Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Cash Management Specialist

Company: MassMutual

Location: Washington DC

Posted Nov 27, 2024

The Cash Management Consultant position at MassMutual is responsible for managing the daily payment functions, including wire transfers, ACH, and check processing. The role requires strong analytical and problem-solving skills, as well as experience in cash management and treasury services. The ideal candidate will have a strong understanding of insurance payment processing and familiarity with cash bank management systems.

Cloud Engineer (Cleared)

Company: Fearless

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a Cloud Engineer specializing in Azure, with a focus on designing, implementing, and maintaining secure, scalable cloud infrastructure solutions. The company, Fearless Digital, values diversity and inclusion, and offers a range of benefits, including flexible schedules, family-friendly workplace, and competitive compensation.

Supply Chain Category and Operations Specialist

Company: Alarm.com

Location: Washington DC

Posted Nov 27, 2024

Alarmcom is seeking a Supply Chain Category and Operations Specialist to join its supply chain team. The role involves overseeing the operations of the North American distribution and fulfillment center, managing suppliers, and analyzing supply and demand.

Senior Web Analyst (Google Analytics, Ecommerce & Media Attribution)

Company: StraighterLine

Location: Washington DC

Posted Nov 27, 2024

StraighterLine is a leading provider of online courses that help learners earn college credit and meet their professional goals. The company is seeking a Senior Web Analyst to join its team and is offering a range of benefits, including generous time off policies and free courses for employees and their family members.

Mid-Level Java Developer

Company: Technogen

Location: Washington DC

Posted Nov 27, 2024

TechnoGen Inc is a Proven Leader in providing full IT Services Software Development and Solutions. They have successfully executed 100+ projects for clients ranging from small business and nonprofits to Fortune 50 companies and federal state and local agencies.

SIGINT Cyber Analyst - Level 2

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 27, 2024

BAE Systems is looking for skilled SIGINT Cyber Analysts to support government customers. The job requires advanced analysis techniques, experience with latest generation of SIGINT analysis tools, and working knowledge of computer networking, cybersecurity, or signals analysis.

Lead Software Engineer

Company: Altana

Location: Washington DC

Posted Nov 27, 2024

Altana is a world-first Value Chain Management System that enables customers to take command of their extended supplier and distribution networks. It uses AI to reveal global networks and powers workflows across them. Customers like Boston Scientific, LLBean, Maersk, US Customs and Border Protection, and the UK Department of Business and Trade use Altana. The company aims to build secure, resilient, efficient, and sustainable global value chains. Altana is backed by leading investors and used by important organizations. The Engineering team is responsible for building out the platforms, APIs, services, workflows, and logical architectures for bringing this vision to life. The company values diversity, embraces reality, focuses on value creation, fosters diversity, and goes on offense. The role can be based in any of Altana's hub locations with hybrid work flexibility.

Advisory Associate

Company: Penta Group

Location: Washington DC

Posted Nov 26, 2024

Penta is seeking associates with 13 years of experience to join their dynamic team in the greater Washington DC area. The position involves supporting partners and directors on client teams, contributing to internal firm projects, and writing communications products. The company offers a structured leadership program, competitive compensation, excellent benefits, and a diverse and inclusive environment.

Manager, Marketing Operations-Americas

Company: JLL Technologies

Location: Washington DC

Posted Nov 26, 2024

The job description is for a Manager Marketing Operations role at JLL, a global real estate and investment management company. The role involves driving operational excellence, optimizing processes, and reporting on marketing spend. The company offers a competitive salary and benefits package, as well as a supportive culture and comprehensive benefits package.

Ground Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 27, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Engineer to work on the development of the US Government's next-generation ground systems architecture.

Solutions Engineer (.NET) (U.S. Persons Only; On-Site)

Company: 10Pearls

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a full-time onsite position at 10Pearls, a global digital technology partner, requiring a candidate with expertise in developing n-tier applications, Azure DevOps, and strong programming and analytical skills. The company offers a competitive compensation package and a diverse work environment.

Senior Interaction Designer

Company: CapTech

Location: Washington DC

Posted Nov 27, 2024

CapTech is award-winning consulting firm seeking a Senior Interaction Designer with a track record of designing sophisticated digital brand experiences. The role offers a fast-paced, innovative environment with opportunities for growth and collaboration. Qualifications include 35+ years of professional experience, a 4-year+ degree in design, information sciences, HCI, or psychology, and strong communication skills. Figma expertise is preferred.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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