Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Lead Client Advisor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Lead Client Advisor role at Thomson Reuters involves leading a firm-wide transformation project for a customer in the Global Large Law space. Key responsibilities include managing project plans, building strong relationships with stakeholders, facilitating progress updates, creating high-quality deliverables, mitigating risks, driving change management, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's Degree, preferably a Master's, and at least 8 years of experience in large-scale transformation projects in the legal industry. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, purpose-driven work, and competitive compensation.

Maintenance Assistant

Company: KETTLER

Location: Washington, DC

Posted Jan 22, 2025

(USA) Frontend Coach

Company: Walmart

Location: Washington, DC

Posted Jan 22, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service, resolve customer issues, and drive financial performance and sales. They will also supervise and develop hourly associates, ensuring compliance with company policies and promoting a culture of belonging. The role requires respect for individuals, integrity, customer focus, and a strive for excellence.

25-5011: Proposal-Technical Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 22, 2025

Navitas, a leading digital transformation company since 2006, seeks a Proposal Technical Writer for their Business Development team. The role involves creating, editing, and managing technical content for proposals, white papers, and marketing collateral. The ideal candidate should have a Bachelor's degree in English, Communications, Technical Writing, or a related field, and 3+ years of experience in technical writing within a business development or proposal environment. Familiarity with federal and/or commercial proposals, proposal processes, and APMP Certification is highly desirable. The role requires strong organizational skills, ability to manage multiple projects under tight deadlines, and proficiency in Microsoft Office Suite and Adobe Acrobat.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Coach, D.C. United Summer Camps: 2024-3380

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

D.C. United Summer Camps is seeking enthusiastic soccer coaches for a five-day program. The role involves mentoring campers, fostering a positive atmosphere, and ensuring safety. Coaches should have soccer experience, preferably at a competitive level, and experience working with children. They must be passionate about soccer, committed to the camp's mission, and reliable. The job offers compensation of $17.50 per hour, potential awards, and the chance to work with a global brand. It's a phone-free and nut-free environment, with opportunities for extended employment.

Associate General Counsel, AI Product

Company: Meta

Location: Washington, DC

Posted Jan 22, 2025

Meta is seeking a highly motivated technology enthusiast with a J.D. degree and 10+ years of legal experience to join their AI organization as Product Counsel. The role involves advising AI and ML teams on legal and regulatory issues, coordinating with cross-functional teams, and reviewing products for legal risk mitigation strategies. The position offers a competitive salary, bonus, equity, and benefits, and is part of Meta's mission to build technologies for connecting people, finding communities, and growing businesses.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 22, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The work schedule is Monday - Friday 12:00pm - 9:00pm, and one Saturday a month 8am - 12pm. The pay range is $16.00 - $26.00 per hour. Benefits include medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient logs. Requirements include a high school diploma, phlebotomy certification, 2 years of experience, strong communication skills, and the ability to work independently or in a team. The company is an Equal Opportunity Employer.

Editorial Safety Lead, Americas

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Thomson Reuters is seeking an experienced Editorial Safety Lead for the Americas region. The role involves guiding journalists in risk assessment and mitigation, joining assignment teams if necessary, and overseeing hostile environment training. The successful candidate should have local knowledge, hostile environment experience, emergency first aid skills, and digital safety literacy. The position offers a competitive salary, comprehensive benefits, and a flexible hybrid work model. Thomson Reuters values diversity, inclusion, and work-life balance.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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