Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Adherence Lead

Company: Merrill

Location: Washington, DC

Posted Jan 25, 2025

Overnight Inbound (Stocking) (T2259)

Company: Target

Location: Washington, DC

Posted Jan 25, 2025

Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 25, 2025

GCyber is looking for a Network Engineer to work with a high-profile DISA customer. The role involves designing, building, and configuring communication networks, ensuring optimal performance and security. The engineer will also monitor, maintain, and upgrade networks using industry-leading technologies. They will analyze customer requirements to deliver innovative technical solutions and evaluate new communication technologies to enhance network capabilities. The ideal candidate will have an active DoD Top Secret/SCI security clearance, a Bachelor's Degree in a related field or equivalent work experience, 8+ years of experience in Network Administration, and an IAT Level II certification along with one of the specified networking certifications.

QA Engineer

Company: BLN24

Location: Washington DC

Posted Jan 25, 2025

BLN24, an award-winning Management Consulting Firm, is seeking a QA Engineer to join their team. The ideal candidate will lead the development and execution of test plans, have experience with automation testing tools, and be comfortable working with engineering and DevOps teams. BLN24 offers competitive benefits, including generous medical plans, flexibility, and opportunities for growth. The company is an Equal Opportunity Employer, valuing diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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