Specialist role at Foxchase Apartment Homes involves managing the resident renewal process, providing exceptional customer service, and handling resident complaints and service issues. The company offers competitive compensation, benefits, and opportunities for professional growth. The application deadline is January 8th, and candidates must pass pre-employment screening.

Senior Full Stack Software Developer (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 29, 2025

Maxar Technologies is seeking a Senior Full Stack Software Developer to support the development and integration of various intelligence capabilities into a test and operational environment. The role involves a broad spectrum of responsibilities, from frontend user UI/UX design to backend application software development, maintenance, testing, and debugging. The ideal candidate should have a background in building intelligence community operational-level software solutions and be proficient in JavaScript and Java. The position requires a current active TSSCI clearance, 7+ years of relevant software development experience, and strong proficiency in software engineering tools. Maxar offers a comprehensive package of benefits and values diversity in the workplace.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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