Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Integration Software Engineer

Company: robusta

Location: Washington DC

Posted Dec 12, 2024

Octopus by RTG is seeking a skilled Integration Engineer to work on healthcare system integration and interface development in Europe. The role involves designing, developing, and maintaining integration solutions using InterSystems Cache IRIS for Health and HealthShare, building and deploying inbound healthcare interfaces, and ensuring data integrity and security. The ideal candidate should have proficiency with InterSystems Cache IRIS for Health and HealthShare platforms, strong understanding of healthcare interoperability standards, advanced SQL skills, and proven experience in developing and managing complex inbound integration interfaces. Additional skills such as experience with Docker, FHIR standards, and knowledge of XML SOAP and other data exchange formats are a plus.

Qualitative Research Associate

Company: Penta Group

Location: Washington DC

Posted Dec 12, 2024

Penta is seeking a Qualitative Research Associate to join its Policymaker Research team. The role involves conducting hundreds of expert interviews with federal and state policymakers and other key stakeholders. The ideal candidate should have experience in conducting interviews, leading focus groups, and using other qualitative research methods. The position requires building strong moderation and communication skills.

Innovation and Strategy Analyst

Company: TechOp Solutions International

Location: Washington DC

Posted Dec 13, 2024

TechOp Solutions is seeking an Innovation and Strategy Analyst with 4+ years of experience in developing capability gap analyses for new technologies within the federal government. The candidate should have experience in leading cross-functional teams, interpreting complex data, and presenting findings clearly to senior management. A Bachelor's Degree in Business or Public Administration is required, with a Master's degree preferred. The candidate should have experience performing research and development for the federal government and working with data analytical tools.

Senior Contract / Acquisition Specialist

Company: INTECON

Location: Washington DC

Posted Dec 13, 2024

INTECON LLC is seeking a Senior Contract Acquisition Specialist with Active Top Secret clearance to provide critical acquisition and procurement support. The role requires deep knowledge of Federal Acquisition Regulations, strong analytical and communication skills, and the ability to manage complex acquisition processes. The ideal candidate will have experience in government acquisition procurement or contract management and be familiar with federal acquisition regulations and procurement processes.

DEI Implementation Specialist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA 8a HUBZone Small Disadvantaged Business SDB and WOSB company seeking a DEIA Implementation Specialist to support DEIA initiatives across the organization. The role involves developing and implementing a comprehensive DEIA governance structure, engaging with senior executives, and communicating progress to stakeholders. The company offers a comprehensive benefits package and the salary range is $110,000 - $115,000 USD.

Consulting and Operations Associate

Company: Rubris Inc.

Location: Washington DC

Posted Dec 12, 2024

Rubris is hiring a Consulting and Operations CampO Associate to assist with project delivery and management, client communication, data management, and project planning. The role requires a Bachelor's or Master's degree in a related field, at least 1 year of professional experience, and strong Excel, SQL, and communication skills. The position is based in the Eastern or Central time zones.

2025 Autonomous Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 12, 2024

The Aerospace Corporation is seeking an Autonomous Systems Engineer to work on advanced autonomy research and direct program support for various vehicles. The position requires a Bachelor's or Master's degree in a relevant STEM field, industry experience, and a strong background in autonomous systems or robotics. The successful candidate will have the opportunity to work on a variety of space programs and contribute to the development of highly autonomous space vehicles.

Staff Engineer Java - C# (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a Staff Engineer position at GEICO with a focus on leadership, technical expertise, and problem-solving. The ideal candidate should have broad and deep technical knowledge, experience with microservices, REST APIs, and cloud architecture. The role offers a competitive salary, benefits, and a positive work environment.

IT program manager

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 13, 2024

BAE Systems is looking for Program Managers with a minimum of 11 years of experience to manage IT projects using PMF and Agile methodologies. The ideal candidate should have a Bachelor's or Master's degree in a related discipline and have experience with tools such as JIRA, ServiceNow, and other enterprise tools. The position requires strong interpersonal skills, technical and financial reporting, and the ability to manage and ensure all project issues are resolved promptly.

CQV Engineering Manager

Company: Precision For Medicine

Location: Washington DC

Posted Dec 13, 2024

The text is a job description for a Manager CQV Engineering position at Precision for Medicine Manufacturing Solutions. The company is a leading advanced therapy technical operations consulting company in the life science industry, focusing on operational excellence and accelerating speed to market for next-generation medicines. The role requires setting and leading project direction, acting as a Subject Matter Expert, and managing new and existing client accounts. The company offers competitive salary, bonus structure, benefits, and a wide range of benefits including medical, dental, and vision insurance, 401k plan with company match, paid time off, company-paid holidays, company-paid maternity and parental leave, continuing education assistance, and more. The company is committed to philanthropy, teamwork, training, and development, and believes that their culture is the foundation for long-term success.

Office Receptionist

Company: BryceTech

Location: Washington DC

Posted Dec 12, 2024

BryceTech is a company that has been delivering mission and business success since 2017. They combine core competencies in analytics and engineering with domain expertise to help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. They offer proprietary research-based models for evidence-based decision making and cultivate a culture of engagement and partnership with their clients. They are an Equal Opportunity Employer.

Community Experience Associate (New Homes)

Company: Van Metre Companies

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Community Experience Associate at Van Metre Homes, a company known for its exceptional homebuying experience and community appearance. The role involves conducting engaging tours, prospect outreach, product expertise, traffic management, sales operations, record maintenance, and community appearance. The company values integrity, ownership, respect, diversity, innovation, teamwork, community, work-life balance, and philanthropy.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages