Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 13, 2025

ServiceNow, a global leader since 2004, offers innovative AI solutions. The job involves sales strategy and digital transformation. The company promotes inclusivity and equal opportunities.

Teacher at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Brand Storage Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Jan 13, 2025

IBM is seeking a Brand Sales Specialist to build relationships with clients, understand their needs, and showcase IBM's industry-leading solutions. The role involves client management, value communication, decision maker engagement, sales process leadership, and collaborative ecosystem engagement. Previous experience in selling distributed storage solutions, competitive selling, problem-solving, and leadership skills are required. Preferred skills include a client-centric drive, ROI communication, C-suite influence, effective communication, relationship building, and navigational expertise.

Systems Engineer (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Systems Engineer with active Top Secret clearance for a significant federal government project in Washington, DC. The role involves collaborating with various teams to deliver new product features, enhance systems analysis practices, and mentor junior analysts. Required qualifications include 10+ years of technical analysis, clearance, Informatica skills, and strong communication abilities.

Cashier

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is seeking a Cashier with a positive attitude, customer service experience, and cash handling skills. The role involves operating a register, greeting customers, managing cash, and maintaining a clean work environment. Compensation starts at $21.90 per hour with benefits including medical, dental, vision, and work-life resources. The position may require physical demands and adherence to safety policies.

Supervisory Information Technology Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 13, 2025

This public notice announces the use of OPM's Direct Hire Authority for a position in the Office of the Under Secretary for Public Diplomacy and Public Affairs. The role involves overseeing AI integration into IT platforms, managing budgets, and engaging with senior staff. Applicants must be U.S. citizens, pass a drug test, obtain a Secret security clearance, and pass E-Verify. GS-14 applicants need IT-related experience demonstrating four competencies and specialized experience in policy guidance, AI collaboration, and software design. The role requires managing others, objectivity, adaptability, openness to new ideas, and commitment to tasks.

IT Subject Matter Expert (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior IT Subject Matter Expert with active Top Secret clearance for a large federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, performing testing, and addressing risks. Required qualifications include clearance, a bachelor's degree in software development, 8+ years of SME experience, and expertise in various technologies like Linux, VMWare, Splunk, Dell Server, SAN Storage, AWS, Oracle, and Angular. CGI offers competitive compensation, comprehensive benefits, and a culture of ownership and teamwork.

Director - Financial Engineering (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 13, 2025

Fannie Mae is seeking a Director of Financial Engineering to lead the team responsible for applying financial models and advanced tools to support the single-family business in structuring Credit Risk Transfer (CRT) deals. The role involves optimizing capital efficiency, leading a CRT analytics group, and providing thought leadership to senior management. The ideal candidate will have 8+ years of financial analysis experience, expertise in structured products in the mortgage space, and a master's degree preferred. The position offers the flexibility to make each day your own while working alongside a supportive team.

Software Developer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and collaboration with senior architects and analysts. Required skills include JavaScript (ES6 and higher), Angular, Material UI, RESTful design, .NET Framework 4+, C#, F#, OpenText Content Server, and various development tools. The position offers competitive compensation, comprehensive insurance, and a supportive work environment.

Sales Development Representative, Federal

Company: Planet

Location: Washington, DC / Remote

Posted Jan 13, 2025

Assistant Hospital Services Administrator

Company: DaVita

Location: Washington, DC

Posted Jan 13, 2025

DaVita is a company that offers a community first, company second culture based on Core Values that really matter. They provide award-winning education and training across multiple career paths to help employees reach their potential. The company has a comprehensive benefits package designed to enhance health, financial well-being, and future. They also have a passion for making a difference in people's lives.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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