Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Contract Specialist - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position at the Pension Benefit Guaranty Corporation's (PBGC) Office of Management and Administration (OMA), Procurement Department (PD), Acquisition Division (AD). The role requires U.S. citizenship, background investigation, Selective Service registration for male applicants, a one-year probationary period, and completion of a Personal Identity Verification (PIV) process. Proof of FAC-C professional certification is mandatory. The position requires specialized experience in procurement, with GS-12 requiring experience at the GS-11 level and GS-13 requiring experience at the GS-12 level. Basic requirements include a bachelor's degree or at least 24 semester hours in specific fields. For GS-13 and above, additional training and a bachelor's degree with relevant coursework are required. Exceptions and waivers apply under certain conditions.

Contract Specialist - DH

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job vacancy announcement for the Pension Benefit Guaranty Corporation's (PBGC) Office of Management and Administration (OMA), Procurement Department (PD), Acquisition Division (AD). The position requires U.S. citizenship, a personnel security background investigation, Selective Service registration for male applicants, a one-year probationary period, and completion of a Personal Identity Verification (PIV) process. Applicants must provide proof of FAC-C Professional Certification and meet specific qualifications based on grade level. GS-13 requires one year of specialized experience at the GS-12 level, while GS-14 requires one year at the GS-13 level. Education requirements include a bachelor's degree with relevant coursework and completion of agency-prescribed training. Exceptions and waivers are outlined for certain employees. The text also provides information on reasonable accommodations, Interagency Career Transition Assistance Programs, and contact details for the PBGC Office of Equal Employment Opportunity.

Security Officer

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Dec 21, 2024

Warner Bros. Discovery invites applications for a Security Team role in Washington D.C. The team is composed of experienced security personnel protecting employees and assets. Responsibilities include patrolling, responding to emergencies, managing unruly individuals, and providing excellent customer service. Requirements include a high school diploma, valid driver's license, and preferably 2 years of military, law enforcement, or security experience. The company values diversity and inclusion, offering a competitive salary range of $35,360 - $59,488 per year along with comprehensive benefits.

Pharmacy Technician (Outpatient - Anticoagulation)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

The GS-8 Pharmacy Technician position involves specialized functions in areas such as anticoagulation, controlled substances, automation, and phones. The role requires rotating through an anticoagulation clinic and handling lower-grade Pharmacy Technician tasks. The position demands independent technical judgment and comprehensive knowledge of complex practices and procedures. U.S. citizenship is mandatory, and proficiency in English is required. Applicants must pass a background check, physical evaluation, and vaccination programs for influenza and COVID-19. No formal education is required, but experience and certification from PTCB or NHA are necessary for positions above the full performance level. The role involves significant responsibility in specialized pharmacy areas, including compounding sterile products, managing controlled substances, and training staff.

Senior Level Counsel (ECE)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of Chief Counsel, IRS, is recruiting dedicated individuals to serve taxpayers with integrity and correct legal advice. The role requires an LL.B. or J.D. degree, active bar membership, and 7 years of professional tax law experience. Mandatory technical qualifications include comprehensive knowledge of tax laws, oil and gas taxation, and complex legal problem-solving skills. The position offers telework opportunities, flexible schedules, and a comprehensive benefits package.

Nurse (Education)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a direct hire authority position at Madigan Army Medical Center in Tacoma, Washington. The role involves providing nursing education and overseeing educational activities. Requirements include a nursing degree from an accredited program, a current nursing license, and at least one year of professional nursing experience. The position requires various investigations, vaccinations, and physical capabilities due to its nature of interacting with children and youth.

Senior Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Dec 21, 2024

A tech-based client is seeking a Senior Accounting Manager for Bellevue, WA. The role involves leading a team, managing financial reporting, and collaborating with various departments. The ideal candidate should have 8+ years of experience in accounting, including public accounting, and a strong understanding of data mining and project reporting tools.

NodeJS/JavaScript Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 21, 2024

The job posting is for a JavaScript expert with Node.js skills, seeking a stable yet flexible work environment. The role involves full-life cycle software development, writing efficient code, and integrating components into a functional platform. The candidate should have 3+ years of JavaScript experience, hands-on with at least one JavaScript framework, and recent experience with React and Node.js. Familiarity with RESTful systems, modern web architectures, and cloud platforms like AWS is required. A collaborative personality and proven track record of delivering scalable software are essential.

.Net Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 21, 2024

The role involves analyzing business systems and user requirements to develop web-based applications. Essential requirements include a Bachelor's degree in Computer Science or related field, 3+ years of experience in web development, application development, and systems analysis. Proficiency in ASP.NET, C#, and SQL Server is required. Excellent communication and problem-solving skills are necessary. Duties include designing and maintaining web sites, training users, and conducting software testing.

Program Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Congressional Office for International Leadership (COIL) invites applications for its Open World program, which fosters Congressional and citizen diplomacy with global leaders. The program connects delegates with peers in U.S. communities to exchange best practices and enhance mutual understanding. Eligible U.S. citizens are required to have a Bachelor's Degree in a relevant field, excellent communication skills, and program management experience. Legislative Branch experience is preferred but not mandatory.

Registered Nurse - Home Based Primary Care Community Care Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The Registered Nurse Home Based Primary Care Community Care Coordinator role involves supporting high-quality, timely care for Veterans in the community and Home Base Primary Care. The position requires U.S. citizenship, passing a background check, and a pre-employment physical examination. Qualifications include English language proficiency, graduation from an approved nursing school, and current, full, active, and unrestricted registration as a graduate professional nurse. The role involves delivering fundamental care (Nurse I, Level I) to complex care (Nurse III), with leadership responsibilities at higher levels. Preferred experience includes knowledge of VHA standards and guidelines. The position is in the Excepted Service and does not confer competitive status. VHA health care personnel are required to be fully vaccinated against COVID-19.

Senior Virtualization/SAN Engineer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 21, 2024

SkyePoint Decisions, a leading cybersecurity IT service provider, is seeking a Senior Virtualization/SAN Engineer for a proposal effort. The role involves designing, implementing, managing, and troubleshooting virtualization and storage systems. The successful candidate will be a subject matter expert in VMware vCenter, Horizon View, Dell VXRail, and Storage Area Network Configuration. They must possess a DoD Directive 8570, IAT III or IAM III certification, and have an active TS with SCI eligibility. SkyePoint offers competitive salaries, benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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