Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Customer Success Manager

Company: Merlin International

Location: Washington DC

Posted Dec 17, 2024

Merlin Group is a network of companies that invests in, enables, and scales technology companies with disruptive cyber solutions. They aim to accelerate time to revenue for cyber companies and make cyber innovations more accessible to the US Government and critical infrastructure markets. They are looking for a Customer Success Manager to ensure long-term success and satisfaction of customers by building strong relationships, understanding their needs, and driving value through effective use of their products and services.

Executive Assistant, Bethesda Maryland

Company: Aledade

Location: Washington DC

Posted Dec 17, 2024

The Executive Assistant role at Aledade involves managing calendars, compiling data, serving as a first point of contact for various departments, and providing administrative support to a team of 24 executives. The role offers a hybrid work environment, a competitive benefits package, and a commitment to diversity and inclusion.

Accounts Receivable Specialist

Company: B.F. Saul Company

Location: Washington DC

Posted Dec 17, 2024

Saul Centers Inc is a real estate investment trust that operates and manages a portfolio of community and neighborhood shopping centers and office properties. The company's primary strategy is to grow through renovations and expansions of its shopping centers. The company offers competitive benefits and perks, including health insurance, 401k with company match, paid time off, and bonus incentives. The company is looking for an Accounts Receivable Specialist with 3-5 years of relevant experience. The position involves processing daily lockboxes, monitoring and recording tenant cash receipts, and assisting with moving checks to correct tenant accounts. The company offers equal opportunity and is an equal opportunity employer.

Marketing Manager

Company: Red Carrot

Location: Washington DC

Posted Dec 17, 2024

The Marketing Manager plays a crucial role in driving marketing and communications efforts for federal government clients. They oversee daily execution of marketing initiatives, manage a team, lead social content strategy, manage paid media campaigns, and provide insights into emerging trends. They also build strong client relationships, manage projects and budgets, and have a Bachelor's degree in marketing communications. Experience with government contracting is a plus.

Proposal Manager - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 17, 2024

This is a remote position at SRE that involves delivering organizational transformation services to the federal government. The role requires professional consultants who share SRE's mission of service and vision of leaving the world a better place. The Proposal Manager will oversee all proposal activities, including developing content, managing the RFPRFQRFI process, and coordinating the submission of RFPRFQRFI questions. They will also gain and maintain a conversant knowledge of the company's services and approaches, and create proposal templates with standard styles and elements.

Billing Specialist

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Billing Specialist to support impactful projects. The role involves providing accurate and timely billing to customers, using Excel and Dynamics SL accounting system. Responsibilities include preparing invoices, gathering data, performing financial transactions, and maintaining project folders. Skills required include experience in Microsoft Dynamics SL, high accuracy, knowledge of FARs, and proficiency in various billing interfaces. The role requires a hybrid schedule with onsite time in Gaithersburg, MD.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington DC

Posted Dec 17, 2024

The Manager IT Operations and Support plays a critical role in ensuring The Washington Post's technology infrastructure operates smoothly, efficiently, and securely. The role is motivated by a desire to drive excellence in IT service delivery, constantly improve end-user experiences, and implement innovative technology solutions. The Manager will help align IT support services with business needs, spearhead initiatives that enhance productivity, collaboration, and security, and manage various IT systems and services.

Senior Solution Architect

Company: Axxum Technologies

Location: Washington DC

Posted Dec 17, 2024

The text describes a job posting for a Senior Solution Architect position at Cycurion Inc. The role involves designing and implementing innovative solutions that integrate Salesforce with Azure, collaborating with cross-functional teams, and ensuring high performance, security, and scalability. The ideal candidate should have a strong background in programming languages and cloud platforms, as well as excellent problem-solving skills and communication abilities.

Associate Financial Advisor - North King Co/Snohomish Co

Company: BECU

Location: Washington DC

Posted Dec 17, 2024

The text describes the role of an Associate Financial Advisor at BECU, a community credit union with over 85 years of history. The role involves providing personalized investment services and recommendations to member clients, collaborating with other financial advisors, and engaging in business development activities. The advisor is expected to meet sales production goals, provide exceptional member service, and maintain meticulous records of member-client interactions.

Linux System Administrator - US Citizenship & TS/SCI Required Poly Required

Company: cFocus Software Incorporated

Location: Washington DC

Posted Dec 17, 2024

The job posting is seeking a Linux System Administrator with a minimum of a Bachelor's degree in Computer Science or a related field, and at least 7 years of experience with Linux, ELK Stack, and Splunk. The candidate must have an active TSSCI CI Poly clearance and DOD 8570 Level II Security+ certification. The duties include systems administration of the Enterprise Cross Domain Service ECDS system, experience with project long-range requirements for database administration and design, and recommending system improvements.

Site Lead - Arlington, VA

Company: Acuity International, LLC

Location: Washington DC

Posted Dec 17, 2024

The text describes a job position for a Site Lead at a children's residential facility. The role involves overseeing and operational performance of a department, managing staff, ensuring compliance with regulations, and coordinating internal and data reporting systems. The qualifications required include a high school diploma, 4 years of experience leading others, and specific emergency influx shelter experience. Acuity International is an equal opportunity employer.

Global Commercial Launch Services Director

Company: Rocket Lab

Location: Washington DC

Posted Dec 17, 2024

Rocket Lab is a global leader in launch and space systems, building and launching rockets and satellites for various customers, including government and commercial sectors. The company's Electron rocket has been reliable and frequently launched, and their next rocket, Neutron, will enable mega constellations of the future. Rocket Lab's business development team connects customers with mission solutions and works closely with them to understand their needs and develop tailored solutions. The Global Commercial Launch Services Director is responsible for capturing commercial revenue, business development, and sales to enable Rocket Lab's sustained operations and growth. The role requires a Bachelor's degree in engineering or business discipline, 12+ years of experience in the aerospace industry, and experience with proposal development and business capture.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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