Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Software Engineering Manager

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is seeking a Software Engineering Manager to lead and build new capabilities into the Ark platform, collaborate with product managers, and work with customers to understand pain points and build valuable workflows. The role requires exceptional judgment, strong communication skills, and the ability to work cross-functionally and travel up to 75%. US Citizenship and a Bachelor's degree in Computer Science or related field are required.

Help Desk Manager

Company: Leidos

Location: Washington DC

Posted Dec 31, 2024

The job posting is for a Help Desk Manager at GxNext. The manager will lead a team of technical support specialists, ensuring timely and effective resolution of user issues. The role involves managing workflows, monitoring performance metrics, training staff, and collaborating with other departments. The ideal candidate should have a BS degree and 5+ years of prior relevant experience. Strong communication skills, problem-solving abilities, and familiarity with COTS products are required.

Software Engineer

Company: Govini

Location: Washington DC

Posted Dec 31, 2024

Govini is a company that transforms Defense Acquisition into a software-driven strategic advantage. They offer a flagship product, Ark, which supports Supply Chain Science and Technology Production Sustainment and Modernization teams with AI-enabled applications and best-in-class data. The company is seeking self-starting, customer-value-oriented software engineers to join their Forward Deployed Engineering team.

Partner Compensation Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 31, 2024

Hogan Lovells is a leading global law firm with a strong presence in major financial and commercial markets. They offer excellent business-oriented advice to clients and are seeking to recruit and retain talented individuals. The job description involves reviewing partnership agreements, calculating and disbursing compensation, preparing financial memos, and maintaining compensation tracking spreadsheets. The required skills include advanced Microsoft Excel skills, working knowledge of databases, and strong organizational and communication skills.

Senior Perception Software Engineer, Sensor Fusion (R2657)

Company: Shield AI

Location: Washington DC

Posted Dec 31, 2024

Shield AI is a venture-backed defense technology company that specializes in intelligent systems for protecting service members and civilians. They are developing an AI pilot, Hivemind, which has flown various aircraft and is currently in use with the US Department of Defense and allies. The company is seeking a software developer to work on autonomous navigation and timing systems, sensor fusion, and machine learning algorithms.

IT Test Engineer

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

Amentum is seeking an IT Test Engineer in Washington DC to lead all aspects of enterprise level Information Technology IT testing for the US Securities and Exchange Commission (SEC). The role requires excellent communication, time management, and attention to detail skills. The candidate will be responsible for executing all testing activities, including coordination, execution, and reporting of IT testing. The position offers a competitive benefits package and is an Equal Opportunity Employer.

Analytic Tradecraft SME Program Manager

Company: Amentum

Location: Washington DC

Posted Dec 31, 2024

CENTRA Technology Inc, an Amentum Company, is seeking a TOP SECRET cleared Analytic Tradecraft SME to serve as Program Manager for an existing program with a US Government Customer. The role requires a minimum of 10 years of relevant experience and familiarity with Intelligence Community Directives. The ideal candidate should have experience in organizational process improvement, mentoring junior analysts, and reviewing draft intelligence products. Amentum is an Equal Opportunity Employer.

Senior Contracts Administrator

Company: ICF

Location: Washington DC

Posted Dec 31, 2024

The text describes a Senior Contracts Administrator position in the Environment and Planning division of ICF. The role involves providing contracts support, reviewing solicitations and contractual documents, leading proposal development, identifying risks, negotiating terms, and supporting data calls. The ideal candidate should have 5+ years of experience in contracts administration and working with relevant laws and regulations. The position is hybrid to ICF's Reston VA Headquarters with anticipated in-office time of 12 days per week. The company offers benefits, time management skills, and a proactive attitude. ICF is an equal opportunity employer committed to hiring regardless of protected characteristics.

Data Annotation Specialist - Arlington, VA

Company: Figure Eight Federal

Location: Washington DC

Posted Dec 31, 2024

Figure Eight Federal F8F is a leading provider of AI training data for the US defense and intelligence sector. They offer high-quality, efficient, and scalable data solutions, utilized by over 68 million data specialists and 80 of the world's leading LLM developers. F8F processes and analyzes vast amounts of geospatial data, handling over 500 billion events per month across 200 countries and territories. They are seeking a Data Annotation Specialist to develop training data for AI and Machine Learning capabilities.

Finance Systems Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 31, 2024

The Finance department at Hogan Lovells is undergoing growth and investment, enhancing global capabilities. The role involves supporting users of multiple finance systems, including Elite 3E, Chrome River, and others. The ideal candidate should have strong analytical and technical abilities, and be comfortable in a fast-paced, collaborative environment.

Federal Marketing Manager

Company: GuidePoint Security

Location: Washington DC

Posted Dec 31, 2024

The Marketing Manager role at GuidePoint Security is a strategic position focusing on enhancing marketing initiatives within the Federal Region. The role involves strategic planning, campaign management, event coordination, leadership, analytics and reporting, and asset management. The ideal candidate should have a minimum of 5 years of marketing experience, with at least 2 years in a leadership or senior role. They should have expert-level skills in Marketo, Salesforce, G Suite, and advanced spreadsheet capabilities. The role is a full-time remote position with local event management responsibilities.

Assistant General Manager

Company: Sky Zone

Location: Washington DC

Posted Dec 31, 2024

The job description for the Assistant General Manager position at Sky Zone outlines the responsibilities, qualifications, and expectations for the role. The position is designed to provide the tools, training, and guidance necessary to become a future General Manager. The AGM will assist with the oversight of five areas, including leadership, people and guests, membership and sales, parties and events, facilities compliance and safety, and key performance metrics. The AGM will work under the supervision and guidance of the GM and play a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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