Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Software Engineer: Data and Integrations (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 29, 2025

M3 USA, a leading healthcare innovation company, is hiring for a Software Engineer Data and Integrations role. The role involves developing and improving software systems, data pipelines, and third-party SaaS platforms. The ideal candidate should be a fast-learning adaptable generalist with proficiency in SQL, Python, Typescript, dbt, cloud computing, and web application development. The company offers competitive wages and benefits, and is committed to diversity and inclusion.

Principal Associate, Cyber Technical - Data Loss Prevention (Endpoint DLP)

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a cybersecurity professional with at least 3 years of experience in cybersecurity or information technology, specifically in developing and responding to DLP alerts and working with Endpoint DLP. The role involves configuring and optimizing endpoint DLP rules, working with the DLP product team, assessing current and proposed architectures, and creating documentation related to DLP solutions. The candidate will also be responsible for writing playbooks for incident responders, supporting audit responses, tracking key performance indicators, and identifying gaps in controls. The role offers a competitive salary and comprehensive benefits package.

Senior Manager, Data Science - GenAI Powered Developer Experience Team

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a Senior Data Scientist for the GenAI Powered Developer Experience Team. The role involves partnering with a cross-functional team to deliver AI-powered products that enhance the software development lifecycle for developers. The ideal candidate should be innovative, creative, a leader, technical, and influential. They should have at least 3 years of experience in open-source programming languages for large-scale data analysis, machine learning, and relational databases. Preferred qualifications include a PhD in Computer Engineering, specialized experience in GenAI application development, management experience, DevOps experience, and AWS experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Administrative Assistant (Administrative Support Assistant III) Interactive Financial Exchange

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking an experienced Administrative Support Assistant III to support 4-6 executives in a fast-paced, tech-savvy environment. The role involves managing complex schedules, handling travel arrangements, and coordinating meetings. The ideal candidate is a multitasker, resourceful, and autonomous, with excellent communication and organizational skills. The position offers a competitive salary and a supportive work environment.

Tableau Analyst / Developer with BOE - Remote - Active MBI Clearance

Company: Arthur Grand Technologies Inc

Location: Washington DC

Posted Jan 29, 2025

Arthur Grand Technologies is seeking a skilled Tableau Analyst Developer with 8+ years of experience in Tableau solutions, 5+ years in Business Objects Enterprise BOE, and 3+ years in presenting technical insights. The role involves dashboard design, performance optimization, user collaboration, documentation, and testing. The company offers challenging work, market-relevant benefits, and opportunities for professional growth. Arthur Grand Technologies is a minority-owned staff augmentation and technology consulting firm.

Manager, Enterprise Services Risk eData

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a highly motivated Risk Manager for its Enterprise Services Risk Office, specifically for the eData team. The successful candidate will have strong analytical, organizational, and communication skills, along with knowledge of process management strategies and risk methodologies. They will play a key role in enhancing risk processes for enterprise consumption and support critical business strategies. The role involves partnering with the eData risk team, delivering senior level risk management reporting, and collaborating with colleagues across multiple organizations. Basic qualifications include a high school diploma, at least 3 years of experience in process management or risk management, and at least 3 years of experience supporting internal business clients. Preferred qualifications include a bachelor's degree, 5+ years of experience in process management or risk management, and experience in the financial services industry.

AI Software Engineer

Company: BLN24

Location: Washington DC

Posted Jan 29, 2025

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are seeking an AI Software Engineer with expertise in data engineering, machine learning, and artificial intelligence, particularly in integrating and optimizing Large Language Models for chatbot applications. The role involves designing and implementing AI-powered chatbots, developing robust prompts and retrieval-augmented generation pipelines, and collaborating with cross-functional teams. BLN24 offers competitive benefits, including generous medical, dental, and vision plans, flexibility, and opportunities for professional growth. They are an equal opportunity employer that values diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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