Excellent Customer Service Jobs in Washington DC

90,400 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Enterprise Architect SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an Enterprise Architect SME with active Top-Secret clearance for a large project supporting a federal government client. The role involves developing and maintaining crisis management applications, providing architectural recommendations, and collaborating with various teams on technology projects. Required qualifications include extensive experience in enterprise architecture, proficiency in various technologies, and strong communication skills. The position offers a competitive salary range of $84,000 - $161,600 and a positive work environment emphasizing ownership, teamwork, and growth.

Senior Classified Cyber Assurance Analyst

Company: SpaceX

Location: Washington, DC

Posted Jan 13, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. They are seeking a senior classified cyber assurance practitioner to drive their program forward, focusing on assessment, governance, and communications. The role involves managing the RMF A&A lifecycle process, ensuring compliance with regulatory requirements, and guiding junior practitioners. The ideal candidate will have extensive experience in cyber assurance for classified systems, knowledge of various risk management frameworks, and strong communication skills. The position offers a competitive salary, comprehensive benefits, and the opportunity to work in a dynamic, high-accountability environment.

Director of Consulting, Expert - Federal Services

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI is seeking a Director of Consulting Expert for a Federal Services Position in Washington, DC. The role involves leading strategic planning and transformational change initiatives, working closely with clients, and influencing change in a complex federal agency. The ideal candidate should have at least 10 years of experience in change management, a strong understanding of change management principles, and experience in leading large-scale technology transformations. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Test Automation Engineer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid-Level Test Engineer with active Top-Secret/SCI clearance for a federal government project in Washington DC. The role involves working in an agile environment, engaging with clients, creating test cases, performing manual and automation testing, and identifying risks. Required qualifications include clearance, a bachelor's degree, 3-5 years of test engineering experience, and proficiency in various languages and tools. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Software Developer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking Mid-Level Software Developers with active Top-Secret/SCI clearance for a large federal government project in Washington DC. The role involves leading Agile software development, system integration, and testing. Required qualifications include proficiency in Java, JavaScript, PL/SQL, ExtJS 7, REST/SOAP, HTML, XML, JSON, SQL, Spring Framework, Oracle, Tomcat, Aurora/PostgreSQL, Eclipse IDE, Maven, Katalon, AWS, GitLab Runner, Ansible, CloudFormation, Python, Apache Solr, Linux, Bash, Jira, Confluence, GitLab/Git, Splunk, and test automation. Minimum of 5 years' experience as a Mid-Level Software Developer is required. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, maternity/parental leave, learning opportunities, and wellness programs.

Vice President, Customer Success Delivery - Tax & Trade

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 13, 2025

Thomson Reuters is seeking a strategic and innovative leader to join their Customer Success Leadership team as the CSM Delivery Leader for the Corporates customer segment, focusing on the Tax and Trade business. The role is crucial in shaping the future of customer success delivery and enhancing customer satisfaction, retention, and growth. The ideal candidate should possess a strong strategic mindset, exceptional leadership skills, and a passion for delivering top-notch customer experiences. Key responsibilities include strategic development, customer development, initiative leadership, performance analysis, customer success team achievement, collaboration and influence, customer advocacy, team leadership, and escalation management. The role is fully remote but prefers candidates near hub locations: Eagan, MN; New York, NY; Ann Arbor, MI; Frisco, TX. Required qualifications include a Bachelor's degree, extensive experience in customer success, strong analytical skills, excellent communication skills, proven leadership ability, and experience with enterprise-level customers in the B2B space. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Senior Maintenance Technician - Penn Quarter

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, is seeking a Senior Maintenance Technician with 2-5 years of experience. The role involves leading troubleshooting, maintaining mechanical, electrical, plumbing, irrigation, and security systems, and delivering excellent customer service. The company values community, inclusivity, and professional growth, offering competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. The ideal candidate should be team-oriented, detail-oriented, and have HVAC, Electrical, and Plumbing expertise.

Senior Maintenance Technician - Friendship Heights

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, emphasizes community, inclusivity, and professional growth. The Senior Maintenance Technician role involves leading troubleshooting, maintaining systems, and delivering excellent customer service. The company values its employees, offering competitive compensation, health benefits, retirement planning, tuition reimbursement, and a supportive work environment.

Program Manager II, Regulatory Audits, Global Affairs

Company: Google

Location: Washington, DC

Posted Jan 13, 2025

Google is seeking a Program Manager to lead complex projects, manage regulatory compliance programs, and coordinate with stakeholders. The position offers a competitive salary range of $117,000-$172,000 + bonus + equity + benefits. The company aims to build a Google for everyone, focusing on diversity, equity, and inclusion.

Licensed Spa Coordinator, Washington DC

Company: Equinox

Location: Washington, DC

Posted Jan 13, 2025

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. They restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. The company is passionate about high performance living and believes everyone has untapped potential within them.

Part Time Teller - Dupont Circle

Company: PNC

Location: Washington, DC

Posted Jan 13, 2025

PNC is seeking a Part Time Teller for its Retail Branch organization in Washington, DC. The role involves delivering exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will be customer-focused, proactive in sales, and able to identify opportunities through meaningful conversations. No degree is required, and PNC offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, and paid time off.

Community Specialist, Channel Retail

Company: Apple

Location: Washington, DC

Posted Jan 13, 2025

Apple is seeking a Community Specialist to join their team. The role involves representing Apple in multiple partner stores, selling products directly to customers, and creating an amazing customer experience. The ideal candidate will have a passion for helping customers and partners understand how Apple technology can enrich lives. They will also be responsible for providing daily care and inspection of multiple points of sale, educating partners and customers through small in-store trainings, and sharing feedback with other Apple teams.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages