Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Trial Attorney - Civil Fraud Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Fraud Section of the United States represents in federal courts, focusing on fraud against the government, including healthcare, contractor, and various program fraud. Requirements include U.S. citizenship, background check, Selective Service registration, Top Secret clearance, and financial disclosure. Qualifications necessitate a J.D. degree, bar membership, post-J.D. experience, and excellent legal skills. Foreign education is acceptable if credible. Veterans' preference is considered positively.

Supervisory Computer Assisted Ordering Technician

Company: Department of Defense - Defense Commissary Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 07, 2024

This job announcement is for a position that involves providing direction and supervision to CAO technicians to maintain accurate perpetual inventory balance on hand (BOH) levels. The role is crucial for determining optimum ordering quantities and ensuring product availability for patrons. The job requires U.S. citizenship, meeting age requirements, and passing a background investigation. Qualifications include one year of experience in retail procurement and distribution methods, food merchandising, and store management. Physical requirements include the ability to work in extreme temperatures and wear protective clothing. The position is exempt from overtime and is not covered by a bargaining unit. Benefits include a comprehensive package designed to make a federal career rewarding.

Transportation Operations Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a GS-13 position in the Division of Sealift Operations and Emergency Response at the Maritime Administration (MARAD). The role involves providing analytical and technical support for the Division Chief, focusing on policies and procedures for the National Defense Reserve Fleet (NDRF) and the Ready Reserve Force (RRF). The position requires U.S. citizenship, specialized experience, and completion of a background investigation. It involves travel, potential for telework, and a one-year probationary period. The role necessitates experience in cargo movements, ship scheduling, cargo lift capabilities analysis, and budgetary cost estimates for cargo transportation. Familiarity with maritime operations, vessel management software, and SharePoint sites is also required. Knowledge in transportation, technical competence, organizational awareness, and communications security management is essential.

Materials Handler (Warehouse Worker)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a corrections agency that prioritizes creating a humane and secure environment, ensuring public safety, and preparing individuals for successful reentry into communities. The agency's workforce is highly skilled, diverse, and innovative, fostering a foundation of safety and security through principles of humanity and normalcy. The agency is committed to fostering a diverse and inclusive work environment. The job requirements include U.S. citizenship, and eligibility for ICTAP or CTAP programs. Qualifications involve sufficient training and experience, with a focus on supervisory abilities and aptitude for working with prisoners. The position is part of a bargaining unit, and appointment is subject to various screening requirements including a background investigation.

Attorney-Advisor

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Federal Housing Finance Agency, Office of Inspector General (FHFA-OIG) is dedicated to promoting the economy, efficiency, and integrity of its programs and operations. This is achieved through audits, investigations, evaluations, and reviews, with the aim of ensuring a safe and sound mortgage finance system. Key requirements for employment include a one-year trial period, successful completion of a background investigation, and U.S. Citizenship or National status. Applicants must be graduates of an American Bar Association-accredited law school and current members of a U.S. state or territory bar. Specialized experience requirements vary based on the position level. FHFA-OIG offers a comprehensive benefits package including health insurance, dental and vision coverage, a 401(k) plan, commuting expense subsidies, on-site gym access, and professional reimbursements.

Electrician (Maintenance)

Company: Department of Energy - Bonneville Power Administration

Location: Grand Coulee, Washington Grand Coulee, Washington

Posted Dec 07, 2024

The Electrician (Maintenance) position is available at Bonneville Power Administration (BPA) in Grand Coulee, Wenatchee District. The role involves maintaining and repairing electrical equipment in substations, including routine inspections, modifications, troubleshooting, and repairs. The job requires U.S. citizenship, e-Verify participation, Selective Service registration for eligible males, and passing a background check. Essential duties include operating various vehicles, wearing protective apparel, and being on-call for emergency work. A valid commercial driver's license is required within 120 days of employment. The position offers comprehensive benefits and a focus on work-life balance and employee wellness.

Intelligence Analyst

Company: Department of Justice - Federal Bureau of Investigation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The FBI is seeking an Intelligence Analyst to lead analysis of criminal and national security threats, applying analytic tradecraft to analyze information. The role involves working with special agents and partners to identify threat priorities and disruption opportunities. Requirements include current or former Intelligence Analyst status, Top-Secret SCI clearance, a bachelor's degree, and successful completion of the Intelligence Analyst Selection Process. The position involves a 12-week training course and a mobility service agreement for relocation. Qualifications vary by grade level, with GS-11 requiring analytical review skills, GS-12 requiring guidance of investigative decisions, and GS-13 requiring interpretation of investigative information. The FBI values diversity and inclusivity, and offers benefits to its employees.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 07, 2024

This job posting is for a position assisting full-performance meatcutters by performing simpler tasks in processing beef, pork, veal, and lamb into retail and ready-to-eat cuts. The role involves standing, stooping, kneeling, bending, and climbing for prolonged periods, and frequently lifting, pushing, and pulling pieces and bulk boxes of meat weighing 50 to 100 pounds. Applicants must be U.S. citizens or nationals, meet the minimum age requirement, and be able to pass a background check and physical examination. Relevant qualifying experience includes working in a retail meat department, cutting, trimming, and boning meat, and using hand and powered meat cutting equipment. The position is non-exempt under the Fair Labor Standards Act and is not eligible for remote or telework arrangements.

Nursing Assistant (Psychiatric Unit)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 07, 2024

The text describes a job posting for a Nursing Assistant position on the Inpatient Psychiatric Unit. The role involves assisting providers, nursing leadership, and other team members in caring for Veteran patients. The job requires U.S. citizenship, English proficiency, and may necessitate a probationary period and background check. Qualifications include six months of general experience, one year of education above high school, or completion of a specialized training course. The position is subject to seasonal influenza and COVID-19 vaccination requirements. The full-time work involves heavy lifting, standing, and repeated bending.

USIC Intelligence Analyst

Company: Department of Justice - Federal Bureau of Investigation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The FBI is seeking a current or former Federal Intelligence Analyst (0132) for an FBI Intelligence Analyst position. The role involves leading analysis of criminal and national security threats, applying analytic tradecraft, and working with special agents and partners. The selected candidate must have a Top-Secret SCI clearance, sign a mobility service agreement, and complete a 12-week training course. Qualifications range from GS 11 to GS 14, with increasing responsibilities including guiding decisions, managing information dissemination, and handling complex issues. A bachelor's degree is required. The FBI values diversity and inclusivity, and offers competitive benefits.

Economist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for an Economist position at the Departmental Offices, Office of Economic Policy, Microeconomic Analysis. The role involves conducting in-depth economic evaluations and analyses across various policy areas such as financial markets, social security, pensions, health, regulatory reform, labor, education, homeland security, agriculture, energy, and environment. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience is required, with GS-14 needing advanced statistical and econometric techniques, peer-reviewed publications, policy-driven modeling, and leading work groups. GS-13 requires similar experience but at a GS-12 level. A Ph.D. in economics or related field is required for GS-12. The role offers competitive salaries, bonuses, flexible work schedules, and comprehensive benefits including health insurance, retirement programs, and paid holidays.

Supervisory Recreation Specialist - Fitness Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 07, 2024

The text describes a job opportunity with the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, families, retired military, and civilian employees. The job requires federal employment suitability, various certifications, and relevant experience. A bachelor's degree or equivalent experience in related fields is necessary. The position offers a comprehensive benefits package and requires adherence to a drug-free federal workplace policy.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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