Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Staff Engineer, Operations-Associate Experience Portal, Content & Search

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking a Senior Staff Engineer Operations to guide the strategy and engineering work within the Associate Experience Portal team. The ideal candidate will have strong experience in CMS delivery, search solutions, and project management. The role involves building solutions with complex systems and tooling, collaborating with engineering peers and business stakeholders, and reporting on progress for key projects.

Senior Manager, Engineering Operations-Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a job opening for a Senior Manager of Engineering Operations at GEICO. The role involves managing content management systems, leading a team, and delivering projects on time and within budget. The ideal candidate should have experience in program and project management, content management, and business acumen. The position requires strong communication skills and the ability to work with various stakeholders. The annual salary range is $13,000,000 to $26,000,000.

Senior Network Architect SME

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Network Architect SME with a focus on Cisco switching and routing, traffic engineering, and network operations. The role involves leading a team, ensuring service availability, and providing technical guidance. The position requires 100% onsite work and may allow for partial remote work in the future.

Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Dec 12, 2024

Williams Lea is hiring for an Account Manager position in their Washington DC office. The role is full-time with a salary of $76000-$80000 per year. Benefits include health insurance, 401k, PTO, life insurance, paid parental leave, and more. The Account Manager will lead operations, communicate a vision for client service, and focus on delivering operational excellence.

Business Development Manager

Company: Skilled Wound Care

Location: Washington DC

Posted Dec 12, 2024

The text is a job description for a Business Development Manager position at Skilled Wound Care. The company is rapidly expanding and seeks a clinically oriented individual to identify and secure partnerships with skilled nursing facilities. The role involves strategic market analysis, proposal development, building relationships, achieving targets, and collaborating with teams. The qualifications include a Bachelor's degree, 3-8 years of sales experience, and excellent communication skills. The role requires travel, and the compensation includes a salary of $80000-$90000 DOE plus a quarterly bonus, health benefits, and a 401K plan. The company values diversity and equality.

Business Development Associate - Entry Level

Company: Skilled Wound Care

Location: Washington DC

Posted Dec 12, 2024

Skilled Wound Care is looking for a passionate Entry Level Business Development Associate to join their fast-paced healthcare sales environment. The role involves market research, client outreach, relationship building, and collaborating with a dynamic team to exceed sales quotas. The training program includes sales skills development, industry insights, real-world simulations, and mentorship. No prior sales experience is required, and the compensation includes a salary of $68,000 with uncapped commission potential.

Senior Cloud Engineer with Service Mesh and Cloud Networking Focus (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Dec 12, 2024

The job description for a MultiCloud Networking | Service Mesh on Kubernetes role at Dynatrace is for a highly skilled individual with experience in computer networking, cloud networking (AWS, GCP, Azure), Kubernetes, and service mesh solutions. The role requires a Bachelor's or Master's degree in Computer Science or a related field, as well as proven knowledge in implementing and managing a service mesh solution, Git, Docker, Helm, PKI systems, network protocols, application load balancing, and Git/IaC tools like Terraform. The role also offers attractive compensation packages, stock purchase options, and a hybrid working setup.

Data Scientist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB, offering integrated business solutions for government and commercial enterprises. They are looking for a Data Scientist to analyze large volumes of data, develop data models, perform statistical analyses, and create data visualizations to inform decision-making.

Sr. Technical Accountant

Company: Avantus

Location: Washington DC

Posted Dec 12, 2024

Avantus is a company that focuses on providing reliable and affordable clean energy solutions. They are looking for a Technical Accounting team member to assist with evaluating accounting treatments, researching GAAP and SEC requirements, and preparing financial information. The ideal candidate should have a BABS in Accounting or Finance, be a CPA, and have 4+ years of experience in accounting. Avantus offers competitive compensation and benefits.

Senior Sales Manager - MassMutual

Company: MGM Resorts International

Location: Washington DC

Posted Dec 12, 2024

The job posting for Senior Sales Manager at MGM Resorts International is seeking an enthusiastic individual to create unique and showstopping experiences for guests. The primary responsibility is to identify and secure group bookings, drive Rooms and Catering revenue, and maintain an understanding of property meeting space outlets and venue capabilities. The ideal candidate should be proficient in PC software, have excellent customer service skills, and be able to communicate effectively in English. The job offers wellness incentive programs, access to company discounts, free meals, and healthcare benefits.

Distinguished Engineer – Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and create a culture of psychological safety and continuous improvement. The role requires strong engineering design experience, thought leadership, and experience with CMSs. The Distinguished Engineer will focus on multiple areas, provide technical leadership, and collaborate with various teams to solve complex problems.

Executive Assistant/ Office Administrator

Company: Redhorse

Location: Washington DC

Posted Dec 12, 2024

Redhorse Corporation is seeking an Executive Assistant Office Administrator to support the operations of the Advanced Materials and Manufacturing Technologies Office in the Office of Energy Efficiency and Renewable Energy at the Department of Energy. The position requires managing multiple calendars and meeting rooms, handling confidential information, and performing various administrative tasks. The ideal candidate should have strong communication skills, be able to adapt to shifting priorities, and have experience in public sector project management.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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