Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior DevOps Engineer

Company: CACI International Inc

Location: Washington DC

Posted Nov 27, 2024

CACI is seeking a motivated Senior Level DevOps Engineer to augment the CACI Program Management Office PMO. The job requires experience in AWS cloud provisioning, agile sprint team environment, and technical architectures. The company offers a culture of integrity, environment of trust, and focus on continuous growth.

Documents Specialist

Company: BryceTech

Location: Washington DC

Posted Nov 27, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They offer clients proprietary research-based models that enable evidence-based decision-making. The company is looking for a Document Specialist to support a high-visibility ASPR client.

Sr. Technical Project Manager

Company: BLN24

Location: Washington DC

Posted Nov 27, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They are looking for a Sr Technical Project Manager to join their team. The company offers competitive benefits, flexibility, and opportunities for professional and personal growth.

Senior Performance Engineer (Trading)

Company: Fidelity Investments

Location: Washington DC

Posted Nov 27, 2024

The job description is for a Principal Performance and Automation Engineer at Fidelity Digital Assets. The role involves designing and developing performance tests, troubleshooting performance issues, and collaborating with multiple stakeholders. The ideal candidate has a bachelor's degree in computer science, at least 10 years of software engineering experience, and expertise in Java, JMeter, and other performance testing tools.

Federal Operations Director

Company: Virtru

Location: Washington DC

Posted Nov 27, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. The company is seeking a leader for its growing Federal business to create and streamline processes, drive communication and collaboration across teams, and improve efficiency.

Training Associate

Company: Privia Health

Location: Washington DC

Posted Nov 27, 2024

Privia Health is a technology-driven company that collaborates with medical groups and health systems to optimize physician practices and improve patient experiences. The company is looking for a Training Associate to facilitate in-person and webinar-based training programs for providers and Care Center staff.

Principal Performance Engineer (Trading)

Company: Fidelity Investments

Location: Washington DC

Posted Nov 27, 2024

The job description is for a Principal Performance and Automation Engineer at Fidelity Digital Assets. The role involves designing and developing performance tests, troubleshooting performance issues, and collaborating with multiple stakeholders. The ideal candidate has a bachelor's degree in computer science, at least 10 years of software engineering experience, and expertise in Java, JMeter, and other performance testing tools.

Training Manager

Company: CAE

Location: Washington DC

Posted Nov 27, 2024

CAE is expanding its global network to Central Europe and opening a new business aviation training centre in Vienna, Austria. The centre will deploy the first Bombardier Global 7500 full-flight simulator in Europe, making pilot training more accessible and convenient for operators in the region. The company is looking for a Training Manager to oversee the supervision and delivery of flight training activities.

Endpoint Engineer, TS/SCI (Springfield, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 27, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for an Endpoint Security Engineer to support its customers, including Fortune 500 companies and US government agencies.

Senior Manager, Paid Media

Company: StraighterLine

Location: Washington DC

Posted Nov 27, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. The company is seeking a Senior Manager for Paid Media to drive and optimize campaigns for maximum ROI.

Property Support Specialist

Company: Placemakr

Location: Washington DC

Posted Nov 27, 2024

The Property Support Specialist role involves providing onsite support to property operations teams, managing projects, and leading teams. The ideal candidate should have a strong planning and leadership skills, excellent communication skills, and experience in hospitality, retail operations, or project management.

Administrative Assistant (CR-AK-VA)

Company: Crown Consulting, Inc.

Location: Washington DC

Posted Nov 27, 2024

Crown Consulting Inc is seeking a motivated and self-driven Administrative Assistant to support their Headquarters team. The job requires strong verbal and written communication skills, proficiency in Microsoft Office, and ability to work independently. The company offers a range of benefits, including health insurance, PTO, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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