Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Regional Marketing Manager Public Sector

Company: NinjaOne

Location: Washington DC

Posted Jan 27, 2025

NinjaOne is seeking a highly skilled and motivated Public Sector Regional Marketing Manager to join their team. This role offers an exciting opportunity to drive growth in the public sector market, leveraging strategic marketing expertise to develop and execute high-impact campaigns. The successful candidate will work alongside cross-functional teams to shape and influence NinjaOne's public sector strategy, making a real impact on the company's growth trajectory. Key responsibilities include developing and executing strategic marketing plans, identifying trends and opportunities, leading cross-functional teams, building relationships with stakeholders, analyzing campaign performance, managing budgets, representing the company at industry events, collaborating with sales teams, and upholding brand consistency.

Advisor Business Analyst - Modeling & Analytics (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a business analyst for its Multi Family Credit Works application team. The role involves developing critical analytics software, interfacing with business users, and translating requirements into software requirements. The ideal candidate will have 6 years of experience in application development lifecycles, strong data analysis skills, and technical proficiency in Oracle stored procedures and advanced querying. A bachelor's degree in a relevant field is required, with an advanced degree preferred. The position offers opportunities for career growth and contributing to the future of the housing industry.

SAR Signal and Image Process Engineer (MTS/SMTS)

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, offering technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The Electronics and Sensors Division (ESD) is a world-class engineering and scientific leader in electronics and remote sensing systems. The Radar Processing and Analysis Department (RPAD) within ESD specializes in Synthetic Aperture Radar (SAR) image formation, processing, and advanced signal processing. They are seeking SAR Signal and Image Processing Engineers to join their team and contribute to high-impact projects. The role requires a Bachelor's degree in a related technical discipline, relevant radar signal and image processing experience, strong grasp of advanced mathematics, and the ability to obtain a security clearance.

Senior Cloud Engineer (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Jan 28, 2025

VetsEZ is offering a remote Azure AWS Cloud Engineer position. The role involves designing, implementing, and managing scalable cloud infrastructure using Azure and AWS, ensuring optimal performance, security, and cost efficiency. Responsibilities include developing cloud architectures, provisioning and managing cloud resources, implementing security measures, monitoring systems, integrating with CI/CD pipelines, and collaborating with development teams. Requirements include a bachelor's degree, relevant certifications, 5+ years of cloud experience, and proficiency in scripting languages. Additional qualifications include understanding of cloud security principles, network concepts, and ability to diagnose complex technical issues. Benefits include medical, dental, vision insurance, 401k with employer match, PTO, corporate laptop, and training opportunities.

Quality Account Manager (ITSM)

Company: Makpar

Location: Washington DC

Posted Jan 28, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Quality Account Manager (QAM) for a hybrid position based in Washington DC. The QAM will oversee and manage a federal contract in Continual Service Improvement, Quality Control, and Data Analysis. The role requires a Bachelor's degree, 5+ years of experience in quality assurance, understanding of ServiceNow reporting, and ITIL v4 Foundation Certification. Makpar offers a great benefits package, excellent training, and career development opportunities.

Advanced Radar Signal and Image Process Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are seeking experienced SAR Signal and Image Processing Engineers to join their team in Chantilly, VA. The role involves creating and evolving SAR image formation processors, evaluating SAR MTI maritime surveillance and electronic warfare applications, and advancing a portfolio of high-impact projects. The ideal candidate will have a Bachelor's degree in Engineering, Physics, Mathematics, or a related technical discipline, along with substantial experience in radar signal and image processing using MATLAB or Python. The position requires ability to obtain and maintain Top Secret security clearance, and US citizenship is required.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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