Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Malware Defense Analyst

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking a mid-level candidate with malware analysis and incident response experience for a role focused on cyber security threats. The role involves responding to real-time threats, conducting static, dynamic, and behavioral analysis of malicious software, and maintaining detailed documentation. The ideal candidate should have 3-5 years of experience in threat prevention disciplines, strong investigative mindset, and ability to drive process changes. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with Email Headers, detecting phishing threats, SIEM experience, and technical skills in maintaining a virtualized sandbox environment.

Site Leader, D.C. United Summer Camps: 2024-3417

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 24, 2025

D.C. United Summer Camps is seeking a Site Leader for a five-day soccer camp for children aged 5-13. The role involves managing day-to-day operations, leading a team of coordinators and coaches, and fostering a positive, inclusive environment. The ideal candidate should have a degree in youth education or related field, extensive youth development experience, and strong leadership skills. They must also be passionate about soccer, committed to youth development, and able to ensure camper safety. The position offers a competitive hourly wage, opportunities for leadership growth, and perks like free D.C. United game tickets.

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 24, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

VP, Technology Products and Platforms (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 24, 2025

Fannie Mae is seeking a VP Technology Products and Platforms to lead the evolution and implementation of shared services across the enterprise. The role involves driving the transformation from a labor and project-focused strategy to a technology product and platform model. The successful candidate will be responsible for platform strategy and management, stakeholder collaboration, team leadership, process improvement, and efficiency. The ideal candidate should have 10+ years of leadership experience in technical product management, platform management, or a related role. They should have a proven track record in leading large-scale technical teams and product management initiatives, with a focus on shared services or platform product development. The candidate should be familiar with cloud platforms, modern software architectures, and have strong leadership and team management skills. They should also have excellent problem-solving skills, strategic thinking, and strong communication and interpersonal skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering enhanced human-centric health care. The position involves managing patient care programs, ensuring patient safety, and maintaining regulatory requirements. The ideal candidate will lead with heart, displaying empathy and compassion, and motivate their team to drive growth and improve performance. The role requires an active pharmacy license, immunization certification, and no pending felony charges or convictions for criminal offenses involving controlled substances.

OB/GYN Hospitalist - Nocturnist

Company: Pediatrix Medical Group

Location: Seattle, Washington

Posted Jan 24, 2025

Pediatrix Medical Group is offering a Nocturnist Hospitalist Opportunity in Seattle, WA. The position involves covering the GYN/ED, assisting MFM and OB providers with deliveries, surgical assists, OB emergencies, and OB triage evaluations. The average is three 12-hour shifts per week with approximately 7,500 annual deliveries. Active teaching opportunities with OB fellows and residents are provided. The compensation package includes a salary of $285,120 based on twelve 12-hour shifts per month, along with various benefits such as health, dental, vision insurance, life insurance, disability options, and more.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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