Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

DevOps Intern - 2025 Summer Intern

Company: Shield AI

Location: Washington DC

Posted Dec 13, 2024

Shield AI is a venture-backed defense technology company with a mission to protect service members and civilians using intelligent systems. They are building the world's best AI pilot, Hivemind, which has flown various aircraft. The company has offices in multiple locations and is currently supporting operations with the US Department of Defense and allies. The 2025 Summer Internship program offers a 10-week paid internship with hands-on mentorship, real contribution to projects, and a possible job offer. Interns will work on designing and facilitating the integration and testing of a broad spectrum of systems across various platforms.

Senior Product Owner for Data & Audience Activation

Company: Resonate

Location: Washington DC

Posted Dec 13, 2024

Resonate is a Martech company disrupting the industry with AI-driven consumer data and intelligence. They offer deep dynamic insights, activation, and analysis in an easy-to-use SaaS platform or as predictive attributes for CRM. The company pioneered a new way to identify, understand, and engage highly targeted audiences. They are looking for a Senior Product Owner to manage their audience creation and activation capabilities.

IT Project Manager

Company: CACI International Inc

Location: Washington DC

Posted Dec 13, 2024

CACI is a company that values integrity, trust, and continuous growth. They offer a flexible time off benefit, robust learning resources, and a culture that supports personal and professional development. The company is mission-oriented and has been named a Best Place to Work by the Washington Post. They have an immediate need for an IT Project Manager to lead large projects and manage transitions effectively.

Sr. Public Relations Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 13, 2024

The text describes a role at Fannie Mae, a company that aims to make a home a possibility for millions of people. The Sr Public Relations Associate Flex Hybrid role involves expanding external understanding of the organization's business performance and strategy, managing media relations, and drafting clear and concise messaging for internal and external distribution. The ideal candidate should have 2 years of related experience, skills in creating visual concepts, editing content, and presenting information, and a bachelor's degree in English Journalism and Communications or a related field. The role also requires experience working with print or broadcast media and using software such as Workiva Wdesk, Cision, and Excel.

Manager - Client Development, Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 13, 2024

Capital One is looking for a Strategic Client Manager to join the Partnerships Team. The role involves partnering with top merchants to help them succeed using Capital One Shopping's suite of solutions. The team is looking for an individual with product data and strategic account management experience to help integrate and create bespoke solutions for top merchants. The candidate should act as a key liaison between clients and internal teams and perform various responsibilities including partnering with key external stakeholders, integrating Capital One Shopping's products and services with merchant partners, leveraging data to optimize and grow the book of business, and driving strategic analysis to support merchant initiatives.

Senior NEPA and Environmental Planning Specialist

Company: ERG

Location: Washington DC

Posted Dec 13, 2024

ERG is seeking a Senior NEPA and Environmental Planning Specialist to join their multidisciplinary team. The position requires leading multidisciplinary teams in the preparation of environmental impact assessments, managing projects, providing expert guidance on compliance with environmental statutes, and supporting the development of agencies' NEPA programs. The ideal candidate should have at least 5 years of experience in compliance with NEPA, project management experience, and knowledge of Federal, state, and local permitting for infrastructure projects.

Church Partnerships Manager I - West Region

Company: Compassion International

Location: Washington DC

Posted Dec 13, 2024

The text is about a job opening for a Church Partnerships Manager at Compassion International. The role involves acquiring new partnerships with churches, leading to child sponsorship and revenue growth. The ideal candidate should have sales experience, business or nonprofit development experience, a pastoral background, and the ability to work independently. The position requires maintaining a personal relationship with Jesus Christ, upholding Compassion's ministry, and adhering to child protection policies. The candidate should be able to travel up to 50% of the time and be familiar with CRM software.

Training Manager - Phenom

Company: CAE

Location: Washington DC

Posted Dec 13, 2024

The text describes a job opening for a Full Time Training Manager at CAE's new business aviation training centre in Vienna, Austria. The role involves managing assigned programs, ensuring training records are up-to-date, supporting program scheduling, and acting as a point of contact with local technical personnel. The ideal candidate should have a Bachelor's degree in a job-related field, at least 5-8 years of job-related experience, and extensive aeronautical and aviation training experience. The role requires working flexible hours, including public holidays and weekends. The position is based in Vienna and requires a full-time commitment.

Sr. Accountant - Onsite

Company: NewRez

Location: Washington DC

Posted Dec 13, 2024

The position involves accounting for a variety of mortgage loan transactions within the NewRez loan origination accounting team. The role requires advanced spreadsheet skills to summarize, track, and reconcile transaction details from various sources. The primary job functions include reconciling and recording mortgage loan transactions, managing journal entry processes, preparing journal entries and account reconciliations, maintaining spreadsheet models and reports, interacting with business partners, working with internal and external auditors, and preparing financial reporting information. The position requires a Bachelor's Degree in Accounting or Finance, 13 years of related accounting experience, and proficiency in Microsoft Excel. The role is part of a fast-paced, complex environment and requires strong analytical and reconciliation skills.

Desktop Support Analyst II

Company: Trinity Health (HQ Michigan)

Location: Washington DC

Posted Dec 13, 2024

The job description outlines a full-time position with a focus on configuring, installing, and maintaining TIS users' desktop software and hardware. The role involves providing advanced-level support, consultation, and technical guidance. The position requires knowledge of Trinity Health's mission and values, as well as experience with complex applications, hardware, and troubleshooting techniques. The role also involves participating in projects, technology strategic planning, and maintaining documentation. The physical and mental requirements include the ability to set priorities, work on multiple tasks, and comply with policies and procedures.

Senior Database Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 13, 2024

The job posting is for a Senior Database Engineer position at CACI, an Equal Opportunity Affirmative Action Employer. The role involves working in development and production environments, designing, developing, and supporting new database models. The position also requires data governance, data architecture, and data policy implementation. The successful candidate will have 10 years of related experience, a BS degree, and proficiency in database technologies. The company offers a culture of integrity, trust, continuous growth, and competitive compensation benefits.

Sr. Technical Writer

Company: UltraViolet Cyber

Location: Washington DC

Posted Dec 13, 2024

UltraViolet Cyber is seeking a talented Sr Technical Writer Cloud Consultant to join their Product Technology team. The role involves serving as a subject matter expert, developing processes and procedures, and producing clear and comprehensive technical documentation. The position requires a Bachelor's or Master's degree in Computer Science, Technical Writing, or a related field, with at least 5 years of experience producing technical documentation for a technical audience. Preferred skills include strong technical communication skills, the ability to work with network system and security engineers, and understanding of technical terms in networking and cybersecurity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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