Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Account Manager

Company: Love & Company

Location: Washington DC

Posted Nov 25, 2024

The Account Manager position at Love amp Company is a mid-level role in the Client Experience Management Team. The individual should have 3-5 years of account management and marketing experience, with a focus on creative projects. The position requires demonstrated critical thinking skills, strong problem-solving abilities, and excellent communication skills. The Account Manager has the opportunity to advance to the Senior Account Manager role with additional responsibilities.

Technologist, Mammography, Vancouver, Variable, On-call

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Nov 25, 2024

The job summary involves providing diagnostic Mammography services, including clerical duties. Essential responsibilities encompass performing screening and diagnostic procedures, image acquisition, patient assistance, file work, reception, quality control, equipment troubleshooting, physician communication, supply restocking, and participation in on-call schedules. Basic qualifications include a High School Diploma or GED, a Diagnostic Radiologic Technologist License (Oregon) or Registered Radiologic Technologist (Washington), an American Registry of Radiologic Technologists Certificate - Mammography Technologist, Basic Life Support within 1 month of hire, and proof of continuing education. Preferred qualifications include prior Mammography Tech work experience, organizational skills, time management, attention to detail, problem-solving, decision-making, technical skills, initiative, communication, interpersonal skills, and customer relations. This is an on-call position supporting medical clinics in the North Service Area.

Junior Accountant

Company: DRT Strategies

Location: Washington DC

Posted Nov 25, 2024

DRT Strategies is a management consulting and IT solutions company that delivers expert services to federal agencies, state and local government, and commercial clients. The company is known for its problem-solving approach and has established a reputation for implementing solutions that lead to meaningful results.

Senior Back End Engineer (AWS, AWS glue, Spark, Python)

Company: Capital One

Location: Washington DC

Posted Nov 25, 2024

Capital One is seeking Back End Software Engineers to work on fullstack development tools and technologies, collaborating with Agile teams to design, develop, test, implement, and support technical solutions. The ideal candidate has a passion for staying on top of tech trends, experimenting with new technologies, and mentoring others.

Senior Medical Devices, Systems Analyst – (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 26, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. They are looking for a Senior BusinessSystems Analyst Medical DevicesRegulatory to join their dynamic team. The role involves serving as a liaison between the AI leadership team, Data Science Team Leads, and Data Scientists. The candidate will help develop a working prototype or minimum viable product (MVP) designed to pilot various prioritized applications for the FDA.

Senior Analyst Level ll - Remote - Cleared Position

Company: Galorath Incorporated

Location: Washington DC

Posted Nov 25, 2024

The job posting is for a Cleared Senior Analyst Level ll position at Galorath Federal, a company that is an Employee Owned Company. The job requires 7+ years of consulting and industry focus experience, a Bachelor's degree, and specific skills in cost analysis, Excel, and project management. The job involves providing total cost support to the Government customer and working independently in a fast-paced program office environment.

Project Engineer I

Company: Procon Consulting

Location: Washington DC

Posted Nov 25, 2024

Procon is seeking a motivated and detail-oriented Project Engineer I to join their team. The role involves assisting in managing construction projects from start to finish, ensuring they are completed on time, within scope, and within budget. The company is committed to providing a workplace free from discrimination or harassment and is an Equal Employment-Affirmative Action employer.

Acquisition Pathway Policy Expert - SME

Company: Red Gate Group

Location: Washington DC

Posted Nov 25, 2024

The Red Gate Group is seeking a highly skilled Acquisition Pathway Policy Expert to join their team and support the Acquisition Policy and Innovation Directorate within the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves developing and coordinating acquisition policies, analyzing policy changes, and providing expert advice on integrating and protecting technologies.

Circular Economy Project Manager

Company: ERG

Location: Washington DC

Posted Nov 26, 2024

ERG is a research and consulting firm seeking a full-time Circular Economy Project Manager to join their team. The job requires managing project teams, conducting research, and providing administrative support. The company offers competitive salaries, excellent benefits, and a friendly, flexible, and inclusive environment.

24-1031 Junior Cloud Engineer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 25, 2024

Navitas is a digital transformation company that provides technology solutions to drive digital acceleration for its customers. The Junior Cloud Engineer role involves building and improving infrastructure tools and processes, and growing AI skills in various arenas.

Program Analyst

Company: BryceTech

Location: Washington DC

Posted Nov 25, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They are seeking a Program Analyst to join their team and support their Federal Government Customer.

Receptionist

Company: World Insurance Associates LLC

Location: Washington DC

Posted Nov 25, 2024

World Insurance Associates is a unique insurance organization offering top products and services from major providers combined with attentive service from local agents. The company specializes in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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