Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Azure FinOps Engineer

Company: Excella

Location: Washington DC

Posted Nov 25, 2024

Excella is a leading provider of Agile software development and data analytics solutions. They offer a range of benefits, including flexible work-life balance, top-of-industry medical and dental benefits, and a comprehensive wellness program. The company is committed to diversity and inclusion, and provides opportunities for professional development and career growth.

Project Management Specialist

Company: Technical Assent

Location: Washington DC

Posted Nov 25, 2024

Technical Assent is a company that offers project management services to government and non-profit organizations. The job description is for a Project Management Specialist who will work on government programs and have financial oversight on a portfolio of projects.

Configuration Management Specialist

Company: Spry Methods, Inc.

Location: Washington DC

Posted Nov 25, 2024

Spry Methods is looking for a Configuration Management Specialist to join their team in Washington DC. The job involves supporting the processing and tracking of change requests, following control board processes, and providing patch management support. The ideal candidate has 3+ years of relevant experience, experience with JIRA, Gitlab, and Nexus tools, and can obtain a SECRET level security clearance.

Senior Backend Engineer

Company: Oteemo Inc.

Location: Washington DC

Posted Nov 25, 2024

Oteemo is a dynamic technology company seeking a Backend and Database Developer with expertise in Net technologies and Azure services. The company values drive, passion, and quality, and offers competitive pay and benefits.

Technology Sales Specialist- Data, AI and Automation

Company: IBM

Location: US Washington

Posted Nov 25, 2024

The job description is for a Technology Sales Specialist role at IBM, where you will work with clients to develop relationships, understand their needs, and showcase IBM's automation solutions. The role requires tech sales experience, excellent communication and presentation skills, and expertise in automation and data AI markets.

Jr Mortgage Consultant

Company: NewRez

Location: Washington DC

Posted Nov 25, 2024

The job description is for a mortgage consultant role at Newrez, requiring sales experience, knowledge of the mortgage industry, and excellent communication skills. The role involves working with clients, providing superior customer service, and meeting production goals.

Aug - Dec 2024- New Graduate Nurse Residency - Mercy Washington

Company: Mercy

Location: Washington, Missouri

Posted Nov 25, 2024

Mercy Washington's Graduate Nurse Residency is currently accepting applications. New graduates are welcome to apply and can benefit from a Sign-On Bonus up to $10,000, Stay Premium Program, Education Assistance, and up to $20,000 Loan Forgiveness. Other incentives include Tuition Reimbursement, comprehensive medical, dental & vision insurance, PTO/Vacation Time, and Employer-Matched Retirement Funds. The residency offers opportunities in various departments such as Cardiac Telemetry, Emergency Department, ICU, Medical Surgical, Women Services.

Senior DevOps Engineer (Vienna) [m/f/d]

Company: Sportradar

Location: Washington DC

Posted Nov 25, 2024

The job description is for a DevOps engineer position at Sportradar, a leading sports technology company. The role involves working with a team to develop and support high-quality digital solutions, with a focus on building operational awareness and ensuring quality. The company is undergoing a technical transformation and is looking for someone with a passion for DevOps and experience with tooling, hosting, and software quality.

Senior Strategic Communications Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The Senior Strategic Communications Specialist is responsible for leading the development, coordination, and editing of diverse communication materials, including speeches, reports, and strategy documents. The role includes advising senior executives, mentoring junior staff, and leveraging tools like Adobe Creative Cloud Suite.

Software Developer - Systems Software

Company: CACI International Inc

Location: Washington DC

Posted Nov 25, 2024

CACI is seeking a motivated Senior Software Developer with agile methodology experience to augment a team of developers in support of the Enterprise Software and User Interface Application Development. The company values team members who strive to produce high-quality work through collaboration with team members and customers while making a difference through individual contributions to ensure project success for our team and our customers.

Software Developer, Systems Software Lead

Company: Leidos

Location: Washington DC

Posted Nov 25, 2024

Leidos is looking for a Software Developer Systems Software Lead to join their team in Arlington, VA. The company values an inclusive and collaborative environment and offers a professional growth journey. The job involves developing software solutions, collaborating with teams, and mentoring junior developers.

Senior Analyst, Technology

Company: FINRA

Location: Washington DC

Posted Nov 25, 2024

The Senior Analyst will provide business analysis expertise for assigned products, developing project plans and representing the business user to the delivery team. The role requires analyzing business processes, facilitating information flow, and serving as a subject matter expert. The ideal candidate will have a Bachelor's degree in a relevant field and experience with SQL, visualization tools, and business process mapping.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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