Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Manager, International Tax Compliance

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A global power company in Northern Virginia is advertising for an International Tax Compliance Manager. The role involves overseeing returns and provision analysis for global regions, including reviewing Forms 5471, 8858, and 8865, and managing projects related to international tax regulations. The company requires at least 5-7 years of direct tax experience, a Masters and/or CPA, and solid international tax planning and compliance exposure. The organization offers a central Metro location, good culture, stability, growth potential, and excellent compensation packages and benefits.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The role of an Accounts Receivable Specialist involves collecting open invoices, resolving customer issues, and managing credit risk. The position requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, and potential permanent employment. Candidates receive professional development support and direct connections with hiring managers.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A reputable organization is seeking an Accounts Receivable Specialist for a growth opportunity. The role involves calling on assigned accounts to collect open invoices, resolving customer issues, and forecasting credit risks. The ideal candidate should have a bachelor's degree in accounting or relevant work experience, and strong Excel skills. The company offers a positive work environment.

SUPERVISORY BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement details requirements and conditions for a GS-14 position, including U.S. citizenship, background checks, and a probationary period. Specialized experience is mandatory, with specific areas outlined. Volunteer and part-time experience are considered. Foreign education must be U.S.-accredited. Agency adheres to ethical standards and offers a comprehensive benefits package.

Executive Director of Brand Sales

Company: Resonate

Location: Washington DC

Posted Dec 20, 2024

Resonate is a company that uses AI solutions to provide cutting-edge data and software to marketers and advertisers. They have a unique platform that combines four data sources and 250 million adults to help identify, understand, and engage with highly targeted audiences. The company has pioneered a new way to uncover individual attributes that identify behaviors, values, beliefs, and motivations. Resonate currently has over 400+ agency clients and over 1000+ firms leveraging their capabilities. The company is looking for a sales representative to create and drive revenue within a specified territory or list of named accounts, maintain full ownership of their territory, and generate a high volume of quality meetings with viable prospects. The position requires a strong foundation of contacts and relationships with marketing decision-makers in two or more industry verticals, a successful sales track record, and superb solution and consultative sales skills.

Open Innovation 5G Segment Lead

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

The role involves leading the Open Innovation segment, developing partnership strategies, and identifying key business problems for clients. The position requires consulting and presales experience, with a focus on 5G technologies. Key responsibilities include driving client impact and partner-related revenue growth, building internal networks, originating and executing new partnerships, acting as a strategic advisor, and staying updated on 5G trends.

Federal System Integrator Account Executive - (Remote Office - Washington, D.C. Area)

Company: Dynatrace

Location: Washington, DC

Posted Dec 20, 2024

The role is for a Federal System Integrator Account Executive responsible for prospecting, attaining, growing, and maintaining a specified territory within the Federal Government FSI customer base. Key responsibilities include developing a sustainable product sales pipeline, territory planning, reporting, and selling skills. The ideal candidate should have 7-15 years of enterprise software sales experience in the US Federal space, be results-oriented, and have expertise in Dynatrace software products and competitors. Familiarity with Federal programs and experience driving strategic program wins are also required. Dynatrace is recognized for its employer brand and internal culture, having won several awards. The company offers competitive compensation and benefits.

Sales Development Representative

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is hiring for a Sales Development Representative role in Washington, DC. The ideal candidate should be entry-level, motivated, personable, and self-starting. The company offers a great work culture, training, and coaching. Responsibilities include identifying new business, understanding product offerings, and meeting sales goals. Qualifications include 0-3 years of experience, strong communication skills, attention to detail, and a bachelor's degree. Salesforce experience is a plus.

Senior Test Automation Developer (Engineer Software Quality 3) - 4246

Company: Alion Science and Technology

Location: Washington, DC

Posted Dec 20, 2024

HII's Technical Solutions Division is recruiting for a Senior Test Automation Developer in Fairfax, Virginia. The role involves developing, testing, and maintaining applications for USPS, participating in defining automation strategies, creating advanced test scripts, and providing software system testing support. The ideal candidate will have a Bachelor's degree or equivalent experience in a technical field, at least 5 years of experience in automated test development, and proficiency in Micro Focus's Unified Functional Testing (UFT) tool. Familiarity with Agile/Scrum methodologies, Microsoft C#, MS SQL, Micro Focus Performance Center, and Linux environment is preferred. The role requires strong problem-solving skills, excellent communication, and the ability to work in a high-quality, customer-service oriented environment.

Librarian (Acquisitions), CG-1410-9 (FPL CG-12)

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job position in the Division of Administration, Library Services Unit of the Federal Deposit Insurance Corporation. The role involves providing responsive information services to Corporation personnel nationwide, ensuring efficient and cost-effective procurement of library materials and services. The position requires U.S. citizenship, completion of a confidential financial disclosure, and a minimum background investigation. Qualifications include a degree in library science or equivalent experience, with at least one year of specialized experience in library acquisitions. The job may require a probationary period and two days of work per week at the duty station. Federal employment offers a comprehensive benefits package.

Materials Handler (FLO/MVO)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a Direct Hire Authority solicitation for a warehouse operations role in the DoD workforce. The incumbent will be responsible for daily warehouse operations, including receiving, storing, and shipping supplies. The role requires a valid driver's license, forklift operator's license within 12 months, and ability to lift up to 40 pounds. No specific length of training or experience is required, but candidates must demonstrate sufficient knowledge, skills, and abilities. The work involves physical effort, potential hazards, and varied working conditions. U.S. citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but PCS costs are not authorized.

Senior Active Directory Engineer - REMOTE (Engineer Systems 3) - 4325

Company: Alion Science and Technology

Location: Washington, DC

Posted Dec 20, 2024

HII-TSD is hiring a Senior Active Directory Engineer for a fully remote role supporting the U.S. Courts. The role involves assisting with Inter-Forest User Migrations, Account Management, Provisioning, and AD Infrastructure. The candidate must have advanced knowledge in AD architecture, DNS, Kerberos, Windows Authentication, and PKI. Strong analytical skills, TCP/IP networking knowledge, and excellent interpersonal skills are required. Familiarity with Quest Migration Manager for AD, ActiveRoles Server, and GPOs is beneficial. A new Federal Executive Order requires full COVID-19 vaccination for employment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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