Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Principal Solution Engineer - Public Sector

Company: Salesforce

Location: Washington, DC

Posted Jan 13, 2025

Salesforce, a leading company in CRM, AI, and data, is seeking a Solution Engineer for its Outsourced Service Provider (OSP) Program. The role involves partnering with clients, developing technical sales strategies, and demonstrating solutions that provide business value. The ideal candidate should have 10+ years of experience, strong communication skills, and Salesforce certifications. The position is office-flexible, requiring three days in-person at a Salesforce office. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

Information System Training Specialist (Mid) - TS/SCI REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is hiring a Mid Information System Training Specialist with active TS/SCI clearance for a federal government project in Washington, DC. The role involves maintaining and improving technical infrastructure, providing customer support, managing user security access, planning infrastructure upgrades, and administering systems. Required skills include Java, JavaScript, Python, SQL, and experience with various tools and cloud platforms. CGI offers competitive compensation, comprehensive insurance, and a supportive work environment.

Senior Clinical Research Associate (Remote)

Company: Novartis

Location: Washington, DC

Posted Jan 13, 2025

This is a remote-based position covering the Eastern US area, with a focus on Washington DC, Baltimore, Ohio, Indiana, and Michigan. The Senior CRA will perform monitoring activities for Phase I-IV Pharma clinical trials, ensuring data quality and adherence to ICH/GCP and US CFR standards. Key responsibilities include trial monitoring strategy, allocation and initiation of trials, and delivery of quality data. The role requires 80% travel and a valid driver's license. Novartis offers a competitive compensation package and a supportive work environment.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

2026 Summer Internship, Early Careers - Investment Banking

Company: Wells Fargo

Location: Washington, DC

Posted Jan 13, 2025

Wells Fargo is inviting applications for the 2026 Investment Banking Summer Internship in Corporate and Investment Banking. The program offers a comprehensive professional and educational experience through on-the-job training, analytical training, and networking opportunities. Interns will gain hands-on experience in areas such as developing financial models, preparing client presentations, conducting research, and participating in strategic planning. The program lasts for 10 weeks, primarily in Charlotte, New York, Chicago, Houston, and Washington D.C. with a pay range of $18.00 - $65.00 hourly.

Barista

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $22.80, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Staff Capacity Planning Developer & Modeler

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health emphasizes its purpose of bringing heart to every moment of health care, focusing on human-centric, convenient, and affordable services. The company seeks a Staff Capacity Planning Developer & Modeler to build a next-generation platform for automation, self-service, and predictive analysis to optimize capacity planning and prevent outages.

Food Service Supervisor - DC Public Schools - Cluster 7

Company: Aramark

Location: Washington, DC

Posted Jan 12, 2025

Aramark is hiring full-time Food Service Supervisors with a competitive hourly rate ranging from $20.00 to $25.00. The role involves leading a team, overseeing operations, ensuring food safety and quality, maintaining inventory, and supervising employees. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The job requires strong organizational skills, ability to perform basic arithmetic, and maintaining emotional control under stress.

Associate Account Executive - (Washington, DC) Ethicon US LLC

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 12, 2025

Johnson & Johnson is recruiting for an Account Executive position at Ethicon US LLC in Washington, DC. The role involves selling comprehensive surgical devices and solutions, with a focus on end-to-end surgical solutions. The Account Executive will be responsible for attaining sales forecasts, building customer relations, and complying with healthcare compliance guidelines. The company offers a competitive base pay range, benefits, and time-off options. Required qualifications include a Bachelor's degree, 1+ years of relevant business experience, and a valid US driver's license.

Software Developer-Sr.

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and testing. Required qualifications include proficiency in Java, JavaScript, PL/SQL, ExtJS 7, REST/SOAP, HTML, XML, JSON, SQL, Spring Framework, Oracle, Tomcat, Aurora/PostgreSQL, Eclipse IDE, Maven, Katalon, AWS, GitLab Runner, Ansible, CloudFormation, Python, Apache Solr, Linux, Bash, Jira, Confluence, GitLab/Git, Splunk, and test automation. Minimum of 8 years of experience as a Senior-level Software Developer is required. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, maternity/parental leave, learning opportunities, and wellness programs.

Physician - Pulmonology (Cedar Hill)

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Jan 12, 2025

The George Washington University Medical Faculty Associates is seeking a full-time Pulmonologist for Cedar Hill Regional Medical Center, a new state-of-the-art teaching hospital in Southeast DC. The hospital, set to open in Wards 7 and 8, will offer 136 beds, a trauma center, emergency departments, maternal health services, and more. The Pulmonologist will provide patient care, teach residents and students, and collaborate with a multidisciplinary team.

Mid Program Manager- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid Level Program Manager with active Top-Secret clearance to support a large federal government project. The role involves program planning, leading a team, ensuring project success, and meeting scope, schedule, and budget objectives. The ideal candidate will have a bachelor's degree, 8+ years of program management experience, and expertise in various technologies and methodologies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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