Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Technical Consultant

Company: SUSE

Location: Washington, DC

Posted Jan 24, 2025

Content Marketing Associate

Company: Brivo

Location: Washington DC

Posted Jan 24, 2025

Brivo is looking for a creative and driven Content Marketing Associate to join their team. The role involves creating engaging content across various digital channels, supporting marketing campaign strategies, and managing social media presence. The ideal candidate should have a Bachelor's degree in Marketing Communications or equivalent experience, 3+ years of content creation and digital marketing experience, and strong storytelling skills. They should be proficient in managing social media platforms and have excellent communication and writing abilities. The position offers a total compensation package ranging from $75000 to $95000.

Engineer III, Data Engineering

Company: Samsung Electronics America

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for a role that involves designing and developing scalable data stores and frameworks with sub-second query latency on highly multidimensional data. The role requires providing engineering solutions for large scale data flows, building real-time streaming pipelines, and delivering products with top-notch quality in a fast-paced environment. The ideal candidate should have a Master's degree in a relevant field or a Bachelor's degree with extensive experience, along with proficiency in Apache Spark, SQL, AWS Glue/Lambda, and AWS as an infrastructure service. The company, Samsung, values diversity and inclusivity, and is committed to providing equal employment opportunities.

International Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Addison Group is seeking an International Recruiter for their Washington, DC team. The ideal candidate should be innovative, passionate, and proactive. Key responsibilities include participating in the recruitment cycle, improving process efficiency, developing international contacts, and maintaining confidentiality. Qualifications include a Bachelor's degree, 4+ years of recruiting experience, 2+ years of international recruiting, and proficiency in Word, Excel, and applicant tracking systems.

IT Project Manager

Company: Trimble

Location: Fort Washington, PA

Posted Jan 24, 2025

Transporeon, a Trimble Company, is seeking a Software Engineering professional with Java coding skills and XML configuration experience. The ideal candidate should have at least two years of IT experience, preferably in logistics, transportation, or freight. They should be able to create project plans, design workshops, and understand customer needs. The role involves solution design, project planning, coordinating technical teams, and ensuring smooth transitions post-go-live. Transporeon values diversity and inclusiveness, offering competitive compensation and benefits. The company is an equal opportunity employer, committed to providing reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

Federal - Full Stack Developer

Company: Accenture

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services is seeking a Full Stack Developer for a remote position. The role involves developing and supporting containerized microservices within a Kubernetes cluster, Java development of microservices, creative problem solving, and mentoring team members. The ideal candidate should have a BS Degree, minimum 9 years of prior relevant experience, and strong development experience with Java Spring based microservices, Angular, REST API's, SQL and noSQL databases, Containerization (Docker), Container Orchestration (Kubernetes), and JUnit. Bonus points for exposure to Skaffold, AWS, Linux, scripting, CI/CD automation, and automated unit and integration testing.

Entry Level Finance/Accounting Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The company is looking for entry-level or recent graduates with a degree in finance, accounting, or business. The role involves data entry, Excel spreadsheet management, customer service, ad-hoc reporting, and assistance in the month-end closing process. The company offers a great culture with opportunities for growth. Qualifications include a BS/BA in a relevant field, 0-2 years of experience, proficiency in Microsoft Office, ability to work independently and collaboratively, excellent communication skills, and analytical ability.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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