Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Site HR Leader

Company: Kraft Heinz

Location: Washington DC

Posted Nov 20, 2024

The job description is for an HR Business Partner at Kraft Heinz's Springfield plant. The role involves driving people activities, managing employee relations, and ensuring compliance with HR systems and policies. The job requires HR fundamentals, manufacturing experience, and strong communication and project management skills.

Jr. Declassification Review Analyst

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is a leading provider of support services to the US government and its allies. The company is seeking a Junior Declassification Review Analyst to work at a client site in Springfield, VA. The job involves conducting initial declassification reviews and providing support to government clients.

Phlebotomist

Company: Kaiser Permanente

Location: Longview, Washington

Posted Nov 20, 2024

The role involves supporting the laboratory function by ensuring proper collection and processing of specimens, performing special procedures, mentoring new employees, and providing excellent customer service. Essential responsibilities include order entry, specimen collection, processing, and labeling, as well as coordinating activities to meet service needs. The position requires a high level of detail orientation, ability to handle multiple tasks, and strong communication skills. Basic qualifications include completion of an Accredited Phlebotomy program or three years of recent phlebotomy experience, a high school diploma, and a Medical Assistant Phlebotomist Certificate within three months of hire.

SAP SRM Consultant Federal

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves working with clients across multiple industries to improve their hybrid cloud and AI journey. The company culture emphasizes curiosity, knowledge, and empathy, and provides opportunities for career growth and development.

RN Clinical Manager - Remote in DC, VA, MD

Company: UnitedHealth Group

Location: Washington, DC

Posted Nov 20, 2024

Optum Home & Community Care, part of the UnitedHealth Group, is offering a role as an RN Clinical Manager for their Optum Dual Special Needs Plan (DSNP) at Home program. The successful candidate will oversee Registered Nurses and Social Worker Case Managers, ensuring clinical outcomes and business operation targets are met. The role involves leading, supervising, and developing a clinical team, participating in day-to-day clinical care, and promoting individual development. The position offers flexibility for remote work in Washington DC, Maryland, or Virginia, with potential for up to 50% travel. Required qualifications include a current unrestricted RN license, 3+ years of related management experience, and proficient computer skills. Preferred qualifications include a BSNC, Certified Case Manager Certification, and knowledge of Medicare Dual (DSNP) and Medicaid environment.

Senior FP&A Analyst

Company: Fresenius Medical Care

Location: Washington DC

Posted Nov 20, 2024

Fresenius Medical Care is seeking a dynamic leader to join their EMEA team, focusing on patient-centricity, value-driven results, and commercial success. The role requires a senior FP&A analyst with experience in leadership, finance, and analytics.

Senior Quality Assurance (Remote)

Company: M3USA

Location: Washington DC

Posted Nov 20, 2024

M3 USA is a company that offers digital solutions in healthcare, life sciences, and pharmaceuticals. They are seeking a Senior Quantitative Project Manager to join their team.

RN - Med/Surg - Weekend - Full Time - Days

Company: Mercy

Location: Washington, Missouri

Posted Nov 20, 2024

Mercy Hospital Washington is offering a $13,000 Sign On Bonus for RNs and $10,000 for Graduate Nurses. The position is full-time, weekend days, with a new increased weekend option differential of $20 for RNs. The hospital provides comprehensive benefits including education assistance, loan forgiveness, retirement funds, and insurance. The Medical/Surgical Unit has a 1:6 nurse-to-patient ratio and core values of teamwork and accountability.

Technical Account Manager - Federal

Company: IBM

Location: US Washington

Posted Nov 20, 2024

The Technical Account Manager role at IBM involves working with clients to craft solutions to their technology challenges, requiring a consultative approach, technical expertise, and leadership skills. The role involves collaborating with various teams, including sales, engineering, and customer success, to deliver solutions that meet clients' needs.

Territory Manager (WA, OR & ID)

Company: Huntsman Corporation

Location: Washington DC

Posted Nov 20, 2024

Huntsman Corporation is seeking a Territory Manager to support the Polyurethanes Division in Arlington, Texas. The job involves driving wall foam sales, developing business plans, and meeting with clients to deliver value propositions.

Web Tools Developer

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is seeking an experienced Web Tools Developer to support the Program Executive Office Integrated Warfare Systems PEO IWS. The successful candidate will work closely with program staff and leadership to develop and implement innovative solutions to enhance program operations.

Jr Declassification Review Analyst

Company: Amentum

Location: Washington DC

Posted Nov 20, 2024

Amentum is a leading provider of support services to the US government and its allies. The company is seeking a Junior Declassification Review Analyst to work at a client site in Springfield, VA. The job involves conducting initial declassification reviews and providing support to government clients.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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