Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Software Engineer - Process Automation

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Senior Software Developer position at The Washington Post involves writing code for large and complex programs to automate processes and eliminate manual user intervention. The role requires advanced programming knowledge, experience in automation frameworks like Automation Anywhere, and possibly LLM models for AI automation. The ideal candidate should have a university degree in Computer Science or a related field, with 3-5 years of experience. Responsibilities include developing and maintaining code, bots, and processes, participating in solution design sessions, and mentoring junior team members. The company offers competitive benefits, including comprehensive health coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $119,700.00 - $199,300.00 USD annually.

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Sr. Customer Success Advisor, Public Sector

Company: Illumio

Location: Washington, DC / Remote

Posted Jan 22, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Customer Success Advisor. The role involves developing strategies for customers to effectively utilize Illumio's products, ensuring high adoption rates, and driving renewals and expansions. The ideal candidate will have 5+ years of experience in Customer Success or related roles, preferably in Cyber Security or Enterprise SaaS. They should possess excellent communication skills, the ability to build trust with C-Suite executives, and be detail-oriented. Illumio offers a competitive pay range and comprehensive benefits, emphasizing a diverse and inclusive culture.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 22, 2025

This position is in the Bureau of International Security and Nonproliferation, Office of Weapons of Mass Destruction Terrorism. The role involves developing policies and plans to prevent, protect against, and respond to WMD terrorism. Duties include liaising with Department officials, representing the office in interagency groups, and supporting the Foreign Consequence Management team. Requirements include U.S. citizenship, ability to obtain a Top Secret security clearance, and specialized experience in countering WMD terrorism.

Operations Support Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is currently recruiting for an Operations Support Associate role in the healthcare industry, specifically in cardiology. The position is full-time with great benefits and a rewarding work environment. The ideal candidate should have a Bachelor's Degree, experience in data entry and database management, and familiarity with management software systems like Personify and Salesforce. They should also possess excellent communication skills, be able to work independently and as part of a team, and be open to travel.

Senior Full Stack Developer- Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Deloitte is seeking an experienced Full Stack Developer with 3+ years of experience in software development, including proficiency in HTML, CSS, Python, and SQL. The role involves designing, developing, testing, and managing application development projects, integrating third-party components, and introducing new custom capabilities. The developer will participate in all aspects of the software development life cycle and provide technical lead to development staff. The position requires a Bachelor's Degree, Active Top Secret security clearance, and authorization to work in the US. Preferred qualifications include understanding of Agile methodologies, strong organizational skills, and familiarity with Agile tools. The wage range is $109,000 to $182,000.

Transformation Project Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Thomson Reuters is seeking a Transformation Project Specialist to support the business transformation of customers in the Global Large Law space. The role involves assisting in project management, developing and maintaining project plans, building relationships with key stakeholders, and contributing to deliverables. The ideal candidate should have a Bachelor's Degree, a Master's Degree or equivalent, and at least 2 years of progressive experience in project management or similar fields. Familiarity with legal industry transformation projects and change management concepts is beneficial. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Accounting Specialist Editor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Integrity Solutions Engineer

Company: Meta

Location: Washington, DC

Posted Jan 22, 2025

Baker

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is offering a full-time Baker position at the US House of Representatives with a pay range of $7.25 to $23.44 per hour. The role involves preparing and baking a variety of food items, maintaining cleanliness, and providing excellent customer service. Sodexo values teamwork, adaptability, reliability, and a healthy working environment. Benefits include flexible work hours, training opportunities, and a comprehensive benefits package. The company is committed to diversity, inclusion, and making a positive impact.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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