Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Health Plan Strategy & Transformation Manager

Company: ZS

Location: Washington DC

Posted Jan 24, 2025

ZS is a management consulting and technology firm that focuses on improving life and how we live it. They value their people and offer a collaborative work environment where individuals can drive impact by bringing a client-first mentality to each engagement. The company is committed to diversity, equity, and inclusion, and offers a comprehensive total rewards package. They are currently seeking a Health Plan Strategy & Transformation Manager with deep health plan sector knowledge, experience in driving commercial relationships, and strong leadership skills.

Operations Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

HireStrategy, a top-ranked recruiting and consulting firm in Washington, D.C., is seeking a talented individual for administrative and general office support. The firm offers a youthful, energetic, and entrepreneurial atmosphere, providing training and team support. Primary responsibilities include HR support, administrative tasks, reformatting resumes, team assistance, and office maintenance. Qualifications include a Bachelor's degree, 1-3 years of administrative experience, proficiency in MS Office, strong computer skills, excellent customer service, and ability to handle pressure and multitask.

Senior UX Engineer

Company: ATPCO

Location: Washington DC

Posted Jan 24, 2025

ATPCO is seeking a Senior UX Engineer with 5+ years of frontend engineering experience. The role involves driving frontend development, delivering innovative prototypes, designing components for the inhouse design system, and mentoring junior engineers. The ideal candidate should be expert with JavaScript, TypeScript, HTML, CSS, and have experience with modern JavaScript frameworks. They should also understand human-computer interaction design and have strong debugging skills. The salary range is $110,350 - $150,000.

Travel Nurse RN - PCU - Progressive Care Unit - $2,025 per week

Company: Travel Nurses, Inc.

Location: Puyallup, Washington

Posted Jan 24, 2025

Travel Nurses, Inc. is recruiting a travel nurse RN for a 12-week assignment in Puyallup, Washington. The PCU/Tele RN position requires 1-2 years of recent experience and flexibility. TNI offers comprehensive benefits including day-one health coverage, 401(k), competitive salaries, bonuses, and 24/7 clinical support. The company is known for its detailed recruitment process and contract transparency, ensuring a stress-free onboarding experience.

Software Engineer for Weather Systems (remote)

Company: Element 84

Location: Washington DC

Posted Jan 24, 2025

Element 84 is a woman-owned small business specializing in geospatial data processing and software development for various sectors. They are known for their cloud-based geospatial data processing, remote sensing, and Earth science systems. The company values inclusivity, diversity, and equity, and offers flexible work schedules and parental leave. They are seeking a mid-level software engineer with expertise in the Unified Forecast System (UFS) and related applications. The ideal candidate should have a strong work ethic, excellent communication skills, and experience with Fortran, Python, and HPC technologies. The company offers competitive benefits and a positive work environment.

Content Policy Associate Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Meta is seeking a Content Policy Associate Manager with experience in policy, government, business operations, or law. The role involves crafting and implementing content policies, collaborating with various teams, and managing high-profile content escalations. The candidate will play a key role in developing, applying, and communicating Meta's Community Standards. They will also analyze and communicate the costs and benefits of policy refinements. The position requires analytical thinking, problem-solving, and cross-functional communication skills. Meta offers a competitive salary, bonus, equity, and benefits package.

Client Service Associate - DC

Company: Brighton Jones

Location: Washington DC

Posted Jan 24, 2025

Brighton Jones, a leading RIA in the Pacific Northwest, is seeking a dedicated individual to join their Client Service team. The role involves administrative responsibilities such as providing oversight, preparing deliverables, and managing client data in Salesforce. The candidate will also assist with client experience responsibilities, including coordinating touchpoints and overseeing quality control. The company values commitment, curiosity, continuous growth, compassion, community, and collaboration. They offer competitive compensation, benefits, and a path to ownership for every teammate. The hiring process includes a self-assessment, initial interview, role alignment, full loop interviews, personal reference calls, and a final decision.

Technical Support Engineer

Company: The Washington Post

Location: Washington, DC / Remote

Posted Jan 24, 2025

The Technical Support Engineer role at Arc XP involves handling complex technical escalations, debugging production issues, partnering with engineering teams, maintaining a knowledge base, analyzing support trends, and providing technical guidance. Required skills include 2+ years of B2B technical support experience in a SaaS environment, proficiency in a programming language, experience with modern web technologies, incident management, and excellent communication skills. The Washington Post offers competitive benefits, including medical, dental, vision coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $74,200.00 - $123,600.00 USD Annual.

Lead AWS Cloud Engineer

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Jan 24, 2025

Gray Tier is seeking a Lead AWS Cloud Engineer with at least 5 years of hands-on experience in virtualized IT environments. The candidate should be proficient in infrastructure as code environments, automating patches and system configurations, and designing commercial cloud environments architectures. The role involves managing commercial cloud migration, automating continuous development and integration, and improving customer experience. The candidate must have a TSSCI, IAT Level II Baseline Certification, and be able to obtain Amazon and Ansible certifications within specified timeframes.

Warehouse Manager for AMTRAK - Washington DC

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

The Warehouse Manager at Aramark is responsible for managing product inventory, purchasing, receiving, warehouse processes, and distribution. They oversee the warehouse team, ensuring efficient storage and utilization of products, and manage key metrics to meet financial objectives. The role involves directing in-bound and out-bound inventories, communicating with vendors and internal teams, and ensuring safe practices in the warehouse. Aramark values employees who develop new skills and are committed to their role, with opportunities for growth and career advancement.

Senior Analyst and Technical Writer/Editor

Company: Trilogy Federal

Location: Washington DC

Posted Jan 24, 2025

Trilogy Federal is seeking a Senior Analyst and Technical Writer/Editor with extensive experience in writing, editing, and project management. The ideal candidate should have excellent communication skills, strong analytical abilities, and proficiency in MS Office Applications. The role involves editing reports, developing communications artifacts, facilitating client meetings, and conducting research. The company offers competitive benefits including health, dental, and vision plans, paid parental leave, and a 401k plan. Trilogy Federal is an Equal Employment Opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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