Excellent Customer Service Jobs in Washington DC

90,398 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

AR Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Payroll Specialists

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A rapidly growing organization in Washington DC is seeking a Payroll Specialist with 3+ years of experience. The role involves processing payroll for hourly and salaried employees, verifying payroll entries, assisting with wage garnishments, and working with line managers on payroll-related issues. Proficiency in Microsoft Office, ADP or Paychex, strong attention to detail, and ability to maintain confidentiality are required.

Sr. Data Scientist , Inventory Management ( Remote )

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is seeking a Senior Data Scientist to drive innovation and impact business decisions. The role involves using statistical predictive modeling to evaluate scenarios and predict future outcomes. The ideal candidate will have 5+ years of data science experience, proficiency in SQL, Python, and cloud technologies. They should be able to collaborate with business partners, develop predictive models, and present analytical results. The position offers a competitive pay range and comprehensive benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and PTO.

Part Time Teller - Adams Morgan

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Part Time Teller role involves providing exceptional customer service, performing transactions, educating customers on new technology, and developing banking product referral opportunities. The position is based in Washington, DC. PNC offers competitive pay, comprehensive benefits, and opportunities for career growth.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee role, an entry-level position designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and communicating information. The trainee will also learn about key business aspects and CVS/pharmacy culture. Upon successful completion, they can be considered for Operations Supervisor or Shift Supervisor positions. These roles involve leading store staff, ensuring smooth operations, and maintaining excellent customer service. The job requires deductive reasoning, analytical skills, computer skills, and advanced communication. The company offers a range of benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Regulatory Program Manager II

Company: Google

Location: Washington, DC

Posted Jan 22, 2025

Google is seeking a Program Manager with a Bachelor's degree and 3 years of experience in project management. Preferred qualifications include certification in Program Management or experience in Program Management with a technology company. The role involves leading complex, multi-disciplinary projects, managing stakeholders, and coordinating resources across offices and time zones. The goal is to build a Google that reflects the world's diversity and fosters a sense of belonging. The US base salary range for this position is $105,000-$154,000 + bonus + equity + benefits.

Catering Director

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Sodexo is seeking a Catering Manager for a University in Suburban Maryland. The role involves overseeing catering services, ensuring client satisfaction, and contributing to account revenue. Responsibilities include managing daily catering events, overseeing sales processes, ensuring a safe work environment, and complying with budget requirements. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have hands-on higher education catering experience, prior high-volume catering service experience, and knowledge of catering setup and execution.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Successful trainees can be considered for Operations Supervisor or Shift Supervisor positions, which involve leading store staff, maintaining customer loyalty through excellent service, and handling store procedures. The role requires deductive reasoning, analytical skills, and computer proficiency, with a flexible schedule including early mornings, overnight, and weekend shifts. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO.

Senior Director, Strategy and Sales Communications

Company: Visa

Location: Washington, DC

Posted Jan 22, 2025

Visa, a global leader in payments and technology, is seeking a Senior Director, Strategy and Sales Communications. The role involves creating and driving internal communications strategies to deepen employees' connection to Visa's corporate strategy and commitment to sales excellence. The successful candidate will lead communications for internal programs, develop narrative frameworks, and create a streamlined channels strategy. They will also partner with regional employee communications leads and oversee design and video agencies. The position requires 12+ years of work experience, a Bachelor's degree, and extensive communications experience, preferably in fintech or financial services.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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