Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Staff, Operational Engineering Manager - Workday & Finance Technologies (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is seeking an experienced Technical Product Program Manager with a passion for managing complex programs across multiple departments and teams. The Senior Staff Operational Engineering Manager for Workday & Finance Technologies will be responsible for planning, prioritizing, and leading implementations within the Finance Technology domain. The ideal candidate will have deep expertise in applying project management skills and strong Finance business knowledge. The role involves partnering with the project sponsor, delivery team, and stakeholders to deliver quality solutions on time and within budget. The candidate must have strong program and project management skills, deep Finance domain expertise, and experience with industry-leading ERP solutions. The position offers a competitive salary range of $130,000 to $260,000 annually, along with comprehensive benefits and a positive work environment.

Senior Engineer - Workday Financials (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is offering a Senior Engineer position to build and design Workday Financial Integrations, driving the company's transformation to a tech-focused organization. The role involves managing system integrations, providing support for inbound and outbound integrations, and collaborating across functions. The ideal candidate should have extensive experience with Workday Financials, PRISM, and Accounting Center, along with strong technical skills in Web Services, APIs, XML, and XSLT. The position offers a competitive salary range, comprehensive benefits, and opportunities for professional growth and mentoring.

Supervisor, Tea Around Town

Company: TopView Group

Location: Washington DC

Posted Jan 28, 2025

TopView Global, a company powered by in-house technology, offers unique experiences by land and sea worldwide and develops top-notch software solutions for adventure seekers and experience managers. They operate in several major cities and plan to expand globally. The company is seeking ambitious professionals to join their result-driven, agile, and competitive team. The Supervisor role involves coordinating schedules, managing catering, ensuring high standards, and providing coaching. Requirements include 1 year of leadership experience in the restaurant industry, strong time management skills, excellent customer service, and the ability to work in a fast-paced environment. Benefits include health, vision, and dental insurance, as well as PTO.

VP, MF Operational Risk Management (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a VP of MF Operational Risk Management with 15+ years of experience in risk management, preferably within first or second-line operational risk. The role involves setting the strategy and vision for operational risk management, leading operational compliance, managing a team, and ensuring alignment with divisional strategic priorities. The successful candidate will have strong skills in risk assessment, business insight, relationship management, influencing, governance and compliance, communication, and leadership.

Senior Associate, Strategy and Build – GDI Americas

Company: The Global Development Incubator

Location: Washington DC

Posted Jan 28, 2025

Global Development Incubator (GDI) is seeking a Senior Associate to join their team. The role involves working closely with social leaders, innovators, and entrepreneurs to address global challenges. The Senior Associate will support strategy development, conduct research, and manage projects. They will also engage in donor relations and contribute to GDI's broader knowledge management. The ideal candidate should have an undergraduate degree, 5+ years of related experience, strong analytical skills, and excellent communication abilities.

Federal Regional Sales Director - FSI (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a sales role at Dynatrace, a leader in unified observability and security. The role involves developing a sales team, cultivating a sustainable product sales pipeline, monitoring competitors, and creating GTM plans. The ideal candidate should have a minimum of 5 years of enterprise software sales experience, preferably with sales management experience. Dynatrace offers competitive compensation, unlimited personal time off, an employee stock purchase plan, and a reward system. The company works with major cloud providers and uses cutting-edge technologies. Over 50 of the Fortune 100 companies are current customers.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

Human Resources Director

Company: BLN24

Location: Washington DC

Posted Jan 28, 2025

BLN24 is a rapidly growing management consulting firm supporting the US Federal Government. They are seeking an experienced Human Resources Director to lead and manage all HR functions, including benefits compliance, employee engagement, and performance management. The role offers a high-energy, flexible corporate environment with opportunities for professional and personal growth. BLN24 emphasizes a positive work culture, continuous improvement, and employee well-being, providing generous medical, dental, and vision plans. They value diversity and inclusion, offering equal opportunities and reasonable accommodations for all employees.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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